Thank you Shawn.
Now that Shawn has spoken, the newbie would like to add a piece.
As with many Mfgs. and Suppliers, todays "stuff" isn't of the same quality as yesteryear, you couldn't give me anything from PlastiFlex these days, it's just as Shawn said, cleaners started looking at hose as a commodity, "hose is hose" and so the TM manufacturers were just filling orders, you want a cheaper hose, here you go, now that will be $25,000 for the unit, thank you very much.
Same story with GoodYear, same story with Para Plate etc....Shall we make a list?
Best thing your local dealer can do is delete the hose and wand from your purchase, but the TM mfgs. are giving it away just to break even on the package.....so you won't get diddly for a credit, put it on ebay.