I don't "hate" them, I'm doing a job currently that the adjuster is so far nice. But the last 3 jobs I've lost was for cocky traveler's adjusters trying to tell me how to do the job. They're using scare tactics on the HO and it's getting pretty bad. Out of all the claims I've dealt with Travelers is still one of the worst to deal with up here. I spoke to a few other local guys (including the yellow truck franchise local guy) and he also told me it's a pain in the butt.
The last 2 I just had this week, one did not want to remove the laminate floor that was registering over 40-55% MC's. I sent a copy of the S500 to both the HO and adjuster including a release of liability, and HO called me later to say both the adjuster and supervisor will not pay to remove the laminate floor nor would they sign the form, and started to push him into one of their POS PSP's Hacks (since they won't remove the floor regardless of the standards). The homeowner called me, and the adjuster got on the phone, and said word for word "Ok, we are going to put one small dehu in full bath, remove toe kick, put one air mover under carpet, remove 42 sqft of drywall in the ceiling and clean the wood floor, that's it. I stopped him before he could continue, and he basically cut me off and said they are only paying to "clean the wood floor". The adjuster actually told the HO to just check in a month and see if the cupping will go down. I told him about the MC's readings, and he said it was only "equivalent to a full cup of water and it was ridiculous to remove the floor". It was a toilet overflow, and the HO said he watched water gush down the recess lighting and drywall down to the floor (no comments from expert adjuster there).
I always educate the clients about them choosing who they want etc etc. What's happening is that they (HO's) feel their stuck in the middle and usually choose the insurance's side as they are scared the ins will not pay for that portion of the claim.
