Papa John
Lifetime Supportive Member
Today's score:
Fittlebug: 4 bookings
Super Agents: 5 bookings
Love having both of them on my team!
Fittlebug: 4 bookings
Super Agents: 5 bookings
Love having both of them on my team!
Fittlebug online booking gaining on SuperAgents
- Thread starter Papa John
- Start date
Mikey P
Administrator
Do your super agents go over the fiddle bug bookings and make sure they are they are all geographically and timeline correct?
Papa John
Lifetime Supportive Member
I monitor and edit ALL bookings--
But not many issues since 95% of my business is within 6x6 mile sq city.
I only adjust the time blocked If a big job-- most are small and can be done within less than 90 minutes.
once I start offering stone and tile care-- my time challenges will increase. and that is why I might be only one doing it and leave the chimps to less risky stuff
smastio
Member
Timeline can't be an issue as it is compared to the ServiceMonster Calendar before offered to the customer to choose a time.
Geographically - CC's can move any appointment to where ever they want once booked just as they could if it were manually placed in one slot and moved to another. (I recommend that you tell the customer!)
We did build a "Distance Incentive" option that displays when openings are within "X" miles of an existing appointment and CC's can incentivise them to choose those available time slots. You Should take a look at fiddle bug... Mikee. 
LOL
Last edited:
ruff
Member
Just curious John.
Within that 6x6 mile city, at times it can take longer than an hour drive time. Is that's not an issue?
Or with 2 vans (are you still two?) you can shift between them and bunch them better together?
Within that 6x6 mile city, at times it can take longer than an hour drive time. Is that's not an issue?
Or with 2 vans (are you still two?) you can shift between them and bunch them better together?
Mikey P
Administrator
there is NO WAY we could let customers dictate our routes in California
I tried online scheduling here in Nevada with NO LUCK.
smastio
Member
Hey Mikey , what program did you try online booking with? Curious...
smastio
Member
Papa John
Lifetime Supportive Member
We are still 2.5 vans (I'm the.5) and yes we might move/trade appointments between the routes.. but even with the 6x6 we are usually in same neighborhoods and rarely service some neighborhoods.
Mikey P
Administrator
smastio
Member
What were some of the things that you didn't like about it?
Papa John
Lifetime Supportive Member
I still haven't meet this person. Being able to book online is why I was able to get the job. They booked again online a few days ago.
Mikey P
Administrator
smastio
Member
What forms of marketing did you do to tell people that they could book? Did you change the Voice Mail, email blasts, newsletter, postcard? Although I believe tools like Square and others are limited in the flexibility of customization, I can tell you that if no one knows, they certainly aren't going to book. I'm interested in knowing what marketing failed for your attempt with Square...
TomKing
Supportive Member
His next response is you did it all wrong. LOL
What lady wants to miss a phone call with the master!
Mikey P
Administrator
Announcement on FB and our website home page
" Book your appointment online here"
" Book your appointment online here"
Papa John
Lifetime Supportive Member
How long you give it a try for? Did you test the link to be sure it worked? Sometimes they have "bugs"-- even Fbugg had issues at times.
I'm getting more online bookings because in my FMS reminder cards I give discounts if they book online. The discounts are various and depend on when the last cleaning was done. The discounts are higher if done recently like 9-12 months.
