Help me with this list..

Mikey P

Mikey P

Administrator
Joined
Oct 6, 2006
Messages
115,895
Location
The High Chapperal
I was mulling over doing a video on how to find a great carpet cleaner, from a well to do home owner or estate manager's perspective, searching for The Very Best in their area.

Things to look for and a short reasoning behind the statement


This won't be fair to many, but tough titties..


  1. Owner Op or his brat/kin- Is what it is, techs are chimps most often
  2. Minimum 5 year experience. Don't learn in my home.
  3. Offers many methods. One method cleaners are morons.
  4. Uses a truckmount for 98%of Resi work. Unless your name is Willy.
  5. Van/ truck is clean, loaded to the gills and well organized.- Minimalists are lazy.
  6. Has a long list of other tradespeople who he refers and refers him. A socialite.
  7. Van is lettered up and they have a nice website, FB page and Google page, even if they are booked out three weeks all year. Which is a lie.
  8. Online reviews may not be all 5 stars but never a mention of being mean, creepy or dishonest. Can't please everyone but don't be an ass.
  9. Does not charge more for spots and stains or preconditioning. Shyster alert.
  10. Somebody answers their phone for them. After 5 years if they can answer their own phone and spend twenty minutes on the phone while the truck is running, run.
  11. Can ID fabrics without doing a burn test- or atleast bulshit his way through the inspection process.
  12. Its September and they can fit you in that afternoon. ...
  13. Knows how to clean an antique rug in your home- Bite me fug rags.
  14. They can figure out how many square ft you have with just a few questions over the phone. Unless it's an estate.
  15. Booties, tarps, corner guards, of course.
  16. Can pronounce IICRC 5 times, always getting the acronym correct. But probably isn't a member, anymore.'
  17. Someone on your street already uses him. And he should probably mention that.




    That's a good head start, what do you have?

 
  • Like
Reactions: Russ T. and Living The Dream
Living The Dream

Living The Dream

Member
Joined
Oct 25, 2016
Messages
3,128
Location
Montana
Name
Swani
Mikey P said:
I was mulling over doing a video on how to find a great carpet cleaner, from a well to do home owner or estate manager's perspective, searching for The Very Best in their area.

Things to look for and a short reasoning behind the statement


This won't be fair to many, but tough titties..


  1. Owner Op or his brat/kin- Is what it is, techs are chimps most often
  2. Minimum 5 year experience. Don't learn in my home.
  3. Offers many methods. One method cleaners are morons.
  4. Uses a truckmount for 98%of Resi work. Unless your name is Willy.
  5. Van/ truck is clean, loaded to the gills and well organized.- Minimalists are lazy.
  6. Has a long list of other tradespeople who he refers and refers him. A socialite.
  7. Van is lettered up and they have a nice website, FB page and Google page, even if they are booked out three weeks all year. Which is a lie.
  8. Online reviews may not be all 5 stars but never a mention of being mean, creepy or dishonest. Can't please everyone but don't be an ass.
  9. Does not charge more for spots and stains or preconditioning. Shyster alert.
  10. Somebody answers their phone for them. After 5 years if they can answer their own phone and spend twenty minutes on the phone while the truck is running, run.
  11. Can ID fabrics without doing a burn test- or atleast bulshit his way through the inspection process.
  12. Its September and they can fit you in that afternoon. ...
  13. Knows how to clean an antique rug in your home- Bite me fug rags.
  14. They can figure out how many square ft you have with just a few questions over the phone. Unless it's an estate.
  15. Booties, tarps, corner guards, of course.
  16. Can pronounce IICRC 5 times, always getting the acronym correct. But probably isn't a member, anymore.'
  17. Someone on your street already uses him. And he should probably mention that.




    That's a good head start, what do you have?
Click to expand...
Some struck a nerve but in actuality all what I'm trying to be!
 
  • Like
Reactions: Mikey P
Mikey P

Mikey P

Administrator
Joined
Oct 6, 2006
Messages
115,895
Location
The High Chapperal
Desk Jockey said:
Carrys your own water, does not use clients
Pre vacuums
CRB
Rotary extractor
Zipper
Airmovers used to accelerate drying
Grooms when finished
Click to expand...


Yeah, right...

Screenshot_20190503-215537.png


And she's a former carpet cleaner..
 
Mikey P

Mikey P

Administrator
Joined
Oct 6, 2006
Messages
115,895
Location
The High Chapperal
Desk Jockey said:
Carrys your own water, does not use clients
Pre vacuums- you can tell the you do but few if any will ever ask or think about it
CRB- dont bother mentioning
Rotary extractor-dont bother mentioning
Zipper-dont bother mentioning
Airmovers used to accelerate drying- only worth mentioning in humid areas or dudes with Texas machine
Grooms when finished leave a nice wand pattern, nobody cares
Click to expand...
 
Mikey P

Mikey P

Administrator
Joined
Oct 6, 2006
Messages
115,895
Location
The High Chapperal
Rich do you see how your list additions are more suited to employees, whose lack of passion and experience must be replaced with techy talk, promises and distractions?


lets hear you sell it as if YOU were coming out..
 
Desk Jockey

Desk Jockey

Member
Joined
Oct 9, 2006
Messages
64,833
Location
A planet far far away
Name
Rico Suave
Mikey P said:
Rich do you see how your list additions are more suited to employees, whose lack of passion and experience must be replaced with techy talk, promises and distractions?


lets hear you sell it as if YOU were coming out..
Click to expand...
Maybe? Some dont care at all what we use, they trust us to do the right thing.

But some of the right things are on my list. Pre vacuuming, grooming.
It must be how you've conditioned your clients. We would be asked on the initial call, "Are they going vacuum before they clean? The last company did not."

The grooming was a "half to" only commercial didn't get it unless it showed wand marks, then we had those double sized groomers.

I wouldn't even say our guys lacked passion. They cared about their craft and truly wanted to please the client. It's why we got so many QC cards back raving about their work.

Truthfully I believe its owner op's cognitive dissonance-belief disconfirmation. You need that feeling that the multi-truck guys can't be as good as you.

Why couldn't they?
They are uniformed, trained in a system to be meticulous and to care for the clients needs. They use the best chemicals, equipment in the industry. Only experienced techs are crew leaders. Most have more years under their belt than the average owner op.

Plus above all that they have pride in the work they do.

I don't know, I simply don't believe when the client returned home from work that she could tell whether our guys did it or an owner op. Well except ours would be more finished because we groom.

🤔
 
Last edited:
  • Like
Reactions: Cleanworks and KSL
Desk Jockey

Desk Jockey

Member
Joined
Oct 9, 2006
Messages
64,833
Location
A planet far far away
Name
Rico Suave
/\
/\
Proof that owner ops don't care more than those employees trained to do the right thing. It just takes a few more minutes to groom but they are too busy to do the right thing.

Where is Ofer? 😉
 
  • Like
Reactions: Russ T.
BIG WOOD

BIG WOOD

The Timminator
Joined
Feb 4, 2016
Messages
14,079
Location
Georgia
Name
Matt w.
Desk Jockey said:
/\
/\
Proof that owner ops don't care more than those employees trained to do the right thing. It just takes a few more minutes to groom but they are too busy to do the right thing.

Where is Ofer? 😉
Click to expand...
Few minutes? Let’s focus on that

After everything’s put back in the van
Putting those plastic covers on your shoes
Raking lines out of the carpet (wasting energy for the next job)
Then talking about it for no reason to the customer

Waste of time and labor. You’re raking the carpet. Not grooming. Grooming is what pet cleaners do to cats and dogs
 
  • Like
  • Haha
Reactions: Trip Moses, Nomad74 and Desk Jockey
Desk Jockey

Desk Jockey

Member
Joined
Oct 9, 2006
Messages
64,833
Location
A planet far far away
Name
Rico Suave
A waste of time is those booties. Use a damp towel and clean your shoes before you re-enter.

Or do you wear them to keep the clients dirt off your shoes? 😮

You owner ops...always cutting corners! 😉
 
  • Like
Reactions: Hack Attack
You must log in or register to reply here.

Picture of the Day!

god.jpg

Latest posts

Picture of the Day!

god.jpg
Back
Top Bottom