Mohawk Carpets Disallowing Claims??

[rwcarpet]

Talked to a customer yesterday that had bought Smart Strand carpet. She says Mohawk will void any claims if you use a Dyson vacuum. Any carpet inspectors out there confirm this? I'm trying to find the actual wording in the warrantee that says this. They say it's too powerful and can burn the fibers quickly if vac is held in one spot too long. Cheapee vacs seem to be the only thing that won't damage the carpet. (Dirt Devil, etc....)

 

[Jack May]

We have a specific Australasian warranty and there's nothing of that in there, at least not that I have seen.

They have even re worded the cleaning criteria to a recommendation from a necessity.

I think Shaw adopted the anti Dyson attitude first didn't they?

John

 

[Clean Response]

Any vac will damage the carpet if it sit there spinning.

 

[ruff]

I think it has more to do with how aggressive the brush is and not much with the motor's strength.

That's why they love lint movers like Oreck.

 

[Dolly Llama]

I think Shaw adopted the anti Dyson attitude first didn't they?

John

I forget the Ole Codger's name ..Carry" something or other" I think he is first name was Carry
i pretty sure he was/is involved with Shaw .
i recall him saying something to the effect that the Dyson Animal put 5 years of wear on a cut pile in a matter of days

I think it has more to do with how aggressive the brush is and not much with the motor's strength.

that's my understanding too, Ofer


..L.TA.

 

[jcooper]

I think it has more to do with how aggressive the brush is and not much with the motor's strength.

If you feel the brush roll on a dyson "animal" the brushes/bristles are way too hard. It basically rips the top of fibers/fiber distortion.

 

[Lee Stockwell]

Cary Mitchell?

Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

 

[GCCLee]

Well, thats what we get for letting China produce everything. Shitty Quality!

 

[ruff]

Look somewhere else pilgrim.
They produce according to brand/owner specifications.

 

[steve_64]

could you run it on concrete to break the brush in like on a pile lfter?

 

[Mikey P]

no joke, the first time I bent over to feel Sir Dyson's bristles, I poked my finger to the point of bleeding.

 

[Jim Martin]

could you run it on concrete to break the brush in like on a pile lfter?

the pile lifter can remove a 1/4 inch of concrete if you can hold the thing still long enough...that thing is heavey and the brush it stiffer then the dyson......

only the purple ( or what ever color they have changed it to ) has the really stiff brush for removing animal hair....

so are they talking daily or every few day use...or are they saying in General..on average...how often is your vacuum hitting your clients floors...once every 6 months...or once a year....

 

[Dolly Llama]

Cary Mitchell?

yea, i think that's it, Lee
met him at one of Pembertonfests some years ago


..L.T.A.

 

[Jack May]

I had to rectify some pretty extreme fluffing on a mid quality loop pile wool carpet a while back. The damage was caused by their new Miele pet vacuum with an aggressive brush.

Vacuum retail store refunded them and 'settled' with the carpet manufacturer.

John

 

[Larry Cobb]

CRI stated that Dyson DID NOT pass the vacuum testing . . .

because it put excessive distortion on the carpet fiber.

CRI member mills recommend vacuums that pass the SOA testing.

Larry

 

[Dale]

Hi guys:

To my knowlege there is nothing in print and each mill is handeling it as they see fit. Can Larry tell us where the above is in print? But if as an Inspector I go out and find that ANY vacuum is being used (on a fuzzing/bearding/shedding etc. complaint) that is not SOA cerfied- they want to know about in the report. I can tell you privatley what I was told they do. I can also tell you privatley what Professional testing lab told me about the Dyson.

SIncerely,
Dale
www.flooringinspector.com

 

[ruff]

I can tell you privatley what I was told they do. I can also tell you privatley what Professional testing lab told me about the Dyson.
SIncerely,
Dale

Privacy is way over rated Dale.
How can we keep that privacy, yet increase our level of professional knowledge?

 

[steve_64]

the pile lifter can remove a 1/4 inch of concrete if you can hold the thing still long enough...that thing is heavey and the brush it stiffer then the dyson......

only the purple ( or what ever color they have changed it to ) has the really stiff brush for removing animal hair....

so are they talking daily or every few day use...or are they saying in General..on average...how often is your vacuum hitting your clients floors...once every 6 months...or once a year....

i use my pile lifter a lot for pet hair removal. i screwed up an apartment carpet when i first got it, before i broke it in on concrete but now it works great.

 

[Dale]

Hi guys:

Not to appear to be curt-but fulltime Inspectors spend $1000’s every year to keep up with the industry. Then all we have to do is not be confidential 1 time (our #1 asset)) and we are no longer used by Manufactures. I may share a helpful thought but, I am only interested in keeping my business.

Here’s something to consider. if we buy or recommending a vacuum: If CRI’s SOA program has not approved one, why leave ourselves open to a possible voided warranty claim? I have a fuzzing complaint report that I’m holding right now to see if the Manufactures Technical dept wants me to do further testing on-or to ship them a sample. Bottom- line, I don’t now how they will handle it, but if it’s my carpet-I don’t want to give anybody a way of saying I voided a warranty.
<o </o
Sincerely,
Dale<o></o
www.flooringinspector.com

 

[Desk Jockey]

We actually do just the opposite, we spend thousands on training every year on multiple individuals only to disseminate that information to others at no charge. Differences in the services offered.

 

[ruff]

That's understood Dale.

Though the common belief amongst us, the sweaty masses here, is that the warranties are a joke.

And please, feel free to share that with the mills and manufacturers .

 

[Desk Jockey]

Sweaty?

 

[ruff]

Yes R.
Carpet cleaning, in case you were wondering from your well airconditioned ivy tower and after you enjoyed-

is pretty much like this:

 

[Harry Myers]

Many mills send literature saying Do not use Dyson on there materials. The brush is to stiff and the problem is no height setting. It is for floor or carpet. But you can put it on floor because the suction is strong. Also Oreck same thing.

 

[GeeeAus]

I'm using Kirby at the moment. The machine is a CRI gold unit so that's a good sign. No blooming issues yet.

Grant

 

[Able 1]

The absolute garbage carpet they are making today is no fault of ANY vacuum, though they like to blame it on one or two just to get out of it.. OR the last one I heard is that "You need a guy that runs portables, because the heat and suction of a truck mount will ruin the carpet".. LOL I could run a belt sander over 30 year old nylon and it would look great, a little shorter, but still great!