Shaw Nylon With Built-In Protector?!

[Johnny]

Cleaned a year-old, off-white, nylon Shaw shag today. After cleaning, there remained traffic lane dinge like a three-year-old poly.

White rag sez not dirt. Formic acid sez nylon.

Customers (intellegent and honest) say Carpeteria salesman told them the fiber has protection built-in, not sprayed on. "Never allow a carpet cleaner to apply protection after cleaning. You don't need it", they were told.

Anyone ever hear of built-in protector?

Any clue why nylon would wear so quickly? (Only three people in the house and they're gone most of the day. Housekeeping is immaculate.)

Much obliged.

 

[The Great Oz]

Either the salesman got it wrong or the customer did not hear clearly.

R2X is the Shaw brand marketed as having built-in stain resistance. Shaw recommends re-application of stain protection for this and all other nylon products.
They specifically state that application of any product other than Teflon or Scotchgard will void the warranty, with an extra emphasis on banning the use of silicones.

Just like most other carpet manufacturers.

The R2X product has a 10 year stain resist warranty as long as the owner follows the cleaning guidelines. That warranty can be found on the Shaw website.

Two problems here: If the customer had a silicone applied, they're out of luck. Silicones on any 5th gen nylon wil create an impossible to remove sticky mess that will manifest as an impossible to remove traffic area. Designers often refer a silicone applicator, as they get huge kickbacks from them. No silicone, no problem, they need to contact the retailer.

Which brings up problem #2: Carpeteria is the retailer. Not known for customer service.

If you're confident you've done everything right as far as cleaning goes, leave it with the customer to contact the retailer and maybe even contact Shaw and the mill rep directly about the traffic area.

 

[leesenter]

Saw something similar the other day with a frieze from Mohawk.
First off did you groom up the pile and did the appearance improve?
Secondly was the traffic lane gray more prominent from one angle as compared to another?
Thirdly take a look at the tufts--are they fuzzing? in other words are there loose filament protruding off of the yarns?

I would bet on one of two things-
1) lack of flurochemical application which you could ascertain by applying a drop of water and a drop of oil of the carpet in an inconspicuous place and see how long it takes to penetrate the bundle.
2) very aggressive use of a vacuum like a Dyson. We are seeing more and more damage by aggressive vacuums. I am not saying it should happen, but it does.

Shags should stand up well to traffic because the brunt force of the traffic is absorbed by the side of the carpet fiber as compared to the tips of most other cut pile fibers (other than frieze). A sample of this carpet should be sent for a low cycle hexapod test by a carpet inspector.

 

[SDSinc]

Either the salesman got it wrong or the customer did not hear clearly.

R2X is the Shaw brand marketed as having built-in stain resistance. Shaw recommends re-application of stain protection for this and all other nylon products.
They specifically state that application of any product other than Teflon or Scotchgard will void the warranty, with an extra emphasis on banning the use of silicones.

Just like most other carpet manufacturers.

The R2X product has a 10 year stain resist warranty as long as the owner follows the cleaning guidelines. That warranty can be found on the Shaw website.

Two problems here: If the customer had a silicone applied, they're out of luck. Silicones on any 5th gen nylon wil create an impossible to remove sticky mess that will manifest as an impossible to remove traffic area. Designers often refer a silicone applicator, as they get huge kickbacks from them. No silicone, no problem, they need to contact the retailer.

Which brings up problem #2: Carpeteria is the retailer. Not known for customer service.

If you're confident you've done everything right as far as cleaning goes, leave it with the customer to contact the retailer and maybe even contact Shaw and the mill rep directly about the traffic area.

Which name brands have silicon?