Brian R
Member
Yes there is a difference. It is painfully obvious to me that doing quality work really means next to nothing in this industry.
NO, you don't want to do crap work....because that will bite you as well.
But if you don't have the customer service, feel good factor in your business and think that doing quality works justifies your bad customer service skills.....think again.
I've been doing this long enough to know the real world outcome of both sides of this fence.
I've had craftsmen with horrible attitudes....Craftsmen with no people skills....Craftsmen that think they are God's gift.
I've had (and am) guys with decent skills and a great attitude....decent skills that are great with people....decent skills and very friendly.
Which one do you think gets the call backs? The referalls? The happy customer at the end of the day that you made their day?
I've dealt with the best and the worst in both situations and I'm here to tell you that customer service IS #1 and image is everything.
You guys that do awesome work.....AND have great customer service skills are the ones topping the charts. Steve Cameron comes to mind....Even Ken Snows business seems to have it down. I say even becuase I don't know his quality of work compared to people skills.
You guys that do great work and think your God's gift to the customer are going nowhere fast....and could be on the right track if you just gave that customer the "I've been treated right" attitude.
Like said....I've been there.....for years I've tried it all. O/O, Employees, Subs, Leasing, Mini Franchises, referalls........It all comes down to the guys attitude, friendliness and HOW HE MAKES THE CUSTOMER FEEL
Everything else is just cleaning masturbation.
This has been a moment with Brian.
NO, you don't want to do crap work....because that will bite you as well.
But if you don't have the customer service, feel good factor in your business and think that doing quality works justifies your bad customer service skills.....think again.
I've been doing this long enough to know the real world outcome of both sides of this fence.
I've had craftsmen with horrible attitudes....Craftsmen with no people skills....Craftsmen that think they are God's gift.
I've had (and am) guys with decent skills and a great attitude....decent skills that are great with people....decent skills and very friendly.
Which one do you think gets the call backs? The referalls? The happy customer at the end of the day that you made their day?
I've dealt with the best and the worst in both situations and I'm here to tell you that customer service IS #1 and image is everything.
You guys that do awesome work.....AND have great customer service skills are the ones topping the charts. Steve Cameron comes to mind....Even Ken Snows business seems to have it down. I say even becuase I don't know his quality of work compared to people skills.
You guys that do great work and think your God's gift to the customer are going nowhere fast....and could be on the right track if you just gave that customer the "I've been treated right" attitude.
Like said....I've been there.....for years I've tried it all. O/O, Employees, Subs, Leasing, Mini Franchises, referalls........It all comes down to the guys attitude, friendliness and HOW HE MAKES THE CUSTOMER FEEL
Everything else is just cleaning masturbation.
This has been a moment with Brian.