Sapphire heat issue - split from 860 thread

[Doug Cox]

Actually, sadly it probably does only have that much!

I stopped by Trident when they were installing your unit, I had to see the old Powerclean!! Man that thing was clean! Berry said, "but guess what we found under the unit" I was thinking a greasy mess.. He said a leaf! Let me tell you most don't keep their equipment like that!

Sadly, the Powerclean is sitting on a trailer in my garage. I might do some repairs and take it back to stock condition and use it as a backup. Haven't made any decision on that yet. Right now it can't be any worse than the new machine. At least I'd have heat. Hello, Sapphire Scientific.

 

[Able 1]

That sucks! Did the new blower get installed yet?

 

[Doug Cox]

Nope. Too busy. I should've bought the HM CDS they had. I've already spent 1500- 2k in rental fees. Too Funny.

 

[Able 1]

Sorry to hear that!

I might be going back to work there this year.. If I do, I'll push to get you in!

Edit: you are too busy, got it..

 

[SamIam]

I can get You sapphire Ricks number for a dollar???

 

[Nampa Carpet Cleaning]

Why no heat?

 

[SamIam]

there's a million dollar question.

 

[SamIam]

 

[SamIam]

The top picture is a ss570 bimba the 2 hoses on top cause the Piston to go in and out. Mine is currently in the heat position when the U joint is closest to the water box it's off and doesn't heat.

Doug said he's able to move the bimba manually but if keeps going to the off position and not heating.

I think it's possible maybe his hose on the bimba got reversed or he has a bad Mac valve.

He could take the hose off the bimba completely and manually divert put it in the position mines in and you will get heat.

To much heat but heat none the less.

 

[SamIam]

 

[Mike Draper]

Wait till you guys see the unit I received as a trade for an old water softener. pics coming soon.

 

[gtech12v]

Wait till you guys see the unit I received as a trade for an old water softener. pics coming soon.

Take your time Mike
where are the pictures?
I can not wait pictures pictures pictures

 

[gtech12v]

View attachment 9026 View attachment 9027 View attachment 9028

Sam the HX on the picture top right is that water to water or oil to water

 

[SamIam]

Only water goes thru the heat exchanger if thats what your asking?

 

[SamIam]

 

[SamIam]

That valve when things are working correctly with the temp switch will go out to heat and when it hits its temp, it goes back in and is automatic and controlled by the temp control and mac valve, the bimba valve has 2 hose which come from the mac valve that operate by vacuum of at least 7 hg.

If you were getting no heat you could pull both hose off the top of the bimba valve easily and manually pull the piston out and the machine would heat constantly.

if the two hoses on the bimba got reversed by accident then the machine would stay in closed mode and not heat because the vacuum hg's that usually open it would be obviously closing it.

I have accidently reversed mine and I know its an easy fix.

Most of the shops were you buy these machines do not know how they work.

 

[Doug Cox]

It worked correctly when I got it and stopped maybe 3 weeks later.

 

[SamIam]

No one ever touched it? Or looked at it? Just stopped working? Then it's probably Mac valve.

 

[Doug Cox]

Correct. I was thinking the Mac valve was the potential problem. Problem is, I called SS twice ( Customer Service and Rick Aranda) and didn't receive a response either time. It's
like I'm still dealing with my old machine. Not impressed at all with my distributor OR Sapphire Scientific.

 

[mirf]

Do you have pressure?

 

[rwcarpet]

Sadly, the Powerclean is sitting on a trailer in my garage. I might do some repairs and take it back to stock condition and use it as a backup. Haven't made any decision on that yet. Right now it can't be any worse than the new machine. At least I'd have heat. Hello, Sapphire Scientific.

Powerclean Genny is sitting in my shop, on a trailer, also. Might have to clean it up and keep as a back up.
I also have a Genny parts machine. Blower, pump, engine, frame.

As for SS, call and ask for Scot Harlib. 1-866-445-3030. He's always been very knowledgable on SS equipment, and usually answers his phone, or at least will return your call shortly.

Or call Jim Pemberton and ask to speak to his mechanic, Paul. 1-800-342-2297

 

[dealtimeman]

Is bimba assembly frozen?

If you disconnect hoses like Sam mentioned does the diverted arm go in and out freely?

If yes has to be a wiring issue or the Mac valve.

 

[Able 1]

Lots of problems for a brand new truck mount! Not sure why he should even have to know wtf a bimbo or Mac valve is.. Looks like SS is looking for custy's to do there work. I think they should fly someone out and fix it, NOW! Completely ridiculous!

 

[dealtimeman]

I don't think it is sapphire fault entirely, as this is why distributors make the big bucks. I will ask where is the distributor and why are they not fixing this ASAP.

Should be a very easy fix as long as the bimba assembly is moving freely and not frozen.

 

[Able 1]

I would expect to not have to do anything to a brand new truck mount (except oil changes) for at least 2,500 hours..

 

[dealtimeman]

I understand but that expectation if just met with frustration and without action could keep you from working.

 

[Able 1]

I don't think it is sapphire fault entirely, as this is why distributors make the big bucks. I will ask where is the distributor and why are they not fixing this ASAP.

Should be a very easy fix as long as the bimba assembly is moving freely and not frozen.

This is his only unit that's in a van and it's the busiest time of the year, he's just limping through because of bad design..

 

[dealtimeman]

Dang didn't know you were a sapphire hater.

This is the first I hear of such issue, I am not defending anyone but also am not starting a witch hunt either.

 

[Nate The Great]

Dang didn't know you were a sapphire hater.

This is the first I hear of such issue, I am not defending anyone but also am not starting a witch hunt either.

PC4LYFE!

 

[Able 1]

Not a hater.. Just think they should keep their disty's in the loop..