Got a call and went for it

Bryce C

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Don't let their problem become yours.
I understand. The dehu I left there is actually 50 pints a day now that I looked again. Earlier I read the specs off the smaller model online that looks the same. I know I bought the larger one when I was at the store a ways back I always do. Still vastly inadequate, just not a 20 pint unit I mentioned above.

I'll head there tomorrow morning to see how it all looks and see if I need to get a larger dehu quickly. Thanks!
 
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Seriously Bryce, at this point you should be approaching this situation like you are trying to save the homeowner money by not calling a restoration company that would charge a couple of thousand dollars to do the job. Be on THEIR side trying help them save MONEY. Get it? Helping them with their problem. This business, whether cleaning or restoring, is about helping the customer with THEIR problem
 

FredC

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My apologies for making you want to smash your head against a wall in frustration. I couldn't tell by walking on it and didn't know to pop some trim or something to see what was underneath it. Considering it is a serious situation will you share with me what is concerning? Could water be trapped under the pad and only be sucked out by a commercial dehu? Or...?

If you used that little doodad and a portable to extract there is almost a 100% chance the pad is still wet (and the concrete). Carpet dries quick. Pad not so much even when "floated" and it will start to stink...

go to home depot and get a cheap penetrating moisture meter/detector (pin type)


I don't know what your skill set is... me with minimum tools would have just pulled the pad, dried the carpet, and then did a restretch and clean. Alternatively I'd float the carpet and pad with corners detached.

Top down drying really needs better equipment/knowledge.
 

Bryce C

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I would be honest with the homeowner and tell them you're just trying to help them out, with limited resources. That you are a carpet cleaner (or whatever way you want to phrase it) and trying to save them money rather than calling a restoration company.
I did from the beginning. I never told her I was anything else than a cleaner that has helped a few people out. She was aware from the start that I don't do restoration work and was simply trying to help her out.
 
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Bryce C

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If you used that little doodad and a portable to extract there is almost a 100% chance the pad is still wet (and the concrete). Carpet dries quick. Pad not so much even when "floated" and it will start to stink...

go to home depot and get a cheap penetrating moisture meter/detector (pin type)


I don't know what your skill set is... me with minimum tools would have just pulled the pad, dried the carpet, and then did a restretch and clean. Alternatively I'd float the carpet and pad with corners detached.

Top down drying really needs better equipment/knowledge.
Good I understand. I'll try to turn this foolish move into a blessing for her and I both. When I head over I'll check underneath the carpet and if there is a moist pad I will do all the above. Been wanting to get a get a tri force, crain, or something similar and accompanying gadgets to learn carpet stretching. She is very kind, appreciative, and it seems like a good place to learn something new while making this right and helping her out.
 
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Jim Pemberton

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This is the best advice that I can give you in the brief space of typing a message here.

1. Get trained first.

2. Get instruments to detect moisture and humidity second.

3. Get drying equipment last.

Look at it this way: You can rent dryers and dehumidifiers, even extractors. But without knowing what to look for, how to find it, and with the instruments needed do it, it is like trying to clean carpet with a blindfold on.
 

Bryce C

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I didn't see anywhere the application of a mildewcide?
Good call I never mentioned it. I applied Benefect Decon 30 at full strength to the affected area using a pump sprayer lightly saturating the carpet fibers after the sub surface extraction was complete. I'll repeat it again after the padding is inspected and addressed if need be.
 

FredC

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to give you a basic idea of how I might approach the job you described....with limited equipment

walk through with customer and paperwork signed as to who is paying/who is getting the check....as well as who is responsible for any repairs (see baseboards comment below)
Check carpet with penetrating meter and walls/baseboards with a nondestructive
Photograph and document affected rooms and moisture levels of affected materials
Measure and diagram affected areas
If walls are affected I might score and remove baseboards. I might poke some holes below baseboard level to ventilate. Exterior walls may require more demo (insulation) depending on how wet things got.
  • The carpet I would extract, detach and remove the pad. Take a pad sample to get new pad.
  • Float the carpet/pad
  • Treat subfloor/carpet with microban or similar
Set equipment in accordance with standards
Monitor every day and record moisture levels.. Move/add/remove/ equipment as needed
Remove equipment when dry and schedule a relay.
Install new pad (if removed) , restretch and clean.


*I wouldn't treat a loss for a "sweet old lady" any different than one I was preparing to submit for insurance payment
** what I actually do depends on the loss and the equipment available.....but I've done thousands of WDR jobs...if I didn't know anything I would pass on them until I did...
*** sweet old ladies will sue your ass too
 

Bryce C

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to give you a basic idea of how I might approach the job you described....with limited equipment

walk through with customer and paperwork signed as to who is paying/who is getting the check....as well as who is responsible for any repairs (see baseboards comment below)
Check carpet with penetrating meter and walls/baseboards with a nondestructive
Photograph and document affected rooms and moisture levels of affected materials
Measure and diagram affected areas
If walls are affected I might score and remove baseboards. I might poke some holes below baseboard level to ventilate. Exterior walls may require more demo (insulation) depending on how wet things got.
  • The carpet I would extract, detach and remove the pad. Take a pad sample to get new pad.
  • Float the carpet/pad
  • Treat subfloor/carpet with microban or similar
Set equipment in accordance with standards
Monitor every day and record moisture levels.. Move/add/remove/ equipment as needed
Remove equipment when dry and schedule a relay.
Install new pad (if removed) , restretch and clean.


*I wouldn't treat a loss for a "sweet old lady" any different than one I was preparing to submit for insurance payment
** what I actually do depends on the loss and the equipment available.....but I've done thousands of WDR jobs...if I didn't know anything I would pass on them until I did...
*** sweet old ladies will sue your ass too
Thanks Fred. I hope at this point I've made it clear that I understand I screwed up, I'm doing everything I can to prevent causing harm and being sued, I'm not taking on any of this work again until I'm thoroughly trained, equipped, and covered. And I'm very grateful for the help that has been offered here.

So far it seems I lucked out, learned a lasting lesson, and I'm not out of the weeds yet but know what I must do from here forward to make it right.
 
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Bryce C

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Hey guys. Just wanted to let you know I'm out of the weeds and disaster was averted. The carpet and padding is dry, ambient humidity is low, and there is no bacterial, mold, or mildew damage that I can detect. I spoke to 2 different experienced elders on the phone earlier in the week about all of the details and if I should have rented a commercial dehu and they think the situation is fine considering all the details that I shared with them. I was at the residence again at 7:30am today and everything I can detect affirms that.

Thank you again for your great advice and genuine concern. I won't make a mistake like this again. Lesson learned.
 

Bryce C

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hand, esp, dowsing rod?
Since making this thread and realizing how foolish I was I have been utterly humiliated, trembling in fear, and my heart torn to pieces at the prospect of causing this old lady serious harm when I thought I was helping her.

You could have just asked me if I purchased or borrowed a meter from someone. But rather you choose mockery and condescension. This and suggestions I have a psychological disorder in another thread, well I'm out ✌️
 
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Dolly Llama

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I'm just trying to prevent him from killing little old ladies...


eeyeahbutt, I bet he wouldn't leave anyone behind in the desert with a flat tire 😉



















1716158482964.png


the sign should read "50 miles from nowhere"


..L.T.A.
 

Dolly Llama

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Only if they wanted to go somewhere better. Let em live, let em die.


you don't know the back story.
riding side by side's in the desert, Mike left some dude with a flat in the desert.
Since the dude had bead lockers on his buggy wheels, he told the dude to ride the 40 miles back to nearest light bulb (civilization) and Mike took off on his merry way




here's the place on the remote trail Mike sent him back to for help



1716209995013.png








I can tell you wouldn't do that






..L.T.A.
 
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Mikey P

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eeyeahbutt, I bet he wouldn't leave anyone behind in the desert with a flat tire 😉



















View attachment 127221

the sign should read "50 miles from nowhere"


..L.T.A.

I'd do it again in a heartbeat...
you don't know the back story.
riding side by side's in the desert, Mike left some dude with a flat in the desert.
Since the dude had bead lockers on his buggy wheels, he told the dude to ride the 40 miles back to nearest light bulb (civilization) and Mike took off on his merry way




here's the place on the remote trail Mike sent him back to for help



View attachment 127236







I can tell you wouldn't do that






..L.T.A.
You left out a few crucial facts.

Dude used up my gas, and didn't bring water for his dog, bless his heart ..

The world has no use for a Marine who can't start a fire...
 

Bryce C

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I'd do it again in a heartbeat...

You left out a few crucial facts.

Dude used up my gas, and didn't bring water for his dog, bless his heart ..

The world has no use for a Marine who can't start a fire...
Was he remorseful?
 

Dolly Llama

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I'd do it again in a heartbeat...

You left out a few crucial facts.

Dude used up my gas, and didn't bring water for his dog, bless his heart ..

The world has no use for a Marine who can't start a fire...


It's my observation that 3 out of 5 people are irrevocably stupid
so I agree with you, they should be euthanized.

However, I advocate for much less suffering than your way

1716216135205.png




..L.T.A.
 

Mikey P

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It's my observation that 3 out of 5 people are irrevocably stupid
so I agree with you, they should be euthanized.

However, I advocate for much less suffering than your way

View attachment 127237



..L.T.A.
All he had to do was stay on one fairly straight road back to Yerington NV.

He panicked and decided to wait for help after some cowboys at the Hilton ranch told him to get lost for a bad attitude.
 
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