Mikey's Questions

[machinejjh]

I'd like to see everyone's responses. I'll take the first step off the cliff.


What did you do before you worked for your current company?
-Retail management

How did you find the job?
-A friend

How much training did you receive before you were on your own?
-A few days of on the job

What sort of classes/education did they proved?
-IICRC

Is your company IICRC certified?
-Yes

How many crews/truck are run out of this franchise?
-8 trucks

What type of trucks/truckmounts do you guys guys use?
-Ford E350s, ProChem Everests (mine is the only 650 tho)

Do you work alone or with a helper?
-2 man teams always

Are you the lead tech or hose puller?
-Lead tech

Do you offer other methods other than Hot Water Extraction?
-Not really, unless you count encap

Any idea what the owner spends on advertising each month?
-Nope

How are you paid, hourly, commission or both?
-Commission

How are you compensated if you up-sell fabric protector, upholstery cleaning or other same day services?
-Bonuses based on weekly sales

What do you find easiest to "up-sell"?
-To males, Teflon. To females, deodorizer.

What measures do you take to get the carpet as dry as possible?
-Air Paths, Air Movers and taking time to properly dry stroke.

Are you allowed to use reducers and oxyfiers to removed tough stains? What about using steam/heat to accelerate the processes?
- Yes and Yes

5 or 6 days a week?
-6. 5 is for schoolkids.

What is your favorite part of the job?
-The satisfaction of visible change. (clean vs not clean)

Least favorite?
-PEOPLE WHO DON'T SHOVEL DRIVEWAYS

Where do you see yourself in 5 years?
-Off the road, in a management capacity

Would you ever consider keeping track off your bosse's client list for future use?
-Nope

How do you charge for wall to wall carpet?
- Depends on the size.

How often do you offer discounts?
-Often enough to keep it fresh and still make good profit.

What type/brand of wand do they supply you with?
-ProChem. Mine currently is a 6 jet Titanium

Any idea what flow it puts out?

What do they provide for you to pre scrub the carpet with?
-ProChem products (TLC, Olefin Pre, etc.)

Do you clean wool rugs in the home?
-Sure do.

Can you identify potential bleeders, shrinkers or other problematic rugs?
-Yep.

What about upholstery? How proficient are you at cleaning fine fabrics? Any training? Do you offer dry cleaning of uph?
-Certified UPH. No dry cleaning.

Who is in charge of washing your work truck and doing the maintenance? Do you feel things are taken care of properly?
-Each Lead Technician washes their own truck daily. Maintenance is done by company man.

Is your boss or manager aware of your participation here?
-*shrug* Dunno.

 

[Mikey P]

excellent.


I hope a lot of the newer members here do the same.

 

[Jay_wat]

What did you do before you worked for your current company? plumber for 7 years,,before that had worked for my dad 13 years, carpet,rugs,fire/smoke/water damage restoration.

How did you find the job? dad and mom retired,,and so was the right time for me to get back into this industry,,so started up Jay's Clean Care

How much training did you receive before you were on your own? basically grew up in the business,,around age 8,,remember going to do jobs with dad.

What sort of classes/education did they proved? all/any IICRC, CCINW

Is your company IICRC certified? nope

How many crews/truck are run out of this franchise? owner operated

What type of trucks/truckmounts do you guys guys use? JEM

Do you work alone or with a helper? Alone mostly,, wife or daughter has helped on some

Are you the lead tech or hose puller? Both

Do you offer other methods other than Hot Water Extraction? Yes

How are you paid, hourly, commission or both? I GET PAID!??? :shock:

How are you compensated if you up-sell fabric protector, upholstery cleaning or other same day services? i get cookies from the wife

What measures do you take to get the carpet as dry as possible? keep the filters cleared,,DUH,, 1 dry pass for every 1 wet pass. GreenGlides are used

Are you allowed to use reducers and oxyfiers to removed tough stains? What about using steam/heat to accelerate the processes? yes

5 or 6 days a week? 5 days,,,will work 1 job in the moring on the 6th day if need be

What is your favorite part of the job? customers who call back for your services

Least favorite? set up/take down,,, Lol

Where do you see yourself in 5 years? Working,,with a helper

Would you ever consider keeping track off your bosse's client list for future use? (send me a PM for helpful tips on how not to get caught) N/A

How do you charge for wall to wall carpet? by the sq. ft

What type/brand of wand do they supply you with? Green Horn

What do they provide for you to pre scrub the carpet with? have a 175, a Sebo Duo, and the old carpet rake!

Do you clean wool rugs in the home? No,, in Plant

Can you identify potential bleeders, shrinkers or other problematic rugs? yes

What about upholstery? How proficient are you at cleaning fine fabrics? Any training? Do you offer dry cleaning of uph? yes to all

Who is in charge of washing your work truck and doing the maintenance? Do you feel things are taken care of properly? i am and yes

Is your boss or manager aware of your participation here? id like to think so!

 

[ACE]

How many "Whole House Specials" can you bang out in a day and how much can you upsell?

 

[Bucey]

What did you do before you worked for your current company?
Golf course superintendent

How did you find the job?
-Lost mine

How much training did you receive before you were on your own?
-None, needed money so I learned from these nuts one the board!

What sort of classes/education did they proved?
-I took two IICRC courses in the first three month. WRT and CCT

Is your company IICRC certified?
-Yes

How many crews/truck are run out of this franchise?
-Not a franchise, one truck

What type of trucks/truckmounts do you guys guys ?
-Hydo boxxer 421

Do you work alone or with a helper?
-Helper, and she is hot!

Are you the lead tech or hose puller?
-Lead

Do you offer other methods other than Hot Water Extraction?
-Yes

Any idea what the owner spends on advertising each month?
-Yes

How are you paid, hourly, commission or both?
-Salary

How are you compensated if you up-sell fabric protector, upholstery cleaning or other same day ?
-No

What do you find easiest to "up-sell"?
-Carpet repair

What measures do you take to get the carpet as dry as possible?
-Dry passes

Are you allowed to use reducers and oxyfiers to removed tough stains? What about using steam/heat to accelerate the processes?
- Yes and yes

5 or 6 days a week?
-Try to keep it to 5 but will work for commercial on week end

What is your favorite part of the job?
-Knowing that I have helped someone that appriaciates our service

Least favorite?
-Cleaning stairs !gotcha!

Where do you see yourself in 5 years?
-Multi truck company with my responsibilities more in specialties. Ie carpet inspector, mgr, odor decon

Would you ever consider keeping track off your bosse's client list for future use?
-Yes I do that now. They are mine :mrgreen:

How do you charge for wall to wall carpet?
- Sq ft

How often do you offer discounts?
-Seldom

What type/brand of wand do they supply you with?
-Westpak 14" four jet 6 flow

Any idea what flow it puts out?

-Answered above

Do you clean wool rugs in the home?
-No

Can you identify potential bleeders, shrinkers or other problematic rugs?
-Yes. But try to stay away from rugs at this point

What about upholstery? How proficient are you at cleaning fine fabrics? Any training? Do you offer dry cleaning of uph?
- No need some more education and training in this area. But will clean most uph.

Who is in charge of washing your work truck and doing the maintenance? Do you feel things are taken care of properly?
-Me, yes for the most part I could improve in some areas but I keep good track of GM

Is your boss or manager aware of your participation here?
-Yes

 

[Chris A]

I met Bob Goodrich (owner of steam action) some years ago at his supply place (he's also a prochem disty) and he seemed like a heck of a nice guy. Probably a good boss to have.

 

[rwcarpet]

How many "Whole House Specials" can you bang out in a day and how much can you upsell?

I know the guy in this ad......very successful multi-truck operations, plus he is a PC distributor. A large % of repeat custys. I know he gives SS down the street a run for their money....if not better. I'm quite sure each of his crews offer upsells....just part of the business. He went from a cleaning tech from another big company to owner of this multi-truck business.....all IICRC certified. I'd like to have his income, but not the headaches of running a multi-truck business.

I could go and work for him, but I'd have to give up my business.....and sign a no-compete.

 

[machinejjh]

How many "Whole House Specials" can you bang out in a day and how much can you upsell?

With a good assistant, I could do them all day long. With a Everest 650, I can always dual wand to recoup time, if needed. My truck alone did $125,000 last year.

Upselling is easy when my assistant can do uph/teflon/deo while I clean rooms. I also do restretches/repairs while my assistant cleans. It's all about teamwork, baby.

And yes, Bob is a good boss.