Hi Dale,
I posted a long message, but somehow it disappeared on me.
I'm not a layer, I've never installed in the true sense of teh word and have absolutely no desire to do so.
I came from the cleaning background. I was doing flood work and got sick or waiting ages for a layer to re install for me to be able to complete the claim.
So in the late 90's I found a retiring layer, bought his stretcher and a few other bits and pieces, he showed me the basics and away I went.
My desire for doing the best I can and my perfectionist attitude got me through, but then I started seeing pulled threads, small damage etc that was both related and unrelated to the claims I was working on. So that started my course down the repair industry.
As I got proficient at it, I found more and more demand for it. Most layers that I network with HATE repairs, they'd rather grab a roll of new pliable carpet than work with old. They also have been forced to think with a 'contract' mentality, so to sit down and take your time to get it right goes strongly against their normal manner or work.
By 2006 I had found an instructor that would teach me the art of re tufting (re burling - US) and so I spent a week in Queensland Australia learning that. I was back in Australia in Melbourne in late 2007 doing a Registered Carpet Inspector course with Dr Eric Brown throught the WoolSafe group.
From 2006 I started marketing to the mills, and while it was slow at first breaking into that market, I got there, and now cover a 2-3 hour raduis of my home town for the majority of mills.
I am predominantly self taught but as I said up at the beginning, it's my desire to do the absolute best I can, combined with my perfectionist attitude that has been instrumental in getting where I have today.
Today, I rarely clean, I still have my cleaning and restoration company and have staff working for me, I manage and do a little of the after hours on call work and after hours commercial carpet cleaning to keep me in touch with the business/industry. I split my time between mill work and repairs. The repair work comes from the retailers, property managers and insurers.
I'm fortunate to have found a job that aligns with my passion. I LOVE my work, I find I can do a long day and not come home exhausted or frustrated. I find the clients treat you differently too. There's a whole different level of respect. I don't present myself, nor charge like a carpet layer though. I don't drive a van, I drive a toyota Prado, I have a quality image and dress accordingly. Dress pants and shirt most days. and I charge possibly 1.5-2 times what the layers locally charge.
John