Barry-QDCC
Supportive Member
I haven't heard a word but I did see some postings about it available after 9/7/16. Which was 2 weeks ago.
Is ServiceMonster 6 out?
- Thread starter Barry-QDCC
- Start date
Mikey P
Administrator
Good question..
PrimaDonna
Megatron
Beat me to it, Mikey.
PrimaDonna
Megatron
I was also under the perception the launch was happening as of The Experience based on everything that was being promoted/advertised.
hogjowl
Idiot™
See? This is why I never tell y'all anything!
jkowalski
Member
We met the goals I set out to meet going to the experience. Ready at that point in time was being able to show SM6 in its entirety, minus restoration features, the entire application at the experience, and be in our limited beta. We met that goal. I post on my timeline fairly regularly the status of ServiceMonster 6. If you're in SMUG I provide more insight there.
I also answered Tom King message about this by posting a video few weeks ago where we're at. I'll do another.
The short version is this. We created our production URL on Friday. We're going through some final back-end testing to make sure that auditing and deactivations and deletes are working the way they should. The Limited beta group should have access to the production version next week. They'll use it for a week or two, let us know anything serious, then we'll address it. After that, we move into beta with everyone in SMUG. That's about 300 companies. They'll use it for a few weeks and make sure that it's stable in scale. Then, and only then, will we be releasing it for new purchases.
So when is it ready? It's a rolling scale. It's ready for different people at different times. I want to make sure that our education information is available. I need to make sure my agents are trained and they know the depth of SM 6. I also want to make sure we never messed with business continuity again. This is not SM5. Current ServiceMonster users should be able to login to ServiceMonster 6 between the next one to eight weeks.
The cool thing is that you'll be able to run both concurrently. So you can log into 6 and do a bunch of work, feel like you're missing a process you can just jump back into 5 to do those things you need to do. If such a scenario exists. Most likely it will be people slow adoption to learn all the bits and bobs.
I also answered Tom King message about this by posting a video few weeks ago where we're at. I'll do another.
The short version is this. We created our production URL on Friday. We're going through some final back-end testing to make sure that auditing and deactivations and deletes are working the way they should. The Limited beta group should have access to the production version next week. They'll use it for a week or two, let us know anything serious, then we'll address it. After that, we move into beta with everyone in SMUG. That's about 300 companies. They'll use it for a few weeks and make sure that it's stable in scale. Then, and only then, will we be releasing it for new purchases.
So when is it ready? It's a rolling scale. It's ready for different people at different times. I want to make sure that our education information is available. I need to make sure my agents are trained and they know the depth of SM 6. I also want to make sure we never messed with business continuity again. This is not SM5. Current ServiceMonster users should be able to login to ServiceMonster 6 between the next one to eight weeks.
The cool thing is that you'll be able to run both concurrently. So you can log into 6 and do a bunch of work, feel like you're missing a process you can just jump back into 5 to do those things you need to do. If such a scenario exists. Most likely it will be people slow adoption to learn all the bits and bobs.
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@jkowalski I only rib you because I like you and I enjoy your work.
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jkowalski
Member
That's super nice! Thank you for the kind words. :-)
This stuff is hard man. I've taken the approach over the last year-and-a-half that, it's ready when it's ready. We have dates, and targets, and wish lists. But at the end of the day it's all about you guys. Your feedback can change the direction pretty quickly.
This stuff is hard man. I've taken the approach over the last year-and-a-half that, it's ready when it's ready. We have dates, and targets, and wish lists. But at the end of the day it's all about you guys. Your feedback can change the direction pretty quickly.
Wandslinger
Member
House Call Pro
Naaah bro.
jkowalski
Member
Mikey P
Administrator
can I F it up?
jkowalski
Member
We still have a lot of work to do but you can't mess up your data. If you see anything weird please let us know but there's about 250 users on it from our Facebook group already. When I say on it, I mean looking at it and playing with it, I don't know if there are very many people using it all day.
Barry-QDCC
Supportive Member
Joe, I've looked 6 and played around with it a bit. What exactly is DIFFERENT about 6 other than the LOOK of it? Functionality-wise? I haven't been able to find anything that is added value to what 5 has. Even the reports seem to be the same. I'm really interested in new, better features.
It would be great if there is someplace that lists those new better features so we can find them and play with them.
It would be great if there is someplace that lists those new better features so we can find them and play with them.
Mikey P
Administrator
Ok, but when my stubborn office manager asks "Why do you want me to use this version" what should be my answer?
For us the old aint broken. We just want a post card option for FMS and one time mail outs, single and mass
Mobile is where we need better/easier invoicing ability.
jkowalski
Member
Thanks for the question Barry! You're right, HUGE interface update (complete rewrite) but for those who know that will not effect your bottom line here are some highlights. Ultimately, if you love SM5, please continue to use it! It's not going anywhere even when it's no longer for sale.
Specifically 6 Has:
1. Opportunities and better lead management.
Opportunities allow you to manager a multi-touch sales process MUCH easier. This is great for chasing commercial work, or high value prospects.
2. Drip Campaigns.
Full automate your marketing activities to run on a set schedule. So may options and flexibility here it's unreal.
3. Better account management
More in-depth views of your clients, making it easier to get their entire story at a glance
4. Better Scheduling
Ton of function advancements from the 13 years of feed back we have, like live GEO Routing view the map view and the side card for job display, unscheduled work, and wait lists are a few very nice examples. Also employee time logs and employee GEO tracking.
5. Dashboards
Groups centralized dashboards for all of your critical KPIs which can be put on a TV, full screen, and auto play for the larger offices.
6. Notification platform
Email, Text, Facebook Messenger, Twitter, and In app
7. Technology
You guys don't care about the details, but for you it means; fast performance, better workflows, less errors, faster development cycles
8. More robust API.
V2, when released to the public, will give authorized, outside developers and webmasters complete access everything SM6 can do, because we built SM6 entirely on V2. It's called API first which I adopted years ago.
9. Accounts get Contacts and Parents
We allow for deeper relationships with more complex companies.
10. Service Items are more accessible.
Only 20+% of our client use service items but they get a big benefit from it. We wanted to make that less difficult to work with.
11. Future Development
Due to the way I created the SM6 architecture, we will be able to offer deeper feature sets (like restoration) without complicating other SM users.
Anyway, there are a few examples.
Specifically 6 Has:
1. Opportunities and better lead management.
Opportunities allow you to manager a multi-touch sales process MUCH easier. This is great for chasing commercial work, or high value prospects.
2. Drip Campaigns.
Full automate your marketing activities to run on a set schedule. So may options and flexibility here it's unreal.
3. Better account management
More in-depth views of your clients, making it easier to get their entire story at a glance
4. Better Scheduling
Ton of function advancements from the 13 years of feed back we have, like live GEO Routing view the map view and the side card for job display, unscheduled work, and wait lists are a few very nice examples. Also employee time logs and employee GEO tracking.
5. Dashboards
Groups centralized dashboards for all of your critical KPIs which can be put on a TV, full screen, and auto play for the larger offices.
6. Notification platform
Email, Text, Facebook Messenger, Twitter, and In app
7. Technology
You guys don't care about the details, but for you it means; fast performance, better workflows, less errors, faster development cycles
8. More robust API.
V2, when released to the public, will give authorized, outside developers and webmasters complete access everything SM6 can do, because we built SM6 entirely on V2. It's called API first which I adopted years ago.
9. Accounts get Contacts and Parents
We allow for deeper relationships with more complex companies.
10. Service Items are more accessible.
Only 20+% of our client use service items but they get a big benefit from it. We wanted to make that less difficult to work with.
11. Future Development
Due to the way I created the SM6 architecture, we will be able to offer deeper feature sets (like restoration) without complicating other SM users.
Anyway, there are a few examples.
