Good. Rick's approach is realistic. Bottom line; you have to invest some time into an account and it takes time to get them to buy into you. When you do get golden time with a decision maker, make sure you are prepared to deliver value for their time you just took and make sure you give it your best shot. He has a good instructional package he sells the details a way to success commercial business.
And
Releasit DS is good stuff.... which it is.
Rick's co sells more Cimexs than anyone else in North America
Cimexing won't damage a carpet and they used the most prominent Dalton GA test lab that most of the carpet mills use to verify it.
Swirly machines can make good money and recurring revenue.
Scrub3, the 175 three pad attachment is going through some changes.
Lots of under 10,000sq ft account are obtainable for the work of prospecting and disciplined follow through
Tom Cermak answered a lot of blower maintenance stuff.
Thanks Rick and Tom for the good info and here is some more on his blog
http://www.excellent-supply.com/blog.asp