Encap complaint

[Jim Nazarian]

Recently took over cleaning some common hallways in a condo complex...

We HWE'd the first time & the last 2 cleanings we Padcapped, treasurer of the HOA calls & complains that we skipped a few floors because the carpet were dry when she got home from work, the last cleaner left it wet for a couple of day...he used fans & put down paper so since I left it dry I need to come back & redo it because I did something wrong.

:shock: Just cant win sometimes (Million dollar condo units in Beverly Hills)

 

[Bruce Humphrey]

Did you go back and soak it down?

 

[Lee Stockwell]

Did it not LOOK clean? I always make sure to "reodorize" carpets that won't be VISUALLY striking when the customer first sees them. Have it smell clean.

 

[Jim Nazarian]

Carpets look awesome & we used Wham from Vac Away for its "pleasant scent"

Tomorrow we clean & seal the stone floor in the lobby...cant wait to hear something foolish like "I liked the dirty look better".

 

[steve frasier]

cant wait to hear something foolish like "I liked the dirty look better".

I have heard that on a couple of VCT jobs before that had not been stripped for years. Customer forgot what the tile looked like when it was clean, sometimes you can't win

 

[hogjowl]

To quote my favorite Sheriff's Deputy ... "What I think we have here is a failure to communicate."

 

[Jim Nazarian]

To quote my favorite Sheriff's Deputy ... "What I think we have here is a failure to communicate."

Cleaner & drier carpets was one of the major selling points & why were are charging 50% more then the hack...problem was the president of the HOA hates the rest of the board & doesn't really talk with them.