Daniel,
You see that's the problem. I refuse to do work like that and refuse to be any part of it. We have built our reputation on quality results, working our butts off, and giving a fair value of service for the dollar. There's plenty more out there, I guess you could say "lost that one" but I am waiting on a phone call to pick up a few others.
I also lost one about 30 miles away from us today (and that's ok with me too) company driving 50 miles from Louisville to this mid way point to do the job for $215. I told her I didn't blame her that I would switch also. I pick up alot of business when managers transfer or get promoted and occasionally lose a spot due to this. I just told her to let us know if we can ever be of service to them or they need someone in a pinch (don't ever burn that bridge).
I have recently did 2 different restaurants that I made over 1,200 each that I never serviced before. We did quality work and at a good value (another words I didn't try to price rape them). Guess who they will call back when they need cleaned again. It won't be ever month, maybe only 1-2 times per year, but that's ok by me to.
I have a little "secret weapon" that we use and I doubt that I will lose many of my restaurant accounts do to this. But, if we do that's ok. I guess I am getting like the majority here where I don't fret about losing a restaurant or two along the way. This type of commercial business has been pretty good to us and I hope that we can continue to do it.
It's kinda like a vending route that I had as a kid, my mentor gave me some great advise from the get go. He said if you ever have to pull a rack of machines don't let it get you down! So I made up my mind right there and then if I lost a location, I didn't go back home for the day until I placed it at another! Well, somedays I did go home but I would have them placed before the week was out.