Shampoo is healthy....?

[rhino1]

Couple of new guys advertising as the "healthy" way to clean carpets. Pulled up beside a very new, nice & shiny van with nothing in it but a floor buffer.... Went to his website and sure enough, another scampooer advertising the evils of HWE and how healthy LMC is

I'm sending out a newsletter with an article warning about this kind of BS without seeming to attack these kind of people. I'm going to point out that they don't actually flush the dirt, dustmite, etc. from the carpet with their method, that the abrasive soils they leave in the carpet can damage the fiber,

What else can I say???

 

[Hoody]

I'm just wondering why you're going to go though the trouble of bashing a method. Rather than hit on the high points of why you offer a better experience. Focus on the positives of how YOU clean, and not on the negatives of others.

Most people don't give a rat's ass what method you use. They want you to treat their property and themselves with respect in their home. Charge them a fair price for what service you're providing.

 

[rhino1]

I'm just wondering why you're going to go though the trouble of bashing a method. Rather than hit on the high points of why you offer a better experience. Focus on the positives of how YOU clean, and not on the negatives of others.

Most people don't give a rat's ass what method you use. They want you to treat their property and themselves with respect in their home. Charge them a fair price for what service you're providing.

I don't think correcting misinformation from a competitor as "bashing" anything. A competitor is saying the method we use is unhealthy and will ruin their carpets. IF you think nobody pays attention to that, or gives a rats ass about that, I think you are mistaken.

 

[renegade_cowboy]

Start offering the same service, just use it for commercial and the random houses. I dont pay much attention to my competitors, I dont even bash them when a customer talks to me about them.

Id say just keep your end positive

 

[tmdry]

What Steven and Brent said, plus educate yourself on the other method and like Brent said start using it together. Than you'll truely understand the pros and cons of both.

 

[sweendogg]

We always explain to our customes that each method has its place and we are trained very well in everymethod available to clean carpets. We even use a few methods together to get optimal results like mentioned above. We like to use the metaphore of cooking for women and tools for men. You wouldn't use a hammer when a screwdrive is needed and you wouldn't use Mixer when you need a food processor. Every method is simply another appliance or tool we use to accomplish the end goal. And anybody that tries to argue that one method and one method alone is superior is doing themselves a great disservice as well as their customers.

 

[Hoody]

I'm not arrogant enough to even begin to think people don't listen to marketing hype. My point was much of what Sweendogg is saying. You have the control to lead the conversation where you want it go. I prefer to simply detour it to what I want to talk about, which is the service I'm going to provide them. I'm not hiding anything when I'm talking to the client, or afraid to education them on the pros and cons of each method. I let them know what I'm going to do, and let the end result(actual cleaning, and experience) speak for itself.

I learned when I was much younger in the industry that I talked too much, and OVER informed. Anyone that knows me, knows I do like to talk. So its taken a lot of work to find a happy medium, on when to just shut up. Actions speak louder than words I've come to learn is very true.

 

[rhino1]

We always explain to our customes that each method has its place and we are trained very well in everymethod available to clean carpets. We even use a few methods together to get optimal results like mentioned above. We like to use the metaphore of cooking for women and tools for men. You wouldn't use a hammer when a screwdrive is needed and you wouldn't use Mixer when you need a food processor. Every method is simply another appliance or tool we use to accomplish the end goal. And anybody that tries to argue that one method and one method alone is superior is doing themselves a great disservice as well as their customers.

I will disagree with you on this point. A truckmount HWE is always superior to any other cleaning method on any type of residential carpet cleaning with experience and the right technician. You could argue the point that shampoo will do better on berber, but I can do even better with a quick prescrub and extraction. I am curious as to when you feel shampoo is a better method than HWE?

 

[Hoody]

wool

 

[tmdry]

We always explain to our customes that each method has its place and we are trained very well in everymethod available to clean carpets. We even use a few methods together to get optimal results like mentioned above. We like to use the metaphore of cooking for women and tools for men. You wouldn't use a hammer when a screwdrive is needed and you wouldn't use Mixer when you need a food processor. Every method is simply another appliance or tool we use to accomplish the end goal. And anybody that tries to argue that one method and one method alone is superior is doing themselves a great disservice as well as their customers.

I will disagree with you on this point. A truckmount HWE is always superior to any other cleaning method on any type of residential carpet cleaning with experience and the right technician.

Listen to people that know what their talking about, go out and try new things, than come back and make your judgment. He's talking about using TOOLS, regardless of methods, but you're still arguing that one method is better than the other.

 

[daniel@procarpet]

Stanley Steemer cares enough to slam this method on their site.

http://www.stanleysteemer.com/Home/Resi ... aning.aspx

On a side note a residential carpet with lots of foot traffic that is properly vacuumed and shampooed will actually clean great and stay clean longer than some carpets that have been hwe with a portable or tm. The difference is hwe does provide a better overall clean. I have seen some carpets that I shampooed and went back several months later to do upholstery and the carpet was spotless. It is all in the operator.

The same principle with hwe is to remove the dry soil before wetting the carpet. The shampoo will loosen remaining soil and crystallize and vacuum out. Yes the process does work. I have a friend working in Lexington right now that makes great money and that is his sole method.

Instead of knocking the method, why not implement it in your cleaning arsenal and charge double what you get to hwe.

 

[Nate The Great]

If you want to convince someone that hwe is better for actually cleaning the carpets. Let them know that there carpeting and area rugs are the filters for the house that catch all the dust, dirt and or sh!t. Shampooing is best left to the commercial work that babies, kids and people in general don't roll around on the ground.

If they don't understand that concept, I wouldn't want them to be my customer. I careless about how Chemdry and others bash HWE.

 

[Brian R]

4]http://www.youtube.com/watch?v=5VQO2WYU03M4]

 

[rhino1]

wool

I would agree with you there, but I have yet to see wool in a residential in my area.

 

[rhino1]

We always explain to our customes that each method has its place and we are trained very well in everymethod available to clean carpets. We even use a few methods together to get optimal results like mentioned above. We like to use the metaphore of cooking for women and tools for men. You wouldn't use a hammer when a screwdrive is needed and you wouldn't use Mixer when you need a food processor. Every method is simply another appliance or tool we use to accomplish the end goal. And anybody that tries to argue that one method and one method alone is superior is doing themselves a great disservice as well as their customers.

I will disagree with you on this point. A truckmount HWE is always superior to any other cleaning method on any type of residential carpet cleaning with experience and the right technician.

Listen to people that know what their talking about, go out and try new things, than come back and make your judgment. He's talking about using TOOLS, regardless of methods, but you're still arguing that one method is better than the other.

I did the OP/encap thing for about a year and abandoned it for it's lack of efficiency, damage to carpets, and the fact that I felt I was doing the customer a disservice by not actually cleaning anything.

 

[sweendogg]

I will disagree with you on this point. A truckmount HWE is always superior to any other cleaning method on any type of residential carpet cleaning with experience and the right technician. You could argue the point that shampoo will do better on berber, but I can do even better with a quick prescrub and extraction. I am curious as to when you feel shampoo is a better method than HWE?

While we see wool a lot... both in plant cleaning of rugs and in house residiental broadloom carpets. We also sell and install most of the wool carpet in our area. Having said that a rotary shampooing with minimal shampoo and a good extraction, will clean broadloom wool that has a lot of soil in it often times better than a simple preconditioner and rinse. Just like we use rotary shampooing followed by immersion methods in our cleanign plant forheavily soiled rugs.

Like someone already mentioned you are trying to say one method is better than others and you take offense when someone preaches that their method is the best. Instead of trying to argue to death the difference in methods, like Hoodie and others have said,, teach your customers about cleaning and don't dwell on showing one method or another. A good cleaning professional will understand when to use different methods or when to use a combination.

While there are alot of jobs that HWE can stand alone on, there are several times when you need to rotary scrub heavy traffic areas to get the results desired. And while not very often, there are times when a post cleaning low moisture method either using bonnets or a light mist of encap product followed by a scrubbing can make traffic lanes pop. You even said that you like to to do a quick prescurb. Guess what.. you are using multiple methods to loosen the soils for removal. HWE isn't the process of precondition, agitation, dwell time and rinsing. HWE by definition is only your rinsing step: the injection of a cleaning solution under pressure and removed by wet vacuum.

And while most cleaners don't run into certain designer products, there are times when absorbant compound cleaning, or dry foam should be used instead of HWE, where mositure or over wetting could get you into some serious problems. Such as some of the cotton broadlooms with Jute backing and if not properly soured will brown out very quickly and if its not that soiled, a Host style cleaning will be alot safer and actually allow a more though cleaning than HWE would allow. Or we could talk about some of the sisal products, or cocunut husk products.. yes all of these products exist.. you may never see them to clean but if you take the additude you could clean any fiber with HWE into one of these jobs, you'll end up with a very costly replacement bill.

And that is just for residential carpet. Start talking about commercial carpet, upholstery and the exotic fibers used there, or into rug cleaning and there are times we will use every method we have atleast once a week.

Methods are tools! and when used correctly and in the right circumstance will allow a cleaner to perform their job to the best of their ability.

We always explain to our customes that each method has its place and we are trained very well in everymethod available to clean carpets. We even use a few methods together to get optimal results like mentioned above. We like to use the metaphore of cooking for women and tools for men. You wouldn't use a hammer when a screwdrive is needed and you wouldn't use Mixer when you need a food processor. Every method is simply another appliance or tool we use to accomplish the end goal. And anybody that tries to argue that one method and one method alone is superior is doing themselves a great disservice as well as their customers.

http://www.icsmag.com/Articles/Feature_ ... 0000566837

 

[DavidVB]

Why do some seem to insist that low moisture methods don't do any cleaning or remove any soil. If you like to debate, then debate which cleans better or which cleans better in certain circumstances. But to say VLM doesn't remove soil is untrue.

I visited a 30 year old, multi-million dollar, non-franchise carpet dry cleaning company a few weeks ago who has run up to 12 carpet cleaning trucks with almost 60,000 names in his customer data base. Not bad for a guy who has just been swirling dirt around.