rhino1
Member
Scheduled a lady I just knew would be trouble. You know the kind, full of all kinds of strange questions and concerns, what-ifs and all.
The tech called in the middle of the job, into it 1.5 hours when it should have only taken about 45 minutes, he's shaken a little, the lady has been up his rear the whole time making him treat and retreat every spot and stain until she was sure it was gone. She even had him cleaning shadows.
I tell him to roll up hose and get the hell out while he still could, he told me he already did 3 times and she kept pulling it back into the house making him clean these imaginary spots. She even hopped into the truck and tested the machinery to be sure everything was mechanically sound.
I then told him to lower his head and go for the door, don't say a word to the lady, and if needed just drag the damn hose down the street until he got to a safe place.
Sure enuff, phone rings 3 seconds later. Lady is mad as hell. Her concern? My tech hadn't performed the steps of the cleaning EXACTLY like the internet video she had seen. I asked if he had went over her concerns prior to cleaning, treated all spots and stains, moved her furniture and replaced it using tabs and blocks, etc.
Yep, he had done all that, she said. Her concern was that he hadn't done a professional job because he hadn't carried in his little black clipboard when he first came to the door. NO WAY could he have done his job without the clipboard!
OK, OK, so I hear carnival music playing in the background and so I use my usual approach to dealing with crazy people. To be honest, crazy people scare the hell out of me so I just give em whatever they want and am happy to get away with my liver intact.
"Ma'am, I'm sorry that we weren't able to meet your standards for service this time out. Just to let you know, your cleaning will be at no cost, and I wish you a good afternoon."
"OOOh, ok, well thanks. By the way, I changed my mind about having that back bedroom done, so could you send that nice young man back here to finish the job?"
I hung up..... and blocked her number.
The tech called in the middle of the job, into it 1.5 hours when it should have only taken about 45 minutes, he's shaken a little, the lady has been up his rear the whole time making him treat and retreat every spot and stain until she was sure it was gone. She even had him cleaning shadows.
I tell him to roll up hose and get the hell out while he still could, he told me he already did 3 times and she kept pulling it back into the house making him clean these imaginary spots. She even hopped into the truck and tested the machinery to be sure everything was mechanically sound.
I then told him to lower his head and go for the door, don't say a word to the lady, and if needed just drag the damn hose down the street until he got to a safe place.
Sure enuff, phone rings 3 seconds later. Lady is mad as hell. Her concern? My tech hadn't performed the steps of the cleaning EXACTLY like the internet video she had seen. I asked if he had went over her concerns prior to cleaning, treated all spots and stains, moved her furniture and replaced it using tabs and blocks, etc.
Yep, he had done all that, she said. Her concern was that he hadn't done a professional job because he hadn't carried in his little black clipboard when he first came to the door. NO WAY could he have done his job without the clipboard!
OK, OK, so I hear carnival music playing in the background and so I use my usual approach to dealing with crazy people. To be honest, crazy people scare the hell out of me so I just give em whatever they want and am happy to get away with my liver intact.
"Ma'am, I'm sorry that we weren't able to meet your standards for service this time out. Just to let you know, your cleaning will be at no cost, and I wish you a good afternoon."
"OOOh, ok, well thanks. By the way, I changed my mind about having that back bedroom done, so could you send that nice young man back here to finish the job?"
I hung up..... and blocked her number.
