Dodged A bullet..

[Mikey P]

That's funny because you never sent me an actual estimate on your services, but just expect to show up and have me pay whatever you want?? That's not how it works in business. You are supposed to come out, and do estimates and quote just like anyone else. You never even bothered to do any sort of follow up, or ANY reminder calls.

I've had two family emergencies back to back, so thanks for not understanding. I'm actually about to hop on a plane to be with my Dad for his second open heart surgery. Not that, that even remotely matters to you.

Good luck with your not having office help, because you surely need it. You're extremely unprofessional and definitely need to re-evaluate your customer service skills. I would never do business with a company who believes in belittling their customers. Good riddance!

 

[Nomad74]

It's nice when you get to a point in business where you just don't give a shit anymore.

I had a similar day. I'm too lazy to post the text conversation.

 

[Jim Pemberton]

That's funny because you never sent me an actual estimate on your services, but just expect to show up and have me pay whatever you want?? That's not how it works in business. You are supposed to come out, and do estimates and quote just like anyone else. You never even bothered to do any sort of follow up, or ANY reminder calls.

I've had two family emergencies back to back, so thanks for not understanding. I'm actually about to hop on a plane to be with my Dad for his second open heart surgery. Not that, that even remotely matters to you.

Good luck with your not having office help, because you surely need it. You're extremely unprofessional and definitely need to re-evaluate your customer service skills. I would never do business with a company who believes in belittling their customers. Good riddance!

I’d love to see what prompted this response Mike; I know you are at times not a paragon of tact and diplomacy.

That said:

Anyone who starts by telling you how to run your business, then moves next to TMI about the nightmares of their personal life, then wraps it up with shots at your communication skills, has more red flags than a North Korean parade.

Had you not married Paula at a young age, you’d have had the pleasure of knowing girlfriends like this

 

[Kenny Hayes]

Frankly my dear, I don’t give a Damn!

 

[Mikey P]

I’d love to see what prompted this response Mike; I know you are at times not a paragon of tact and diplomacy.

That said:

Anyone who starts by telling you how to run your business, then moves next to TMI about the nightmares of their personal life, then wraps it up with shots at your communication skills, has more red flags than a North Korean parade.

Had you not married Paula at a young age, you’d have had the pleasure of knowing girlfriends like this

I've saved two days for you and you've canceled at the last minute both times.
Its not like I can fill the day with other customers with no notice.

I'll have to pass.


Best of luck.

 

[hogjowl]

Whew!
I was wondering how Mikey was reading my email.

 

[Jim Pemberton]

I've saved two days for you and you've canceled at the last minute both times.
Its not like I can fill the day with other customers with no notice.

I'll have to pass.


Best of luck.

Actually pretty tactful considering.....

Your Uncle Lee sends this with his compliments

5 Key Tips to Keeping Your Cool When Dealing with Difficult Customers

How do you feel when you are confronted by a combative customer expressing displeasure with your product-services package performance? - - Most of us naturally feel negative tension, making it really hard not to escalate the situation. Here are some effective ways to stay calm when dealing...

www.ecleanadvisor.com

 

[Cleanworks]

So, you don't say, "look lady, I didn't piss on your rug, your damn dog did".

 

[Mr Brightside]

So, you don't say, "look lady, I didn't piss on your rug, your damn dog did".

we all have said this atleast once

 

[Papa John]

How'd I do Uncle Lee?

The customer said the smell disappeared but we recleaned it anyway.

 

[Mr Brightside]

I have been asked kd we had cleaned with dirty water before but it was just a slow dry time cause the odor

The technician over wet the carpet so we went back and low pressure rinsed the whole house with deodorizer

 

[Papa John]

I have been asked kd we had cleaned with dirty water before but it was just a slow dry time cause the odor

The technician over wet the carpet so we went back and low pressure rinsed the whole house with deodorizer

I think the dude was smelling his warehouse. maybe his propane powered forklift was the issue.
but I'm OCD about water removal. And we have a properly equipped drying room.

 

[Mr Brightside]

So, you don't say, "look lady, I didn't piss on your rug, your damn dog did".

I love this sometimes the customer is wrong and sometimes they need to be told lol I always choose the high ground but I don’t always want to

 

[Jim Pemberton]

So, you don't say, "look lady, I didn't piss on your rug, your damn dog did".

My father, in the days of yesteryear when he still cleaned carpet, once told a lady who didn't believe her dog urinated in the house:

"Maybe you just have really big mice..."

It didn't go over well, but he was pleased with himself for thinking of it anyway.

 

[Cleanworks]

My father, in the days of yesteryear when he still cleaned carpet, once told a lady who didn't believe her dog urinated in the house:

"Maybe you just have really big mice..."

It didn't go over well, but he was pleased with himself for thinking of it anyway.

Always reminds me of a young lady who asked me to treat a urine stain in her living room. When I got there, it was huge. "What kind of dog do you have"? I asked, looking around nervously. I was expecting a St. Bernard or something. She says, "it wasn't my dog, it was my boyfriend". I'm guessing Ex by now.

 

[Jim Pemberton]

Always reminds me of a young lady who asked me to treat a urine stain in her living room. When I got there, it was huge. "What kind of dog do you have"? I asked, looking around nervously. I was expecting a St. Bernard or something. She says, "it wasn't my dog, it was my boyfriend". I'm guessing Ex by now.

A cautionary tale for those who partake of the fermented fruit of the vine or grain

Woman accused of stabbing boyfriend for urinating in their bed after a night of drinking

The man told detectives he was sleeping when 25-year-old Briana Lacost woke him up and started hitting him for wetting the bed.

www.wsaz.com

 

[Jimmy L]

Now if we can be honest here. How many times have we lost customers because of pet issues? They refuse to admit their animals are the real problem and there is no solution than to get rid of them. They walk on their carpet in bare feet and kick dog turds around like it was nothing. After telling them it's no different than them pissing and pooping on the carpet I get blank stares. And since I really want to shock them as to the reality I tell them how unhealthy it is. After awhile I am glad to see them go because most have reached the saturation point.

 

[Jim Pemberton]

I thought you would appreciate this Jimmy.

"Humans can be exposed to pathogens from poorly managed animal feces.....Exposure to animal feces has been associated with diarrhea, soil-transmitted helminth infection, trachoma, environmental enteric dysfunction, and growth faltering. Few studies have evaluated control measures, but interventions include reducing cohabitation with animals, provision of animal feces scoops, controlling animal movement, creating safe child spaces, improving veterinary care, and hygiene promotion. Future research should evaluate: behaviors related to points of contact with animal feces; animal fecal contamination of food; cultural behaviors of animal fecal management; acute and chronic health risks associated with exposure to animal feces; and factors influencing concentrations and shedding rates of pathogens originating from animal feces."

(Bold face and italics mine)

Now if we can be honest here. How many times have we lost customers because of pet issues? They refuse to admit their animals are the real problem and there is no solution than to get rid of them. They walk on their carpet in bare feet and kick dog turds around like it was nothing. After telling them it's no different than them pissing and pooping on the carpet I get blank stares. And since I really want to shock them as to the reality I tell them how unhealthy it is. After awhile I am glad to see them go because most have reached the saturation point.

 

[Mikey P]

I was expecting a Yelp review from this lady, thankfully she has a buisness too......

 

[hogjowl]

Let this thread be a lesson to our mfgs. I was cleaning a carpet yesterday and it had dog urine stains in almost every room. That got me to thinking about how I see urine stains in probably 80% of my residential jobs these days, and how glad I was to find Bio-8. I don’t know why all mfgs don’t have a competitive product … a great cleaning detergent with urine stain removal built in.

 

[Kenny Hayes]

This thread gets me to thinking about why I hate residential

 

[Mikey P]

Let this thread be a lesson to our mfgs. I was cleaning a carpet yesterday and it had dog urine stains in almost every room. That got me to thinking about how I see urine stains in probably 80% of my residential jobs these days, and how glad I was to find Bio-8. I don’t know why all mfgs don’t have a competitive product … a great cleaning detergent with urine stain removal built in.

Does it foam and expand in your hot HF?

 

[hogjowl]

No
Stop fishing

 

[Mikey P]

No
Stop fishing

"fishing" would imply that I have the following words on my sites and pages:



Pet
Pets
Cat
Kitty
Dog
Puppy
Fur Baby
Fur Babies
Deodorize
Deodorizer
Enzymes
Sanitize
Sanitizer
Water Claw
Sub-Surface
Oxidizer
Pee
Urine
Sutley
Feces
Poop
Diarrhea
Vomit
Accident
Accidents
Yellow
Green
Brown

 

[hogjowl]

I saw what you did there

 

[Mikey P]

I saw what you did there

right where you belong, as far as holes go.

 

[hogjowl]

Rude