Pets & odor removal...$$$$$$$$$$$$$$$
- Thread starter dekare
- Start date
Larry Cobb
Member
D.;
It is an important part of carpet cleaning service.
An experienced pet odor removal specialist will use:
1. UV light to determine and show the extent of the problem.
2. An oxidizer with actual enzyme to soak the actual deposits.
Dynachem Odor Attack Link
3. A spotting claw to extract the carpet and pad.
http://www.cobbcarpet.com/petremp.html
Charges will vary, but ~ $100 per hour would be a good starting point.
Larry
It is an important part of carpet cleaning service.
An experienced pet odor removal specialist will use:
1. UV light to determine and show the extent of the problem.
2. An oxidizer with actual enzyme to soak the actual deposits.
Dynachem Odor Attack Link
3. A spotting claw to extract the carpet and pad.
http://www.cobbcarpet.com/petremp.html
Charges will vary, but ~ $100 per hour would be a good starting point.
Larry
Goomer
Member
In treating the pad by saturating and clawing areas, some guys base their charges by how many gallons of treatment solution are used.
NobleCarpetCleaners
Member
- Joined
- May 16, 2010
- Messages
- 1,191
- Name
- Noble Carpet Cleaners
Urine is by far the greyest area in our industry especially with residential carpet cleaning. The biggest challenge is the customer and their lack of understanding of how stupid(and yet serious) the problem is to begin with. You will find that the vast majority of these requests are from folks who simple missmanage their pets, continually. Few jobs are from the rare accident.
You will find more bull.... advise on this then any other. If you find that you went out and bid these jobs and mixed up OSR and threw down your claw and everthing came out including the stain, the customer was happy and you needed a wheel barrow to get the money in the back, I will eat a soiled pair of my chonies.
Removing urine deposits old or new from installed carpet is insane. You'll have to find your own level of expertise that includes (often) advising the customer to remove and replace the damaged carpet. Going down the path of cleaning requires shop time, your time and your time isn't free. I found that understanding the chemistry of old urine was helpful, but not the endall of being able to remove it from installed carpet.
I have found that no one is this industry who makes and sells chems and tools geared towards urine removal does it for a living. I've dug deep and the field expertise is a joke. You will be the expert and find what's most effective,and real value is informing your customer to stop letting the pet piss on the carpet, replace the section that's damaged and move on. The better you get at removal, the more they take advantage of your service that you can remove it. I remove a lot of pee, I make a profit and I hate it with a passion. It's insane and can't stand to hear distributors say mix this, claw it out and cash your check. It's a rat race my friend and there's no sweet money in pee.
Pee contam is found in the most variable levels imaginable. This factor is the really big question mark ???. You smell it, it stinks. You black out the room and shine some UV. Some stinky spots illum and other spots illum and don't smell. Been there, to many times. All the while your meter is running whether you accept it or not.
Because you've learned the hard way how to price your time on how much $$ you gave away in the past you'll figure out how to price your time and recover the cost of your chems (or profit with them), you'll end up selling your service because your customer can see your confidence. Be carefull what you wish for.
Even after you start using the BIG CLAW and know your acid rinses from your oxidizers you still end up with many jobs of color damaged fibers and sub levels of urine salts (pad and concrete) that never get removed. Sorry for hurting any feelings of distributors and manufactures who dabble in urine products but your advise is cheap and shows out in the field.
I make a profit 90% (maybe more) of the time on urine removal. You have to jump in with both feet and begin doing it alot and find your level of competence. Until you find your own ability to get these jobs as clean as they can be you won't be able to fine tune your bids. And you better have a sence of humor because short of replacing that section of carpet you will still be dissappointed at stubborn areas that just don't come clean with surface chems and sub extraction.
You will find more bull.... advise on this then any other. If you find that you went out and bid these jobs and mixed up OSR and threw down your claw and everthing came out including the stain, the customer was happy and you needed a wheel barrow to get the money in the back, I will eat a soiled pair of my chonies.
Removing urine deposits old or new from installed carpet is insane. You'll have to find your own level of expertise that includes (often) advising the customer to remove and replace the damaged carpet. Going down the path of cleaning requires shop time, your time and your time isn't free. I found that understanding the chemistry of old urine was helpful, but not the endall of being able to remove it from installed carpet.
I have found that no one is this industry who makes and sells chems and tools geared towards urine removal does it for a living. I've dug deep and the field expertise is a joke. You will be the expert and find what's most effective,and real value is informing your customer to stop letting the pet piss on the carpet, replace the section that's damaged and move on. The better you get at removal, the more they take advantage of your service that you can remove it. I remove a lot of pee, I make a profit and I hate it with a passion. It's insane and can't stand to hear distributors say mix this, claw it out and cash your check. It's a rat race my friend and there's no sweet money in pee.
Pee contam is found in the most variable levels imaginable. This factor is the really big question mark ???. You smell it, it stinks. You black out the room and shine some UV. Some stinky spots illum and other spots illum and don't smell. Been there, to many times. All the while your meter is running whether you accept it or not.
Because you've learned the hard way how to price your time on how much $$ you gave away in the past you'll figure out how to price your time and recover the cost of your chems (or profit with them), you'll end up selling your service because your customer can see your confidence. Be carefull what you wish for.
Even after you start using the BIG CLAW and know your acid rinses from your oxidizers you still end up with many jobs of color damaged fibers and sub levels of urine salts (pad and concrete) that never get removed. Sorry for hurting any feelings of distributors and manufactures who dabble in urine products but your advise is cheap and shows out in the field.
I make a profit 90% (maybe more) of the time on urine removal. You have to jump in with both feet and begin doing it alot and find your level of competence. Until you find your own ability to get these jobs as clean as they can be you won't be able to fine tune your bids. And you better have a sence of humor because short of replacing that section of carpet you will still be dissappointed at stubborn areas that just don't come clean with surface chems and sub extraction.
Larry Cobb
Member
I agree, urine jobs are extremely difficult.NobleCarpetCleaners said:
I have done enough to verify that . . .
large amounts of urine deposits are removed by the claw &
remaining odor is improved greatly (only with oxidizer + enzyme powders).
It is a service demanded of carpet cleaners.
Larry
Goomer
Member
NobleCarpetCleaners said:
You are correct regarding what is the best way to treat urine problems.
But unfortunately, this idealistic approach will not fly everywhere.
In major cities, when dealing with masses of RENTERS who don't give a fook about the pad, don't want to pay for replacement, don't want to disrupt their busy lives for a large project, and clearly want, and are only willing to pay for an improvement, you can either walk.........or you can give them what they want and cash the check.
Don't get me wrong, but the first thing I do is explain pad replacement, but the number of "clientèle" that have agreed to it, over a treatment such as OSR has been ZERO, and that is the reality of dealing with mostly renters in a large city.
I can see the pad replacement conversion rate being acceptable in an area of owner occupied homes, but I would have a better chance trying to sell matches in hell, than trying to get the majority of people around here to replace pads.
That's just the stark reality of it, and faced with that reality, sucking the pad has given me great results, satisfied customers, and has made me a nice amount of coin.
No sleep lost here.
ACE
Member
A local competitor is putting up signs at busy intersections claiming Guaranteed Pet odor removal.
He is obviously new to the business and will eat that guarantee.
I know because I was making the same claim a few years ago.
If you want to clean residential or rental carpet you better learn how to deal with pet odor. I have found that it is key to success is setting reasonable expectations. Never let the customer hold you responsible for a pet using the carpet for a toilet. I now describe the service as “Pet Odor Mitigation” not "Pet Odor Removal”. I rarely take heroic measure like pad replacement because to price the service profitably, It would need to be close to replacement cost.
He is obviously new to the business and will eat that guarantee.
I know because I was making the same claim a few years ago.
If you want to clean residential or rental carpet you better learn how to deal with pet odor. I have found that it is key to success is setting reasonable expectations. Never let the customer hold you responsible for a pet using the carpet for a toilet. I now describe the service as “Pet Odor Mitigation” not "Pet Odor Removal”. I rarely take heroic measure like pad replacement because to price the service profitably, It would need to be close to replacement cost.
GeneMiller
Member
WE HAVE PeT PEE PEE here and they guarantee all of the above. THE FUNNY Thing i there receipt says no guarantee at all. they have 3 or 4 vans and have been going like gang busters for years now. They must be doing something right.
gene
gene
harryhides
Member
Some peeps really believe that their precious pets pee don't stink.
A case as they say, of Anosmia aka loss of function of the human olfactory system.
Here are some surprising sensory facts about a sense of scents.
An estimated 1 in 20 Americans have a compromised sense of smell. Yet unlike loss of hearing or sight, loss of smell has been very under-reported and under-researched.
· All flavors come from smell. Without a sense of smell you can’t taste the difference between an apple and a a potato or a glass of red wine and a cup of cold coffee.
A woman’s attraction to a man depends more on how he smells to her than on any other particular physical characteristic.
· Smells can alter and influence our moods and our behaviors.
· You can not smell while you are asleep. You don’t smell the coffee and wake up; rather you wake up and then smell the coffee.
· Smell cells are renewed every 28 days, so every month you ostensibly get a new nose.
· Nearly all smells have a feel to them, such as a cooling feel with menthol or a burning feel with ammonia.
· Our sense of smell is very suggestible. If told there is an odor in the room, you will likely then smell something that actually isn’t there at all. This is not true with any of the other senses. If someone said “Do you see the cat in the chair?” and there wasn’t really a cat…forget it!
· Our sense of smell is more connected to emotion than any other sense.
· Our sense of smell is the first to develop of all our senses. Even before we are born, our sense of smell is fully developed and functioning.
· You can create smell illusions with words. By calling a scent a certain name it will be perceived to be that name. Yet apply a different name to the same scent and the scent will almost magically turn into a new smell.
· Certain drugs, like amphetamines, can give you smell superpowers.
· Our sense of smell gets bored easily. When entering a bakery or florist you are very aware of the aroma but chances are that before you’ve reached the counter with your purchase you will no longer be able to smell the wonderful aromas around you.
· Cigarette smoking impairs a person’s sense of smell.
· Women have a keener nose than men on average.
· Everyone can improve their sense of smell with a little practice and attention.
A case as they say, of Anosmia aka loss of function of the human olfactory system.
Here are some surprising sensory facts about a sense of scents.
An estimated 1 in 20 Americans have a compromised sense of smell. Yet unlike loss of hearing or sight, loss of smell has been very under-reported and under-researched.
· All flavors come from smell. Without a sense of smell you can’t taste the difference between an apple and a a potato or a glass of red wine and a cup of cold coffee.
A woman’s attraction to a man depends more on how he smells to her than on any other particular physical characteristic.
· Smells can alter and influence our moods and our behaviors.
· You can not smell while you are asleep. You don’t smell the coffee and wake up; rather you wake up and then smell the coffee.
· Smell cells are renewed every 28 days, so every month you ostensibly get a new nose.
· Nearly all smells have a feel to them, such as a cooling feel with menthol or a burning feel with ammonia.
· Our sense of smell is very suggestible. If told there is an odor in the room, you will likely then smell something that actually isn’t there at all. This is not true with any of the other senses. If someone said “Do you see the cat in the chair?” and there wasn’t really a cat…forget it!
· Our sense of smell is more connected to emotion than any other sense.
· Our sense of smell is the first to develop of all our senses. Even before we are born, our sense of smell is fully developed and functioning.
· You can create smell illusions with words. By calling a scent a certain name it will be perceived to be that name. Yet apply a different name to the same scent and the scent will almost magically turn into a new smell.
· Certain drugs, like amphetamines, can give you smell superpowers.
· Our sense of smell gets bored easily. When entering a bakery or florist you are very aware of the aroma but chances are that before you’ve reached the counter with your purchase you will no longer be able to smell the wonderful aromas around you.
· Cigarette smoking impairs a person’s sense of smell.
· Women have a keener nose than men on average.
· Everyone can improve their sense of smell with a little practice and attention.
S
sam miller
Guest
Depends on how bad it is I always chearge more starting at $10.00 per room for surface sanitizing
which usually revolves around enz all and kill odor plus.
which is a good combo for light urine treatment, small dogs a few accicidents.
Bigger problems usually OSR and Odorcide and a claw
and exteme cases pad replacement or just recommend carpet replacment.
Yhe question isnt perfectionits lower levels of odor thats acceptable to the client if some really bad cases.
trying to make it more livable. And really when theres pets involved and they're not leaving all You can do is provide relief.
From the bad Doggy or cats. I have a few where the humans are incontanant just be a pro and do your best!
Make they're living space more livable.
which usually revolves around enz all and kill odor plus.
which is a good combo for light urine treatment, small dogs a few accicidents.
Bigger problems usually OSR and Odorcide and a claw
and exteme cases pad replacement or just recommend carpet replacment.
Yhe question isnt perfectionits lower levels of odor thats acceptable to the client if some really bad cases.
trying to make it more livable. And really when theres pets involved and they're not leaving all You can do is provide relief.
From the bad Doggy or cats. I have a few where the humans are incontanant just be a pro and do your best!
Make they're living space more livable.
juniorc82
Supportive Member
I have had good luck on piss saturated rentals using an acid urine pre spray and extraction with soft water and 360 i. seems like the rotary flushes out the piss better than the wand. but sometimes if its convinient we will replace pad and sometimes tackstrip. I think a huge part of pet odor removal is prequalifying your customer
daniel@procarpet
Member
- Joined
- Sep 7, 2008
- Messages
- 3,797
I offer free pet treatment and just include it in my fair price which is much higher than the average here.
It's better to market that you include pet treatments for average jobs free in your process. You will make more, get more referrals, and get a better rate for average jobs.
I personally would rather do three rooms at 125-175 and include some microban QCG in the process than start lower and upsell pet treatments.
It's better to market that you include pet treatments for average jobs free in your process. You will make more, get more referrals, and get a better rate for average jobs.
I personally would rather do three rooms at 125-175 and include some microban QCG in the process than start lower and upsell pet treatments.
idreadnought
Supportive Member
On pet odor problems I usually start off by saying what it will take to remove the pet odor completely. We beging by
Dislodge your carpet and pull it back
Then we remove your padding
Then we will seal your floor
Replace tack strip.
Remove base boards
re-install padding
Treat backing of carpet
Treat fibers of carpet.
Re-install tack strip
Re-install carpet.
At this point the customer realizes the extents of the damage and is a little overwhelmed with the procedure. I then explain that we have some other procedures that will mitigate the odor and solve the problem 50%-80%. Sub surface extraction for 80% and topical treatments for 50%. This eliminates the we still smell odor comebacks and customers have lived with a pet pissing in their house this long, nothing I do is going to change that.
I remember cleaning a carpet and sub surface extracting some areas once. So I am standing in the ladys entry way collecting a check and look behind her and the cat is pissing on the carpet I just sub surface extracted. I guess I had spent too much time in her favorite litter box location and it couldn't wait any longer.
Dislodge your carpet and pull it back
Then we remove your padding
Then we will seal your floor
Replace tack strip.
Remove base boards
re-install padding
Treat backing of carpet
Treat fibers of carpet.
Re-install tack strip
Re-install carpet.
At this point the customer realizes the extents of the damage and is a little overwhelmed with the procedure. I then explain that we have some other procedures that will mitigate the odor and solve the problem 50%-80%. Sub surface extraction for 80% and topical treatments for 50%. This eliminates the we still smell odor comebacks and customers have lived with a pet pissing in their house this long, nothing I do is going to change that.
I remember cleaning a carpet and sub surface extracting some areas once. So I am standing in the ladys entry way collecting a check and look behind her and the cat is pissing on the carpet I just sub surface extracted. I guess I had spent too much time in her favorite litter box location and it couldn't wait any longer.
Greg Cole
Member
i am suprised by the responses of based on the volume off pee. Shouldnt this be included in your base price> I mean, afterall most here feel that the volume of dirt shoulkdnt necessitate additional fees, why should the volume of urine ? sorry for typos-hard rotataor cuff surgery- having to type 1 handed
