Re: If you were starting your biz and know what you know now
I would have started with a top flite website from the get go instead of waiting 5 years. I would have had Full Circle- or at least an answering service, FC wasn't around back then, answer my phones instead of missing calls. I would have stayed out of the yellow pages. I would have never bought any Hruby products. For that matter, there's other equipment I wouldn't have bought either. He!!, a non carpet cleaning friend, who's got an extremely successful business, just reamed me for looking into more equipment. He had it right in that ya need to spend your $$ on marketing. Get what ya need so ya can work, & then get more efficient equipment as you can afford it & actually need it. No sense having a $20,000 TM if you're doing a job a day. Migth as well use a porty for that.
I would have tried to find a local cleaner-like an hour away, not one in my city- who'd let me work w/ him for a week or so. I agree w/ you on being organized. I used to write appointments on the back of envelopes & such. Then be looking for it when I wanted to put that info on an invoice.