A few weeks ago I posted a thread about needing a Ti wand welded. A few of you replied with some great advice. However, I had jumped the gun and took it to get welded at a local shop. Well it broke loose after just two hours of use.
John posted here offering help not just to me but others that may have had one of the Ti's from a bad run. He called my wife and spoke with her and she gave him my number and he called me while I was out on route and ask me some questions and then advised me not to do anything else to the wand till I heard back from him. I got another call from John a couple of hours later and he had made arrangements to have my wand repaired @ PMF and gave me the info and who to ask for when I called. Upon making the call all I had to do was ship my wand and put a RA# that they gave me on it. I got a call from PMF a few days later and they told me that the weld shop had botched it up really bad and they would have to replace the shaft. They told me the cost which was quite reasonable since I had messed up the warranty by jumping the gun. I told them to have at it. I received the wand back yesterday (by the way it's my tech's favorite) and it looked brand new!
I haven't bought a ton of stuff from John but, he has always taken very good care of me, and he went way beyond the call of duty on this one. I am thankful and will not forget the great service from this supplier.
Thank You John Olson!!!!!!!!!!
John posted here offering help not just to me but others that may have had one of the Ti's from a bad run. He called my wife and spoke with her and she gave him my number and he called me while I was out on route and ask me some questions and then advised me not to do anything else to the wand till I heard back from him. I got another call from John a couple of hours later and he had made arrangements to have my wand repaired @ PMF and gave me the info and who to ask for when I called. Upon making the call all I had to do was ship my wand and put a RA# that they gave me on it. I got a call from PMF a few days later and they told me that the weld shop had botched it up really bad and they would have to replace the shaft. They told me the cost which was quite reasonable since I had messed up the warranty by jumping the gun. I told them to have at it. I received the wand back yesterday (by the way it's my tech's favorite) and it looked brand new!
I haven't bought a ton of stuff from John but, he has always taken very good care of me, and he went way beyond the call of duty on this one. I am thankful and will not forget the great service from this supplier.
Thank You John Olson!!!!!!!!!!
