well this wasn't broke but rather messed up I guess, the last place I worked for the owner was totally detached from the operations of the business and still ran it like you would an early 80's restoration company, meaning very little drying equipment and TAKING out the carpets from the house and drying them back at the shop, they had a huge drying room with the best pulley and winch powered drying racks that I think have ever been built. they had like 40 cabled bars with tack strips on them that could lift carpets 25 ft in the air. anyways I bitched to everyone about why are we taking carpets out instead of setting equipment and letting the machines do the work and charging thousands of $$$$$$$ in equipment rental. anyways they have since changed their ways after I left and its taken the company from the brink financially to a money powerhouse, if you know the area I live in you can probably guess who I am talking about. its a sore spot for me because I WAS the one lugging these heavy carpets.
anyways rant over, me an another guy were taking in this huge piece of living room carpet down a set of stairs into a basement. it was very heavy and awkward. the customer had grass cloth wall paper going down the stairs that matched the entire basement. unbeknown to us at the time we scuffed this grass cloth pretty bad, this customer complained that we ruined the grass cloth, and it was a 10k repair bill to fix it since it all matched. I still don't know how they handled it.
