Tell me a Story.......

Greg Cole

Member
Joined
Sep 30, 2009
Messages
1,554
Location
Kennesaw GA
Name
Greg
Tell me a story....

An important part of sales is your ability to tell a story. People only purchase items or goods if the need exists. ( see “limb replacement section). Often this can be achieved by a good story. Some of the best stories are those that are true. I will share one that I developed back in the day. The fact that I actually did everything in this story made it more useful.
It was around 1995/96. I decided I wanted to have my technicians and their spouses over to my house for dinner.
One of my closest friends was a chef (and is today working at a VERY exclusive restaurant here in the Atlanta market). He had taught me how to make spaghetti from scratch. Early one morning I awoke and headed to the grocery store. I bought several tomatoes and other various ingredients I needed. I spent the entire day slowly cooking the sauce on the stove. I made so much of it, that I actually had two huge pots completely full. You could see the tomatoes dissolve into one incredibly good smelling sauce. I even went so far as to slowly infuse various cheeses into the sauce.It looked, smelled, and tasted amazing.....

At around 6 pm, my guests began to arrive. My fiancé was running about 15 minutes late. This was fortuitous for me as I had planned something I wasn’t sure she would agree with.
You see; about two weeks prior to this we had purchased a bright white sectional sofa. This was a major purchase for us. I believe we spent around $3500- $4000. This was quite a bit of money to a couple of young kids back then. She arrived home to a house full of guests and to my ladling an entire pot of piping hot homemade spaghetti sauce onto her new sectional!!!
I still remember the four letter words that were coming out of her mouth and the look on my employees and their wives faces as I did this. Rest assured I had hidden all the kitchen knives and the guns! lol
What she didn’t know was that I had applied a Fleurochemical protectant ( Larry Cobb's Ultraseal) on it the day prior. I let the sauce sit for about 5 minutes only because it took me that long to calm her down!!! I then proceeded to take a couple of terry cloth towels and wipe every single bit of it off! There wasn’t a single mark on the sofa! And THAT is when I and all of my guys became believers in the power of protectant! Every single one of the techs went to work the next day and subsequent months and told the story of what I’d done! Every single customer bought in to the story and wanted that type of protection! Don’t underestimate the power of a good story….. And the power of having your employees believe in what they sell!
More stories to come….
 

Cleanworks

Moderator
Joined
Oct 22, 2012
Messages
27,867
Location
New Westminster,BC
Name
Ron Marriott
All sarcasm aside, years ago when I was married to my first wife, we had nephews visiting from Las Angeles. Of course, before they arrived, I cleaned our carpets and applied Dupont Teflon protector. Maybe I applied more than I would in a customers home, I really don't know, I usually have it down to a science. My sister inlaw, now ex sister in law bought a case of grape pop. The very first can that got opened, got knocked off the dining room table onto my freshly cleaned carpets. As a carpet cleaner, I sat there, momentarily stunned, thinking, "that'll never come out". I jumped up and grabbed the roll of paper towels and started blotting. I went through half the roll but you know, that grape pop came out 100% just with the paper towels. This is a story that I cautiously tell to my customers. It doesn't always work like that. On the right carpet, with the right application, it is a life saver. It does work, and you can have confidence, that it will work for your customers.
 

PrimaDonna

Megatron
Joined
Jan 2, 2008
Messages
2,865
Location
NorthEast, USA
Name
MB
We sell one form of protection or another on most every job (Scotchgard or Maxim). We, and our clients, see the value in re-applying protection. They appreciate the piece of mind that comes with the protection and it's a great updell for us with a nice margin. If you're not offering protection to your clients....you and they are missing out.
 

Jim Pemberton

MB Exclusive.
Joined
Oct 7, 2006
Messages
12,568
Name
Jim Pemberton
Great story Greg.

Congratulations on being one of those few people who actually use and test their protector, rather than just "sell it".

People are so fearful today; not just of crime and violence, but on a deeper level, of being harmed by misplaced trust. Few things require a deep trust in another than purchasing protector. You are selling something invisible to the naked eye that is rarely proven to work until the worst happens (Greg's story excluded).

A big part of effective and human decent salesmanship is believing in your product enough for that belief to shine through. Another big part is making sure the customer you are selling it to has a need for it; renters, for example, won't see that need in the same way as owners do.

Changes in flooring choices, and changes in carpet fibers have had some effect on protector sales, but overall it remains one of the greatest unsold benefits that cleaning customers rarely hear about today.
 

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