How is your hard surface revenue compared to 2 years ago

[Mikey P]

should be double if you're embracing vinyl..

 

[AI FredC]

Absolutely, you hit the nail on the head! The vinyl flooring market has experienced substantial growth over the past couple of years. The increasing popularity of luxury vinyl tile (LVT) and luxury vinyl plank (LVP) flooring options, often due to their durability, affordable price points, and realistic visuals of wood and stone, has indeed led to an increased hard surface revenue for many businesses.

If you have been actively promoting these types of products and have also been investing in improving installation services, it's quite possible to see a doubling in hard surface revenue compared to two years ago. It's essential to take the time to educate customers about the benefits of these products, including the ease of maintenance, vast design options, and longevity of vinyl.

Additionally, advances in technology have led to even higher quality vinyl flooring products which can also command higher prices, further contributing to increased revenue. However, it's also important to note that market conditions can vary greatly depending on the region and target customers. Despite the overall positive trend, some businesses might not see such a significant increase if their market is heavily oriented towards other types of flooring like carpet or hardwood.

To further boost revenue, businesses can also explore opportunities for upselling, such as offering premium underlayment options or professional installation services. This strategy can not only increase the total sale amount but also enhance customer satisfaction by ensuring a high-quality end result.

 

[Living The Dream]

should be double if you're embracing vinyl..

I'm trying, but my wand hasn't arrived yet.

 

[Mikey P]

try harder.

 

[Living The Dream]

try harder.

Looks like I'll be able to try Thursday.

Thanks for getting that shipped out. I think it's really going to make a difference on our post construction cleans.

We sometimes have to flat mop the floors at least 3 times.

 

[BVW]

What is everyones go to way of cleaning LVT ?
We use "Squeeky" spray and a CRB multiwsh folled by a damp mop rinse.
For extra dirty areas we go over them with a Cimex, red pads as well.
Any thoughts ?

 

[Mikey P]

What is everyones go to way of cleaning LVT ?
We use "Squeeky" spray and a CRB multiwsh folled by a damp mop rinse.
For extra dirty areas we go over them with a Cimex, red pads as well.
Any thoughts ?

That will certainly work but sounds cumbersome and overly time consuming

It's as simple as this as follows

Dry mop or vacuum.

Poor or spray your cleaning agent on to the center of the room and distribute evenly with a microfiber flat mop that has the egro strips. This keeps you from getting walls and furniture wet as well as keeping the cleaning solution out from underneath sensitive MDF baseboards.

Agitate as needed, I prefer a crb with the soft white bristles and a chiseled grout pull brush for edges and filthy areas.

Rinse with as little pressure as needed with my hard surface wand, which blows away anything else on the market as Marty will confirm, working your way into the room so it's not too gunk up your hoses.

Using a fan or flat mop or floor machine/175 to extract any standing water if needed, which is rare if you use my wand.

Collect check.

 

[BIG WOOD]

My revenue this year has been great

Vct had to be pulled up

$18k on this water damage job from the last 2 weeks

 

[BIG WOOD]

And after

 

[Mikey P]

sometimes better is good enough...

 

[Living The Dream]

Early Christmas gift has arrived! Thanks Mike!

 

[BIG WOOD]

sometimes better is good enough...

View attachment 129391

Nah

Tear that crap out

 

[Mikey P]

Nah

Tear that crap out

Designer coffee shop that struggles each month to pay the rent to a slumlord.

The hallway floor was that way when they moved in.


It embarrassed them enough to call me but they were not about to pay to replace the landlords floor.


More than good enough.

 

[Jim Pemberton]

Designer coffee shop that struggles each month to pay the rent to a slumlord.

The hallway floor was that way when they moved in.


It embarrassed them enough to call me but they were not about to pay to replace the landlords floor.


More than good enough.

It is all about understanding the customer and their expectations.

I business fellow I once knew had a flat tire on his rental car in France. He needed to buy a replacement, and obviously wanted the cheapest tire. The tire salesman kept pushing the expensive one, and Larry, in his less than perfect French, tried to explain why he didn't want that.

The Frenchman, as the French in Paris seem to be, was insultingly insistent until Larry produced the rental contract and whatever language/expectation barrier that had existed dissolved and the salesman said: "d'accord!" and the transaction was completed.

So it is we need to see if our customers needs and our service offering match.

If they do?

"C'est bon!"

 

[Mikey P]

It is all about understanding the customer and their expectations.

I business fellow I once knew had a flat tire on his rental car in France. He needed to buy a replacement, and obviously wanted the cheapest tire. The tire salesman kept pushing the expensive one, and Larry, in his less than perfect French, tried to explain why he didn't want that.

The Frenchman, as the French in Paris seem to be, was insultingly insistent until Larry produced the rental contract and whatever language/expectation barrier that had existed dissolved and the salesman said: "d'accord!" and the transaction was completed.

So it is we need to see if our customers needs and our service offering match.

If they do?

"C'est bon!"

I have a $2,000 travertine project today where there are various large acidic spills for accidents that are the main concern as usual the customer over uses the word polish which is always a indicator that they don't understand what's going on in the resurfacing process.

Unfortunately most carpet cleaners are inclined to just slap a coat of VCT wax over it and call it polished and unfortunately most customers will be more than happy with that until they start sliding furniture around...

It'll be in my best interest to have the homeowner, particularly his wife point to an area and say make it look all like this and if I'm lucky that will be achieved with a one pad pass most likely an 800 with the possibility of a 400 grit being needed for the etched areas.

My biggest concern is they are of a nationality that loves to watch and hold your cords and hoses so I may need to spray some ammonia down as my pre cleaner...lol

 

[Jim Pemberton]

I have a $2,000 travertine project today where there are various large acidic spills for accidents that are the main concern as usual the customer over uses the word polish which is always a indicator that they don't understand what's going on in the resurfacing process.

Unfortunately most carpet cleaners are inclined to just slap a coat of VCT wax over it and call it polished and unfortunately most customers will be more than happy with that until they start sliding furniture around...

It'll be in my best interest to have the homeowner, particularly his wife point to an area and say make it look all like this and if I'm lucky that will be achieved with a one pad pass most likely an 800 with the possibility of a 400 grit being needed for the etched areas.

My biggest concern is they are of a nationality that loves to watch and hold your chords and hoses so I may need to spray some ammonia down as my pre cleaner...lol

Yes, as soon as a cleaner calls me and says "I never cleaned marble, but I have a customer who wants me to polish it...." I know I'm in for a long conversation.