Some one made a comment here before that rings true in most situations. Just paraphrasing, they said something like"if a customer lets their pets use their home as a toilet...". I recently had a customer who asked me to clean his wall to wall carpet. When I looked at the job, I was horrified. There were no urine stains, there were urine rooms. They had 3 little dogs that roam the house peeing and worse, everywhere. I told him that I really can't improve it much and it will smell worse when I am done. He just said do your best and the worst part was as I was cleaning, he is watching and exclaiming about how good the carpet looks. I just shook my head, collected the money and drove away in my dog piss smelling van that I will have to clean and disinfect at the shop.
