Jeff Cutshall is really cool, he reads this board and occasionally posts here too.
Along with being a Vast instructor, he is a full time commercial carpet cleaner in KC.
I agree he is not the type to purposely offend anyone, the material is aimed at the majority of companies that operate with that business model.
If Gregory's company actually operates above that, then that's why he is pissed.
He stated before on ICS that he has TM's also, but they belong to the high end company they operate.
I'd tend to believe I was getting short changed if you pulled up to my house with a portable.
But if the customers are paying a cheap rate, and they are happy with the cleaning, then more power to them. :wink: