Email inquiries are a pita

[hogjowl]

Lady emails me this morning asking how much for cleaning carpets: LR, Hall and 3 BR's and T&G in Kitchen. I send her my best "guess".

Then I wait ...

2 hours later she tells me it sounds good so lets schedule. I send her an email back giving her two time slots.

Then I wait ...

2 hours later she responds wanting the Friday slot. Then I have to ask her for her address.

Then I wait.

Two hours later she gives it to me.

What a pita. Couldn't she just call me and get it over with, or am I being cranky?

 

[Desk Jockey]

being cranky?

Who else complains about a job being scheduled. You're pathetic!

 

[hogjowl]

Who else complains about a job being scheduled. You're pathetic!

Jimmy
So, what's your point?

 

[Desk Jockey]

 

[dgardner]

Sounds like someone needs a Snickers bar.....

Or maybe Fittlebug!

 

[Zee]

I'm not a fan of the back and forth email either.

Because when I tell someone that there are those two times available and they wait two hours to schedule it -sometimes one of those time slots would be filled already (of course that's what they wanted) and then I have to explain that it's THEIR fault for being slow...and no we didn't try to trick them with that time slot being available. Aaaaarrrrghhh.

 

[Mikey P]

wait till they start texting you the same stuff...pita.

 

[Charlie Lyman]

Yea. Nothing worse than communicating in the 21st century.

 

[Ralph Pastorelli]

Happens to me a couple times a month and when it turns out to be a $400 job I don't complain like you I just smile because I was most likely playing poker online anyhow..

 

[jcooper]

Lady emails me this morning asking how much for cleaning carpets: LR, Hall and 3 BR's and T&G in Kitchen. I send her my best "guess".
Then I wait ...
2 hours later she tells me it sounds good so lets schedule. I send her an email back giving her two time slots.
Then I wait ...
2 hours later she responds wanting the Friday slot. Then I have to ask her for her address.
Then I wait.
Two hours later she gives it to me.
What a pita. Couldn't she just call me and get it over with, or am I being cranky?

I would have got her address AND phone number in the FIRST response.

Really, we all get the goofy "please respond be email" baloney.

 

[Lee Stockwell]

Waiting for an app that just lets us TALK to each other in real time.

 

[hogjowl]

Waiting for an app that just lets us TALK to each other in real time.

It's called a freakin PHONE!

 

[Russ T.]

Do yourself a favor.

Construct some emails that will appropriately respond to so many of these similar inquiries. Put their name at the top.


Shoot it to them when they ask. It takes Mel literally @ 1 minute flat to respond to most emails. The email might ask the custy to call to finalize the appointment time.

Should leave you some time for a precious nap...

 

[jcooper]

Do yourself a favor.
Construct some emails that will appropriately respond to so many of these similar inquiries. Put their name at the top.
Shoot it to them when they ask. It takes Mel literally @ 1 minute flat to respond to most emails. The email might ask the custy to call to finalize the appointment time.
Should leave you some time for a precious nap...

You tell him, Russ!

 

[Lee Stockwell]

It's called a freakin PHONE!

....sarcasm?

 

[hogjowl]

How long have you known me?

 

[Mikey P]

I have a few text estimates going on right now where these people refuse to call, or even text every day.

 

[Goomer]

Knowing well the feeling of having no one contacting me, and having nothing in the book, I gladly accept any and all forms of contact that results in money in my pocket and the addition of a new customer, including emails, texts, short wave radio, smoke signals, and carrier pigeons.

I appreciate any new business enough not to be annoyed with the trivialities of someone's contact method, assuming of course they don't drag it out forever.

 

[Mike Draper]

I had someone text me: "how much for a whole house, I dont want to spend a lot". that is all they texted me. I replied, depending on size between $99 and $1,999. I didnt hear back from them.

 

[Mikey P]

 

[adamh]

Yes a five min phone call takes 3 days of texts and emails. I try to get their phone number and call as soon as I can. I ask a ton of questions before giving price so emails and texts are very time consuming.

 

[Nate The Great]

I had someone text me: "how much for a whole house, I dont want to spend a lot". that is all they texted me. I replied, depending on size between $99 and $1,999. I didnt hear back from them.

Appropriate response, "How much you got"

 

[Shane Deubell]

I do them everyday and love it!

Endless what i can add to email estimates and emails in general.
job pictures, links, reviews, technical papers, special offers, etc.

All planting the seed....

 

[Shane Deubell]

Forget about texting, it defies the whole purpose.
Never do that