lol...
I'll expand on this because I can't go to sleep.............and I think all my post on the subject were deleted with my old account.
The internet can be used in several ways...all of which mirror "real life"
1. It can be used like the phone book. Right now this is great because if you have the right things in place its like having a huge multi page ad at a fraction of the cost (maybe even "free...whats your time worth?). The "problem" is you are still relying on people to "dig out the book" to find you....that is they have to search. There is no "spark"...at least not that you generated.
2. It can be used like mailers..or newpaper....or grocery store receipt ads. . An advertising medium. Less roi........people are there....reading....they just have to notice your ad. Probably best adverts for price driven custies/companies. How often do you click on some shit that doesn't look like an awesome deal (or promises titties, get rich quick, or challenges your ego/intelligence)? That said ...even if you are not a couponer but can offer an attractive deal on something or your willing to take an upfront hit to get custies may be an option.
3. It can be used for referrals. Which is where the beauty (and ROI) of social media comes in. If you can get people to tell their "friends" about you it carries far more weight as a general rule than anything you could ever say about yourself. The problem is this requires more "work" on the part of your client so you either need to make them REALLY HAPPY, make it really easy, or incentivize. ....and even then it will mirror "real life" where the OCD bitch you bent over backwards for that promised to tell all 6 billion people on the planet that if Jesus was a carpet cleaner he would bow to you............won't. Discouraging ? Yes. A reason to abandon your efforts? No.
don't be scared. Ask.
Ask them to post about their experience. Hell take and send them pics of that spot you told them you didn't think would come out but it turns out you're more awesome than you thought. Keep the shots tight....obviously nobody wants to post pics of their dirty ass house on FB...well almost nobody.
Seen them folks with 10K "friends"? Ever considered approaching them? With an incentive?
Got one of those locals that fancies himself a celebrity?
Participate in any local "groups"?
I left out retention...didn't apply as much
and in the future as a metric for visibility social will become even more important