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Joining the Emergency Response Team is a serious commitment, to this company. Chavez Restoration is built around providing 24-Hour Emergency Response to those in need. By joining the Emergency Team you are taking a step forward in your employment with us.
You will need to stay in the service area when “On Call”, or arrange to have some one cover for you, if you need to be off for some reason.
It is your responsibility to inform your Crew Leader of any schedule changes that should arise.
When texted for a loss, you will need to call the Lead Tech right back and arrive at the shop within 30-minutes from the time called. Our goal is to arrive at the job site within an hour.
Failure to respond to an “On Call” will result in losing an “On Call Bonus” a second offense would result in removal from the “On Call Team, and possible termination.
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We have a rotation, a lead and an assistant take a week of "On Call" duty as does a supervisor on call who answers the phone.Friday night to next Friday morning guys serve once every 4th or 5th week.
In recent years we've added a couple of the Lead's to taking the calls, taking Dan & I out of the loop. We compensated them for stepping up and getting trained to make that move.
