really pissed off a guy..

[Mikey P]

last night I sent out a Facebook invite to 320 of my customers who I have emails for..

I will never use or recommend you guys again. I HATE and feel companies are desperate when they sneak my e-mail info in attempts to get my business. You guys already had my support and business and now you have made me lose trust because you have shown that you are just like any other internet telemarketer that sends e-mails and calls people looking for business, but what you are really doing is pissing the prospective customer off. I get this crap all the time. Never thought I would have my e-mail compromised by a local business that I already trusted and liked. So good job on losing my support and recommendations. Oz was cool, you should just stick to local personal advertising other than this type of e-mail annoyance which I did not give you permission to have.

Your lost customer,
Dominic

15 or so others have become friends so far

 

[Brian R]

Something tells me he is pissed off at the world and you've just been included in that.

 

[Royal Man]

Don't you ask first if they would like to receive cleaning tips, special and other information .

In can just be an opt in box on your invoice by the line with their e-mall address.

 

[truckmount girl]

I admit that I hate getting email solicitations and offers as well. It turns me off to a business. but then again, i don't like getting postcards and newsletters in the mail either....My mantra is "When I need you, I'll call you. Leave me alone until then!"

If you didn't leave me a card or magnet so I can call you next time and/or if you didn't impress me enough to remember you, then I don't have time to read your smarmy emails, postcards and newsletters. They create clutter in my life I don't need. If you are good, I will call you despite the fact you don't send me coupons 4 times a year and just maintain consistent pricing and good service.

I mean come on, how do YOU like wading through the junk mail and emails you all receive every day?! How do you feel about the wasted paper, the burden on the mail delivery system, the clutter in your inbox? Ever miss an important email because you missed it wading through all the junk? Pisses me off!

Take care,
Lisa

 

[bob vawter]

what Lisa sED!

 

[Bruce Humphrey]

I admit that I hate getting email solicitations and offers as well. It turns me off to a business. but then again, i don't like getting postcards and newsletters in the mail either....My mantra is "When I need you, I'll call you. Leave me alone until then!"

If you didn't leave me a card or magnet so I can call you next time and/or if you didn't impress me enough to remember you, then I don't have time to read your smarmy emails, postcards and newsletters. They create clutter in my life I don't need. If you are good, I will call you despite the fact you don't send me coupons 4 times a year and just maintain consistent pricing and good service.

I mean come on, how do YOU like wading through the junk mail and emails you all receive every day?! How do you feel about the wasted paper, the burden on the mail delivery system, the clutter in your inbox? Ever miss an important email because you missed it wading through all the junk? Pisses me off!

Take care,
Lisa

WOW all Mike did was send the guy a friend request on Facebook.

 

[Gary Taylor]

lisa...can I add you to my mailing list?

 

[The Great Oz]

As quick as you can, send the guy an apology. Tell him you're just a dufus and didn't see that the Facebook invite might be considered spam. Tell him you aren't going to be sending him any more e-mail messages - in fact the idea of the Facebook page was to let people stay connected without resorting to old-style junk mail or e-mail.

Give him your best Roger Rabbit p-p-p-p-lease and you'll have a long-term customer that knows you care about his opinion.

 

[Desk Jockey]

I hate email solicitation too, but this guy is over the top nutz.

He acts as if you had be sending them to him after he had complained to you to stop. He need some anger management, who gets that wound up over an email?

 

[bob vawter]

I hate email solicitation too, but this guy is over the top nutz.

He acts as if you had be sending them to him after he had complained to you to stop. He need some anger management, who gets that wound up over an email?

I.....could make you sorry you sED that

 

[Bill Soukoreff]

If owner operators need to constantly market to their established customer base they are doing something wrong. Do not listen to the marketing gurus.

 

[Mikey P]

As quick as you can, send the guy an apology. Tell him you're just a dufus and didn't see that the Facebook invite might be considered spam. Tell him you aren't going to be sending him any more e-mail messages - in fact the idea of the Facebook page was to let people stay connected without resorting to old-style junk mail or e-mail.

Give him your best Roger Rabbit p-p-p-p-lease and you'll have a long-term customer that knows you care about his opinion.

I did just that. Really bent over for the asshole...

 

[sweendogg]

Your banana dudes tell it so much better

 

[TimP]

No reason for someone to get bent out of shape for a facebook request.

If it's repeated I could understand. Or if the guy gave you his e-mail address and said don't market to me at all. Then I could understand.

All you can do is what Mikey did, that is if you still want them as a customer. Sometimes it's better to fire the client than deal with the bull that they send your way, which can lead to other problems.

 

[rhyde]

just a suggestion, put a spot in your invoice for e-mail and a box to check off to remind you to ask the custy if they would like to receive e-mails or direct mailers in the future.....

 

[Royal Man]

E-mails should be for permissive advertising.

Get permission first with an opt in on you invoice if they want more informatin, tips , specials ....

Then you won't have this problem and the e-mails have more chance of being expected and read.

 

[steamclean]

Maybe he just found out that his wife was having an affair, with the last service man that visited his home.

 

[Brian R]

Good lord. It's a fricken email. Get over it already already.

I click through a bunch of crap emails and it takes all of about 2 seconds.
Keeps the mind sharp to make quick decisions.

That's right...I said it.....our email marketing crap makes you a smarter person you dumbasses. lol

 

[Jimbo]

Sorry...but I have to disagree with Mr O'Haleck and the magnificent poohbah Mike P on this issue...

If the custy is so unhappy with you over this trivial matter...he is most likely unhappy in general...that is a custy I would be happy to lose!...Let him try some of the looser cc companies in SC...he'll come crawling back...or not...who cares!


The last 5 years when I ask for referrals...I state 'They have to be happy people'...you would be amazed at the quality of referrals that you get.- Jimbo

 

[Mike Draper]

I admit that I hate getting email solicitations and offers as well. It turns me off to a business. but then again, i don't like getting postcards and newsletters in the mail either....My mantra is "When I need you, I'll call you. Leave me alone until then!"

If you didn't leave me a card or magnet so I can call you next time and/or if you didn't impress me enough to remember you, then I don't have time to read your smarmy emails, postcards and newsletters. They create clutter in my life I don't need. If you are good, I will call you despite the fact you don't send me coupons 4 times a year and just maintain consistent pricing and good service.

I mean come on, how do YOU like wading through the junk mail and emails you all receive every day?! How do you feel about the wasted paper, the burden on the mail delivery system, the clutter in your inbox? Ever miss an important email because you missed it wading through all the junk? Pisses me off!

Take care,
Lisa

my feelings exactly.

 

[Brian R]

Sorry...but I have to disagree with Mr O'Haleck and the magnificent poohbah Mike P on this issue...

If the custy is so unhappy with you over this trivial matter...he is most likely unhappy in general...that is a custy I would be happy to lose!...Let him try some of the looser cc companies in SC...he'll come crawling back...or not...who cares!


The last 5 years when I ask for referrals...I state 'They have to be happy people'...you would be amazed at the quality of referrals that you get.- Jimbo

Well said

 

[Mikey P]

Please accept our sincere apologies.
We certainly did not aim to offend or upset you in anyway. I didn't even consider that a Facebook friend invite would create a problem for anyone.

Sorry,

Mike Pailliotet

 

[steve frasier]

I'm like Lisa but every customer is different

I usually ask if they would like a reminder card in a year, most say yes. I leave it at that.

twitter, myspace, facebook

might be better off trying to figure out what is next and invent it

 

[KevinL]

Service reminders. It could be a site with your regularly scheduled service appointments like heat and air, cc, oil changes, septic tank, propane fill, you get the idea.

 

[rhino1]

I have to say I am at the other end of the spectrum. I actually enjoy getting an e-mail offer for something of value that I happen to either need at that time or in the near future. Saves me the time of looking for it.

Any customer of mine that complained about getting sent something either thru the e-mail or thru a mailed postcard I wouldn't want as a customer anyways.

I got a mailing list of 1000 current customers, losing one jackass won't hurt much. In fact, I might delight in sending a few extra offers to him, just for kicks.

 

[Gnu]

I can relate to the guy. and what Lisa said. I linked to one business on merchant circle on the 25 and today is the 26th. and thus far have recieved 21 email offers of crap I will never in my life want or need to use. But unlike psycho guy emailing Mikey. I kept mine short and sweet. "**** OFFFFF!!!" I dont need a rebath, refurb, or 10 shower heads to wash my balls off! Just one tiny one will do blowme

 

[Mikey P]

I kept it short and sweet too..

Dear Dominic,
We're excited about our new Facebook page and want to invite you to join us there.
On our page you'll find helpful tips, videos, discounts on our cleaning services and the ability to scream for help when your beloved doggy knocks over a glass of wine late at night.
Please become our "friend" @ http://www.facebook.com/profile.php?id=7*****

Thank you for your continued patronage,

Mike Pailliotet

and no, I dont want you broke dick carpet cleaners on my FB

 

[Hoody]

Does this mean you deleted me

 

[Cameron1]

As you grow a business you are going to step on some toes. A multi trucker has a different mind set than an O/O.
Another way of looking at it......a 15 to 1 ratio is pretty darn good. I would bet a 50 that the guy would have used you again even if you did not respond.

I treat every client with respect....personally answer every complaint or suggestion.

The bottom line though ........If you ain't pissing somebody off then you ain't growing your business.


Joe on Steves computer

 

[dgargan]

Attention newbies

Don't by any means listen to the comment above by Bill. Worst advice I've ever seen on this board.

"If owner operators need to constantly market to their established customer base they are doing something wrong. Do not listen to the marketing gurus."