How to refuse a job

[markco]

I got a call yesterday, as I was talking to the customer flags were going up, complaining about previous workers, telling me her medical conditions, questioning my cleaning method, taking longer than needed (just the facts ma'am) ect,ect.
About halfway through I really did not want to book the job but didn't know how to say I don't want your business without her getting offended and risk a bad review on google.
We talked long enough that I felt I couldn't say i'm booked to far out to book any new jobs.
Any advice how to tell customers you don't want there business without offending them to much?

 

[hogjowl]

Price them out of it

 

[Zee]

..

 

[steve_64]

Let me call you back I'm getting my covid test tomorrow.

 

[Mikey P]

Price them out of it

This and ask for a 50% non refundable deposit

 

[Clean Response]

just triple your price or more, when/if they say anything welcome them to keep checking around

just call the PIA charge or red flag charge

 

[Trip Moses]

You can still say no when you get there. The majority of people are too lazy to leave a review. That would be my last concern.
Secondly. Learn how to control the conversation on the phone. Ask them what they need and give them a price. If they start rambling just cut them off and say would you like to schedule an appointment. If they ramble more. Please feel free to call back when you are ready. Good day.

 

[Trip Moses]

And if they have a bunch of questions about your cleaning technique or system. Just tell him that you take your time and make sure you do it right there’s no one way to clean carpet.

 

[hogjowl]

And don’t put your picture on your website or FB page
Any of you

 

[Desk Jockey]

And if they have a bunch of questions about your cleaning technique or system. Just tell him that you take your time and make sure you do it right there’s no one way to clean carpet.

Refer them to your website or Facebook page. Tell them you have another call coming in.

 

[Trip Moses]

And don’t put your picture on your website or FB page

 

[Willy P]

And don’t put your picture on your website or FB page
Any of you

YEAH! Chavez broke the internet the last time he did that.Good thing Al Gore fixed it.

 

[Desk Jockey]

YEAH! Chavez broke the internet the last time he did that.Good thing Al Gore fixed it.

Yea, I but it wasn't intentional.

I posted a picture of my ass and people thought it was a picture of you. Sorry!

 

[Willy P]

You have a donkey?

 

[hogjowl]

Well, of course.

 

[FB19087]

burro

 

[hogjowl]

 

[Desk Jockey]

 

[steve_64]

View attachment 109654

Tell it to stop talking to me.

 

[hogjowl]

He doesn’t understand what that means

 

[steve_64]

I'm surprised you do.

 

[Desk Jockey]