That's awesome Al, congratulations.
How many techs do you have?
Of the 30 per day, how many are you actually accepting and doing, or are you placing them on a waiting list?
When we had the bad ice storm a couple of years ago, we received 22 calls in 24 hours. We had 12 full time techs and it was tough getting to them all in a couple of days. We had to start placing them on a waiting list. By the time we got back around to calling them, most had found someone else.
Ice dams are pain in the ass claims. The good thing is that they usually don't present the "emergency" factor that a broken pipe does. Are you guys removing the snow from the roofs or are you requiring the customer to do it?
What you are experiencing weahter wise is a typical winter up here. We don't get that volume of claims, but I guess homes up here are built a little differently to guard against this. We've had relatively no snow compared to downstate and east of here. Of course, I bought snowmobiles this year thathurts