Here are the products I'm going to test next. Deal with it. :)
- Thread starter Scott S.
- Start date
hogjowl
Idiot™
Outstanding!
Can you post one on hooking up a quick connect to the wand?
Can you post one on hooking up a quick connect to the wand?
steve_64
Member
- Joined
- Aug 11, 2012
- Messages
- 13,372
come on marty how am i suppose to learn anything?
dgardner
Moderator
Scott, have you thought about doing a piece for the newbies? Maybe show the progression of a job from when you pull up to drive away outlining the steps you take. You would undoubtedly get heckled by the old timers here, but dozens of lurkers would appreciate it....
honestly i would probably be a poor example of that, because almost all my clients are repeat. and even when i get a new client i've already talked to them via phone, email, facebook, etc. so they literally open the door for me when i get there. I dont have to do a lot of talking when i get there other than going over what they need cleaned, and i always explain how i will go about it, what door i will come in, why i do x process, how long it will take to dry, and i always ask if they want protector, and i always emphasise that they can come watch me clean the whole time and ask any questions they have.
@Mark Saiger has a better persona than I.
dgardner
Moderator
That's cool - I actually meant the mechanics of setting up, bringing in the hoses, mixing up the Hydroforce, how you decide which room to first, wand technique, stuff like that.
oh, i understand now. i thought you ment the customer interaction.
well the just of it in words.
1. get there on time.
2. park van so its ready from where you stop. make sure your exhaust is not pointing to a door ( do not pull inside garages)
3. grab booties
4. walk to the door, ring door bell if they have one, take a step back so your visible from a side window by the door if there is one, dont be right against the door.
customer opens the door, immediately say "hello, i'm Scott from C&S" or whatever your name and company are,
5. put your booties on in front of the customer but before you walk inside their house.
if your at the right house they will invite you in.
6. once in have the customer take you around and show you all the carpet they want cleaned (as they may add a room here and there). make sure your quote is good if you gave one, if its not explain why before cleaning. Let the customer know of anything you need removed from the floor prior to starting, books, magazines, newspapers, pet dishes, guns (no really, do not touch a custmers gun ever), cloths, etc. explain wear, and what the customer should expect after the carpet is cleaned.
7. have the customer show you pet spots if there are any, and anything the the customer finds problematic. (spots spill, red stains, blood), explain to them what to expect (Dont make promises you cant keep.)
8. ask them if they have pets that you need to worry about. explain that its better if they are in a separate room while you clean just so they dont get sucked into the hose, and or dont bolt out the door while your setting up.
9. if there is anything extra that you think should be done, or anything you want to offer while your there mention it. but don't push it.
10. decide on the products you want to use, mix them up if needed. (we have a few different hydroforce containers we switch between so we don't waste prespray)
11. decide on the rinse agent your going to use, mix products up in the van if your don't already mix them before you leave for the day, try to avoid using the customers sink. (we have 2 containers in the rage van, and will soon have 2 containers in the pro1200se van)
12. grab your tools (wand, vacuum, hydroforce sprayer, booties, seal a door, blocks, etc) take them into the house and place then where they will be needed.
13. i like to take my blocks and break them apart and put the blocks on each pc of furniture i'm going to block, same with tabs, if sticky tabs then go ahead and stick them while the carpet is dry and the feet of the furniture is dry.
( i like to move small furniture out of place and sweep under it, and apply stick tabs, leaving the furniture out of place until you clean where it goes, then move it back)
14. vacuum all areas to be cleaned, use attachment to suck up all dust, hair, lint along the edges in every room.
15. put prespray in farthest room, wand in farthest room, or near it.
16. setup corner guards or duk guards, or huggers, etc.
17. go back out to the van pull hoses inside, if your dealing with hard to reach rooms or a lot of corners and obstacles take in the first 50 ft and lay it out starting at the farthest spot and working towards your exit nearest the van
18. pull remaining hose to entrance, and hook up to hose inside if you layed it out inside first, immediately setup door kit or your seal a door if you have one
19. hook hoses up to van, close all doors you don't need open.
20. make sure your radio isn't on, blaring music in addition to the machine running is annoying.
21. start the machine, turn heat to whatever you feel you need, turn speed setting to whatever you feel you need, adjust water pressure and chemical feed to desired amounts (350-450 psi is normal for us to start with, to much pressure can cause corn rowing, aka damage to carpets appearance)
22. go inside house, let them know your starting in x room.
23. prespray carpet, if in bedrooms make sure curtains are up, bed skirts are up. (leave toys under beds where you found them, not spraying them with prespray)
24. Agitate if you have the tools, or find the need to
25. extract carpet, making dry passes, and turning on ceiling fans if your not bringing in fans to speed dry
26. If you need to use a stain remover make note of where the spot is, (lay down a tool, gum getter, spotter bottle, etc. where the spot is) finish extracting the entire room (so your prespray does not dry), then go back and treat the stain or spot, extract spot/stain treatment when done (some treatments you will leave on longer so do as the directions say)
27. continue to each room repeating extraction and spotting,
28. once you have gotten closer to the door, and have excess hose in the way, make a quick trip outside and pull excess outside keeping the hose in strait lines or big loops, no sharp bends, if you can remove a length of vac do it quickly, but keep it looking neat in the customers driveway. (don't be gone long enough for the customer to think your done)
29. continue cleaning moving furniture back after cleaning.
30. once your done cleaning remove all tools required for cleaning, and if you dont need your machine on to apply carpet protectant then turn it off. If you are applying protectant turn off chemical injection system and purge your solution line until only fresh water flows threw it)
31. ask customer if you haven't already, if they want carpet protectant reapplied (if you haven't already discussed earlier)
32. apply carpet protectant to carpets via whatever process you use, hydroforce, battery powered sprayer, pump up sprayer, then groom into carpet ( we like to speed dry, so carpets will be damp when applying protectant)
recommend the customer does not wear sock across the carpet as the socks will adsorb the protectant, and make for awesome socks. leave them booties if they need them.
33. explain to the customer that the carpet needs to be completely dry before moving anything back into each room or putting books papers etc back down.
34. do a walk threw with your customer and make sure you met their expectations, if not correct it.
35. explain your going to put your tools, and hoses away, and you will be right back in.
36. wrap up your stuff, remove tools, door guards, etc from the building.
37. put on new booties on your way back into the house to collect payment
38. give them cards, magnets, consumer spotter, etc before accepting payment
39. accept payment, and leave
40. make sure all items are back into van, make sure no one parked bedind you.
41. leave without radio blaring, no burn outs etc.
42. as you pull away, do watch for anything you may have left behind that could have fallen out and under the van.
43. deposit check, cash, etc.
I may have missed something, but this is the just of it.
hogjowl
Idiot™
You can certainly tell it's the slow season.
For you, im working, haha.
Ssssssss...
Yea, then how to roll up an extension cord........
Pay attention, saiger already did a video on that one.
Carbonated Carpet Woman
Member
Thanks for the test and the video, Scott! I really appreciate it! You've motivated me to get busy and do one that shows even more effective ways to use our product. I'll keep you posted!
This is pretty easy if you don't like my videos don't watch them that's pretty simple if you can figure that out
Mark Saiger
Mr Happy!
As you can tell from the quotes above, I'm obviously joking w/Marty about Marks extension cord video... Because it's FUNNY! Not a thing what so ever to do with you...!
Scott,
I think your videos are great, what's not great is how pissy you get with some of your responses. Your list(set up) above, extremely helpful, fantastic, it's obvious you want to help, more power to ya... That's hopefully what the boards for(and it's great)...
But, every once in a while it's like... Did he really just tell Lee Stockwell, he's an idiot??? Or, ripping larrys products, saigers butler(yea, it's funny now, but at first it was like, wtf)...
Again, I'm 100% "team Scott"! You don't have to jump on me...
By they way... The shoe covers you recommended, delightful.
http://www.amazon.com/gp/product/B0...qid=1454362513&ref_=sr_1_fkmr0_2&sr=8-2-fkmr0
Steamin McFadden
Member
The music in the carbonated and citrus video made me think the cleaning was amazing. However I watched again with no music and thought nothing special what so ever.
Go's to show how setting the mood with music can play with your reality. I'm gona bring a boom box to my next job and play some cool music and see if the customer will let me get away with OP cleaning .
Go's to show how setting the mood with music can play with your reality. I'm gona bring a boom box to my next job and play some cool music and see if the customer will let me get away with OP cleaning .
steve_64
Member
- Joined
- Aug 11, 2012
- Messages
- 13,372
Padden McFadden
Cleanworks
Moderator
Maybe warn the customer how slippery it will be walkin from the presprayed carpet onto an adjacent hard surface floor.
