Horse pucky..

[Mikey P]

Customer says we cracked her marble while cleaning the carpet...

Does that look like a recent development?...lol

If the tech whould have trimmed the backing, she would never have noticed

 

[FredC]

looks to be filled better than the grout lines

 

[Jimmy L]

Tell her in polite terms it wasn't your fault. And then never do business with her again.

 

[Dolly Llama]

if she "genuinely" didn't know it was pre-existing , I'd fix it if material was available

I'd ask if she "really" wasn't aware of it and then point out why and how it doesn't look recent .
Not bragging, but eye to eye, my spidy senses pick up any hint of BS
If she's really wasn't aware, I'd fix it if material available "just because"

If I thought she knew it and was trying to snake me???

I'd treat her like any man I caught trying to steal from me ….I'd stick a knife in her liver ...
not really, but would not so politely tell her to pi55 off..fo-reel

.L.T.A.

 

[Hack Attack]

thats the problem people are extra critical after someone has done a job for them, and might genuinely notice things for the 1st time.

We've all probably surprised a customer on the initial walk through pointing out marks on the carpet they were seemingly unaware of

 

[Desk Jockey]

Looks old. Explain that you cover any damage you cause and if it were something your guys did you would. However that is preexisting and you can't be responsible for something you didn't do.

 

[KevinD]

What is the small little round thing on the end of the one piece?
And if it just happened the crack would have a clean whitish hue.
Those pieces have been flexing for a long time judging from all the missing filler.

 

[Mikey P]

Yes, yes... I told her all of that, but her senior parents who live in that room swear it broke while my guys were there.


She is instant.


Super Grout Additive to the rescue. If they complain that the repair is visible, is tough titters for them.


I'd pay a $1000 to remove her potential negative Yelp review.

 

[Mikey P]

Whats funny is that my daughter who didn't want me to rip my shitty wrap guys a new one on yelp wants to to tell this lady to GFH.

 

[FB7777]

“ ma’am there is filler between that crack, no idea when it was damaged but we did not do it “

She genuinely may believe you did it but after a logical explanation that it was not recent based on the visual evidence she still thinks you’re responsible then she’s a Marty

And who needs another one of those in Their life

 

[Desk Jockey]

“ ma’am there is filler between that crack, no idea when it was damaged but we did not do it “

She genuinely may believe you did it but after a logical explanation that it was not recent based on the visual evidence she still thinks you’re responsible then she’s a Marty

And who needs another one of those in Their life

You got it Fred. One asshole is plenty for most people.

 

[ronbeatty]

old crack, not your fault.

 

[FB7777]

I’m confused Ron

Marty or the marble floor ?

 

[hogjowl]

You love me
You really love me!

Moron

 

[FB7777]

Of course I do


And for all you losers here I don’t recognize with insults

It’s cuz you’re uninteresting

 

[Sierra Clean Care]

I did a job in a higher end house. The lady called 2 days later, and said her husband was flipping out that I scuffed almost all the baseboards. There were BLACK scuff marks everywhere. Hmmmm, strange, my wand has a WHITE glide that protrudes 1/4 inch off each side.... I went there, asked to see her vacuum, and sure as shyte, I was able to replicate the scuff marks... she still wouldn’t believe me....

 

[Steve Lawrence]

What shitty looking marble! Might as well have VCT.

 

[Steve Lawrence]

Unless you've got super heavy techs, it's the installers fault for not having proper support even if you guys did break it. But, I agree that it does not look like new damage.

 

[Big DAN]

Pictures, Pictures, Pictures/videos on a walk through with the client, solves (most) issues like this. Just like a walk-around when you rent a car. I'm pointing out every friggin thing!

I'll guarantee they've seen this for years and figured this would be a perfect time to get it fixed.
"Senior parents" had a senior moment.

Agree with sOOper Hero... Eye to eye is a great way to get to the truth.

Don't let your daughter respond negatively to their review if you're concerned about your rep. Deal with it wisely! Just sayin'...

Good luck Mikey P!

 

[Mikey P]

Resolved weeks ago.

 

[bob vawter]

Wheelwrong coulda fixed it wit a crayon..

 

[bob vawter]

You lik that Mikey
Did I get some wood on the ball ..a little

 

[Willy P]

You lik that Mikey
Did I get some wood on the ball ..a little

You're getting wood at your age?

 

[bob vawter]

You're getting wood at your age?

ya but i forgot what to do with it

 

[Willy P]

Rub it but watch out for splinters.