I know NN has had his share of conflicts on this board. We all grow and learn from our errors, Well most do.
We purchased a NN TM & have been pleased with it. We wanted a simple unit. A unit that could save us money from having to take it to a repair shop. Truckmounts are supposed to be basic, right? Motor, blower, pump & heat.
NN always answers the phone, if not he does call back. Even if NN was to stop making Tm's today. All parts used are common parts & non proprietary. I like that over the big brands.
My point is that you can get quality from the homegrown garage guy. As well as assurance of customer support.
We all started somewhere, right? We grew from treating our customers right, continuous learning, re investment of better equipment, systems, and so on. Why would this same theory not be true to NN brand?
Be good.