Trusoft?

[Zee]

Any of you got experience with this fabric? Can it be recommended?

Customer is absolutely livid with their two and a half year old carpet (seems to be poly crap) showing incredible amount of pooling/pile reversal all over the house and wants their community management to have them replace the crap with this Stainmaster Trusoft carpet.

Here is an example of how the carpet looks after vacuuming :

That's the same area from two different angles. And there are worse areas in the house.

 

[rwcarpet]

I've heard of a new carpet called Trulia? Says it's garanteed for life??

 

[Zee]

Only problem with these lifetime guarantees, is the fact it's never clear what, how, why, is being excluded.

Who's lifetime?
What is improper/misuse use - walking on carpet once a week for 67 years or having 5 people live on it with two dogs and a cat and using the carpet as we would think was normal living?
Is the fabric being lifetime warrantied or the construction of the carpet (backing, weave, tuft qualities)?
If the face yarn (that is being lived on) is warrantied for lifetime - what stops the scratching, staining, possible tip blooming? Or is that being excluded - although, a normal thinking person would be courages to say that we just used the carpet as it was intended to.... Or not.
What about pile reversal/pooling/crushing? Can anybody say for certain why that even develops? Is that not ugly on a carpet that might be warrantied for life? Or is that also excluded because the carpet was *GASP* walked on for years and years.



We could go on and on....

 

[Mikey P]

No guarantee that nylon won't pool either..

 

[Zee]

I know Mikey.. I've seen plenty of expensive thick dense pile nylon pooling all over..

But do you or anybody have experience with this Trusoft thing that they're wanting to get as a replacement?

I hate being in the middle of this:

1 fooking inspector claimed on a report that he corrected the carpet with lukewarm water and his spotting machine...

2 homeowner doesn't know who to believe

3 community management that had the carpet installed doesn't want to take responsibility, that they put in inferior quality...

4 Installer says the incredibly lightweight padding they put down was not their fault but the management's because that's what they were instructed to install. Also hints at "the carpet cleaners don't know how to clean.."

5 the same management is the one paying me to clean (therefore expecting that I back them and blame the homeowner for the carpet being a pos after 2-3 years)

6 homeowner wants me to write a report against management and installer and manufacturer...


I am honest with all of them and say: we have used professional grade chemistry/agitation/cleaning. And this whole issue is only the fault of the crappy fabric.

But seems like a total no win situation.

 

[Mikey P]

no, I dont..


Where's @Jim Pemberton ...

 

[Zee]

BTW we have cleaned this place now 3 times in less then 3 years.

We have used a vacuum cleaner every time.
We have pretreated with Powermax one time and prescrubbed with Orbot and rinsed with 14" Greenhorn supplied by a pretty hot El Diablo.

We have Pretreated with Flex powder another time and prescrubbed with RV 360XL pad driver beige Agiclean pad and rinsed with RV 360XL again with a hot El Diablo. After the rotary extraction I went over it with the Greenhorn just dry stroking it. Followed by grooming with a brush and quite a bit of the pile reversal is still visible after all the agitation etc....so no wonder they're not real happy.
It usually goes back to the complete pooling/crushing look in a matter of a few weeks after each cleaning. So I know there is really nothing we can do about it.