I did a rug bath on two cheap ass rugs. Here's why I did it...

[BIG WOOD]

I was rushing to pick up these rugs from this lady's house on an early Monday morning so they could be cleaned. I had a slammed week of work this week, and I told her that I'll clean them and deliver them back to her in about a week... So I rolled them up, threw them in the back of the truck, and took off. My week was non stop

So a couple days ago, when I had time to inspect them, I discovered three things:
1. They were cheap ass, synthetic rugs.
2. They were over 75% drenched in ankle biting piss.
3. After wasting my time on trying to do just HWE, I had to give them a rug bath.

I learned a valuable lesson after doing a rug bath until 9:30 last night (Friday) ...
Do the inspection BEFORE you leave the customer's home, LOL. If I wasn't in such a hurry, I would've found out that these rugs need a bath, and the cost to do that exceeded the value of the rugs, in which case I would've told her to just buy some new rugs. But since I never explained to her the process needed to clean the rugs, I'm gonna have to shoot myself in the foot on this one, and just charge her for a normal cleaning. My conscience won't allow me to charge her over $300 for just $250rugs

 

[Mikey P]

What comes around...

 

[BIG WOOD]

What comes around...

What's your prediction on what goes around?

 

[Mark Saiger]

I was rushing to pick up these rugs from this lady's house on an early Monday morning so they could be cleaned. I had a slammed week of work this week, and I told her that I'll clean them and deliver them back to her in about a week... So I rolled them up, threw them in the back of the truck, and took off. My week was non stop

So a couple days ago, when I had time to inspect them, I discovered three things:
1. They were cheap ass, synthetic rugs.
2. They were over 75% drenched in ankle biting piss.
3. After wasting my time on trying to do just HWE, I had to give them a rug bath.

I learned a valuable lesson after doing a rug bath until 9:30 last night (Friday) ...
Do the inspection BEFORE you leave the customer's home, LOL. If I wasn't in such a hurry, I would've found out that these rugs need a bath, and the cost to do that exceeded the value of the rugs, in which case I would've told her to just buy some new rugs. But since I never explained to her the process needed to clean the rugs, I'm gonna have to shoot myself in the foot on this one, and just charge her for a normal cleaning. My conscience won't allow me to charge her over $300 for just $250rugs

Been there....

Have had to chalk a couple of times up to "Educational moments"

and I must be a slow learner....LOL...because it seems to happen on occasion in other situations too.....

 

[Papa John]

be thankful that the financial risk of cleaning those rugs is less then If they were wool and actually easier to clean them.

 

[Lee Stockwell]

Car wash.

 

[Old Coastie]

Matt, you'll never be poorer for doing the right thing.

 

[Cleanworks]

Always let the customer decide if it is worth it to clean. I have had many customers pay over replacment cost because they like those particular rugs. Doesn't make sense to me, but it does to them.

 

[rick imby]

To Err once is normal for Humans,
To Err twice is also...

 

[Desk Jockey]

I am never right.

So that means eventually I'm start making the right decisions. SWEET!