hogjowl
Idiot™
Had a really old, grumpy, regular customer make an appointment for us to clean her carpets today. Both her and her husband remind me of those two old farmers in that classic painting where they’re holding a pitchfork. They act like two JW’s that just saw you throw their gospel track in the garbage can.
I scheduled Brady to do their cleaning because he’s young and needs the seasoning customers like this give you. (Plus, they like him better than me.) So, having successfully dodged a cranky customer, I was feeling good about today. I had a new customer call me yesterday. She sounded really sweet, old, and lonely over the phone. She only had one room of carpet and could I send someone over as soon as possible? I decided I could handle a one room job, so I scheduled her for this morning too.
She really was a sweet old lady. I enjoyed meeting her, but her one room job turned out to be a LR/DR of white carpet with black traffic lanes and filtration soil from hell! She also wanted every piece of furniture moved! It took me two hours to clean that place and when I was done all she said was “it looks better.”
At least she smiled when she said it.
I scheduled Brady to do their cleaning because he’s young and needs the seasoning customers like this give you. (Plus, they like him better than me.) So, having successfully dodged a cranky customer, I was feeling good about today. I had a new customer call me yesterday. She sounded really sweet, old, and lonely over the phone. She only had one room of carpet and could I send someone over as soon as possible? I decided I could handle a one room job, so I scheduled her for this morning too.
She really was a sweet old lady. I enjoyed meeting her, but her one room job turned out to be a LR/DR of white carpet with black traffic lanes and filtration soil from hell! She also wanted every piece of furniture moved! It took me two hours to clean that place and when I was done all she said was “it looks better.”
At least she smiled when she said it.