PrimaDonna
Megatron
And we didn't even vacuum......
Dear Meg --
First, I wanted to tell you how wonderful it was to meet you in person!! You have been a delight to work with, and it was an unexpected treat to be able to meet you. Thank you so much for coming over and working with John and Brian -- it meant so much to us. And...what an awesome testament to the fortitude of your company - I.e., you pitching in to ensure that your commitments to your customers were fulfilled :-)
Secondly, I wanted you to know how thrilled we are with the carpets, and there isn't enough room on the "comments post card" to adequately express our appreciation. Honestly, our expectations were rather low; we had the carpet cleaned about 3 years ago, and it looked no different after the work was done. I blamed it on the fact that my carpet is light in color, and that the dirt, therefore, would never be able to be eliminated. So we were a bit hesitant about getting them cleaned again, as we assumed the result would be the same (through no fault of Burdick's) and that it would soon be time to replace it.
Well, what a surprise!!! Our carpet looks the way it did when we bought the house. Even the steps, which were filthy and worn, look almost brand new. Brian is the best stair cleaner in the world!! And the ottoman now looks like it did on the day it was delivered. (Again, we really thought we needed to replace it....we had 2 pups who loved rubbing up against it -- back and forth, back and forth.). Moreover, there is very little wicking, and virtually no rippling!! We couldn't be happier.
And when we removed all the stickies and styrofoam yesterday, we realized how attentive you were to everything, and how careful you were in ensuring that nothing got damaged. How can I ever sufficiently thank you for such a phenomenal job?? Your company is absolutely "the best". I have never before been so happy with any contractor that I've hired. Not only is your work exceptional, but all of you are such kind, caring and friendly people.
Also, I wanted to thank you again for the cleaning of our tile/grout. We simply can't believe it - our floors look brand new! And when I called the following day with all of my questions, you were so helpful in explaining things to me. Moreover, when John called to discuss my questions/concerns, I was in shock....I never before was contacted by an owner of a company AFTER the job was done. Burdick's Cleaning is truly one-of-a-kind; I love the way in which John educated us throughout the process - from giving us the initial estimate all the way through to completion of the job and thereafter.
So, thank you from the bottom of our hearts. We feel like we moved into a brand new home!!! And best wishes to you and your family for a wonderful Thanksgiving holiday!!
Fondly,
Kelly Xxxxxx
P.S. I will be sending in the postcard with my comments.
Dear Meg --
First, I wanted to tell you how wonderful it was to meet you in person!! You have been a delight to work with, and it was an unexpected treat to be able to meet you. Thank you so much for coming over and working with John and Brian -- it meant so much to us. And...what an awesome testament to the fortitude of your company - I.e., you pitching in to ensure that your commitments to your customers were fulfilled :-)
Secondly, I wanted you to know how thrilled we are with the carpets, and there isn't enough room on the "comments post card" to adequately express our appreciation. Honestly, our expectations were rather low; we had the carpet cleaned about 3 years ago, and it looked no different after the work was done. I blamed it on the fact that my carpet is light in color, and that the dirt, therefore, would never be able to be eliminated. So we were a bit hesitant about getting them cleaned again, as we assumed the result would be the same (through no fault of Burdick's) and that it would soon be time to replace it.
Well, what a surprise!!! Our carpet looks the way it did when we bought the house. Even the steps, which were filthy and worn, look almost brand new. Brian is the best stair cleaner in the world!! And the ottoman now looks like it did on the day it was delivered. (Again, we really thought we needed to replace it....we had 2 pups who loved rubbing up against it -- back and forth, back and forth.). Moreover, there is very little wicking, and virtually no rippling!! We couldn't be happier.
And when we removed all the stickies and styrofoam yesterday, we realized how attentive you were to everything, and how careful you were in ensuring that nothing got damaged. How can I ever sufficiently thank you for such a phenomenal job?? Your company is absolutely "the best". I have never before been so happy with any contractor that I've hired. Not only is your work exceptional, but all of you are such kind, caring and friendly people.
Also, I wanted to thank you again for the cleaning of our tile/grout. We simply can't believe it - our floors look brand new! And when I called the following day with all of my questions, you were so helpful in explaining things to me. Moreover, when John called to discuss my questions/concerns, I was in shock....I never before was contacted by an owner of a company AFTER the job was done. Burdick's Cleaning is truly one-of-a-kind; I love the way in which John educated us throughout the process - from giving us the initial estimate all the way through to completion of the job and thereafter.
So, thank you from the bottom of our hearts. We feel like we moved into a brand new home!!! And best wishes to you and your family for a wonderful Thanksgiving holiday!!
Fondly,
Kelly Xxxxxx
P.S. I will be sending in the postcard with my comments.
Such praise and no vacuuming? Makes no sense to me.
