PCCN
Member
- Joined
- Mar 24, 2011
- Messages
- 236
Recently was approached by a sales rep. trying to get me to join this "My Flooring Warranty" program. Anybody tried it yet?
I was told....
The basis of the program is that you get secured with a local carpet retailer so they recommend you to ALL their customers and get their cleaning work.
However, when I actually checked I find out that...
It's a $1400 sign up fee. A $75 / month fee per retailer. It is nothing but a "spot warranty program" and nothing to do whatsoever with manufacturers warranty. (If the customer gets a spot you go out and clean it up for free in "hopes" they call you back for a regular cleaning.) This program does NOT secure the retailer for the cleaner; you must do it for yourself. The retailer is NOT contractually obligated to give you any referrals at all once you walk out their door.
Soooooo, can anyone please tell me if this info is correct or if I have been misinformed a second time? Sounds to me like the programs many cleaners already have in place where we sell our customers a full protective treatment and agree to clean any spots they may get for a year.
Just asking, and not trying to degrade this program if in fact it is different that what I was told, but from the surface cannot understand why anyone would fork over hundreds of dollars and actually get nothing from this warranty company except a few preprinted forms that mean nothing.
They are supposed to push this at Connections.
Make me understand.
I was told....
The basis of the program is that you get secured with a local carpet retailer so they recommend you to ALL their customers and get their cleaning work.
However, when I actually checked I find out that...
It's a $1400 sign up fee. A $75 / month fee per retailer. It is nothing but a "spot warranty program" and nothing to do whatsoever with manufacturers warranty. (If the customer gets a spot you go out and clean it up for free in "hopes" they call you back for a regular cleaning.) This program does NOT secure the retailer for the cleaner; you must do it for yourself. The retailer is NOT contractually obligated to give you any referrals at all once you walk out their door.
Soooooo, can anyone please tell me if this info is correct or if I have been misinformed a second time? Sounds to me like the programs many cleaners already have in place where we sell our customers a full protective treatment and agree to clean any spots they may get for a year.
Just asking, and not trying to degrade this program if in fact it is different that what I was told, but from the surface cannot understand why anyone would fork over hundreds of dollars and actually get nothing from this warranty company except a few preprinted forms that mean nothing.
They are supposed to push this at Connections.
Make me understand.
