Launched a new service today
- Thread starter GeeeAus
- Start date
Mikey P
Administrator
Explain please....
Nate The Great
Member
Take a twin head rv power wand head and put the spacer on it.. It's the stair head for the rv360i..
I fooked up some CGD stairs with too high of heat... Had to go back and hit it with the wand to remove the swirl marks.. A few days later..
It does do a remarkable job on trashed residential stairs, but having to remove the shroud and switching heads, then following up with a hand tool or wand to get corners/edges and risers sucks...
I hack it out Saiger style
I fooked up some CGD stairs with too high of heat... Had to go back and hit it with the wand to remove the swirl marks.. A few days later..
It does do a remarkable job on trashed residential stairs, but having to remove the shroud and switching heads, then following up with a hand tool or wand to get corners/edges and risers sucks...
I hack it out Saiger style
My pleasure.
I wanted to offer another service to customers willing to take the service to the next stage.
I've not previously offered tiered services before. But some homes are so bashed it's crazy.
So I was looking at the time I invest in these projects. And I wondered if I could design a service to cover this scope. A purpose designed service.
The usual deal is $80 for the first room up to 20m2 and $50 per area up to 20m2.
Trouble is when its just knackard. Even a good process has limits.
The little 7" head is a BEAST.
Eats even the brush head for breakfast. So i am offering really, really bashed carpets an atom bomb.
So I tried to work out my times and tools. I came up with this.
SuperWand Service
Initial area up to 20m2 $130
Additional areas up to 20m2 $80 each
Just sold my first booking.
Essentially yes.
I use my deepest cleaning head on yhe 360i. Its slower but very, very much more exhaustive.
I get loads and loads of the worst jobs. Just trying to get the balance right.
hogjowl
Idiot™
I’m going to start adding a geriatric fee if I have to help Brady on a job.
Old Coastie
Supportive Member
Grant, what do you tell them?
Newman
Member
"Your home is such a pig hole that I have to charge you more for my golden super scrub cleaning method."
That was always my problem with this line of reasoning. It makes sense to us, but the general public?
So you are in that pig hole house, Mrs. Finkelgroover chooses the crappy cleaning method, carpet still looks like pig hole and the home owner shows everyone that you are good at doing a crappy job. No she will say "My carpet looks like crap because I did not choose the golden super scrub cleaning package", I think not.
I choose to charge everyone the same rate, and choose the best method for the home myself. That way I know the carpet is clean as I can get them. I do not leave the quality of my work up to the general public.
Old Coastie
Supportive Member
I’m certain Grant doesn’t use that approach, Chris.
Telling someone that their house is worse than normal would require a lot of tact.
Telling a landlord that you offer a deeper cleaning method, not so much. I am very interested in the approach.
However, I do agree with your ethic of giving your best service.
Telling someone that their house is worse than normal would require a lot of tact.
Telling a landlord that you offer a deeper cleaning method, not so much. I am very interested in the approach.
However, I do agree with your ethic of giving your best service.
hogjowl
Idiot™
I’ve toyed with this idea.
For 30 years
For 30 years
steve_64
Member
- Joined
- Aug 11, 2012
- Messages
- 13,371
The socialistmetheod?
The clean folk subsidize the pigs.
Not me. I charge by the soil levels the more work I do the more I charge.
Did someone say "pig hole"?
Nate The Great
Member
"So you're basically overcharging customers who have lightly soiled carpets over a trashed carpet"....
The way I see it, I have the tools I need to do the job and need to make XXX amount to perform the work... How you get there is up to you... I don't mind knocking a few bucks off a lightly soiled job while keeping me in my hourly target...
Some days I hit it, some days I eat crow
It's a topic debate that never ends... Some will say (like myself) you give it your best each and every time... If you give a basic service because the customer didn't want to pay more for the "more work" involved, who's reputation is in question? Ed York told my pops to have 2 separate businesses... 1 for quality and 1 for cheap a$$es... Either way, someone pays for it weather it's you or them...
The way I see it, I have the tools I need to do the job and need to make XXX amount to perform the work... How you get there is up to you... I don't mind knocking a few bucks off a lightly soiled job while keeping me in my hourly target...
Some days I hit it, some days I eat crow
It's a topic debate that never ends... Some will say (like myself) you give it your best each and every time... If you give a basic service because the customer didn't want to pay more for the "more work" involved, who's reputation is in question? Ed York told my pops to have 2 separate businesses... 1 for quality and 1 for cheap a$$es... Either way, someone pays for it weather it's you or them...
bob vawter
Grassy Knoller
you toyed wit yor toy for thirty years...admit it!
steve_64
Member
- Joined
- Aug 11, 2012
- Messages
- 13,371
More like 45
Nate The Great
Member
hogjowl
Idiot™
I have no idea who you idiots are!
shadygrady
Member
Hey Grant, good on you. I've been quietly preaching the many benefits of the RVSwinger/StairPro since 2003. This is the most versatile rotary extractor available. While I initially bought it for stairs, it has proven it's worth in whole home cleaning situations,and i agree that it will outclean even the 360i brush head. It is my go-to machine, having gone through the whole gamut of rotary extractors including ProChem PowerGlide, RotoVac PowerWand and RotoVac 360i.
I do have the square vacuum chamber as you demonstate in your video, however, i find it to long in relation to the original Swinger/StairPro to be ergo-friendly for cleaning stair treads, and if you attempt to clean treads, make sur you have the ss hub on your cleaning head. This way, youcan run right over the bullnosing also. In addition i have plugged two out of three spray jets and choked down to #s .75/1.0/1.5 on my interchangable cleaning heads.
You've found the elusive next level that most cleaners could never fathom.
I do have the square vacuum chamber as you demonstate in your video, however, i find it to long in relation to the original Swinger/StairPro to be ergo-friendly for cleaning stair treads, and if you attempt to clean treads, make sur you have the ss hub on your cleaning head. This way, youcan run right over the bullnosing also. In addition i have plugged two out of three spray jets and choked down to #s .75/1.0/1.5 on my interchangable cleaning heads.
You've found the elusive next level that most cleaners could never fathom.
Newman
Member
Yes, seemed to be a theme today.
Newman
Member
I do agree with you Steve, that is how it should be. So you just price by feel?
I price by square foot, a simple mathematical formula. I have a mental block charging Jill more than Jane. You know they talk.
"Please wait a moment Mrs. Piff as my soil level meter determines your quote"
Quite the opposite. The trashed carpet is the exception for my customer base. It is more like charity.
steve_64
Member
- Joined
- Aug 11, 2012
- Messages
- 13,371
$100 first two rooms $40 ea after. Spots and stain removal as well as odor can be extra.
I base the extra on how bad it is in $25 intervals usually not over $100. I don't pull carpet or do repairs.
Never had an issue with one feeling over charged. And it's not a choice on price just on whether I clean it.
I base the extra on how bad it is in $25 intervals usually not over $100. I don't pull carpet or do repairs.
Never had an issue with one feeling over charged. And it's not a choice on price just on whether I clean it.
ruff
Member
If the carpet has been neglected for a long time, it requires restoration cleaning, which takes a lot longer. Therefore one should charge restoration prices.
Good for you Grant. I've been doing it for many years when it really requires a lot more work. And clients dig it.
Good for you Grant. I've been doing it for many years when it really requires a lot more work. And clients dig it.
Last edited:
ruff
Member
It must be the shirt.
The charge is not rotary versus wand, it is spending a lot more time due to neglect, versus rewarding the clients that take good care of their carpet and do not let it go.
I guess your good clients subsidize the slobs. And they said socialism will never make it in America!
The charge is not rotary versus wand, it is spending a lot more time due to neglect, versus rewarding the clients that take good care of their carpet and do not let it go.
I guess your good clients subsidize the slobs. And they said socialism will never make it in America!
Goomer
Member
I agree there are a lot of issues with tiered service levels that can make it a questionable practice, the biggest one being the moment when you find yourself with a carpet condition that warrants your "premium" service to deliver satisfactory results, but a customer opts for your "basic" level.
Best way is to implement your plan is solely as a means to attempt to increase your ticket avg by highlighting the higher service level as a potential up-sell, but at the same time be willing to do what is best even if the customer is not willing to pay for it.
I am sure can generate enough additional income on average to warrant a no-charge upgrade here and there so you can sleep at night knowing you did the right thing, and lessen the chances of a negative customer moment.
Law of averages.
Be willing to eat a few jobs and do it anyway if it's needed as long as you are up-selling enough on average to make the pricing strategy successful.
Don't do it unless you are willing to suck it up every once in a while and do it anyway without injury to your Mangina.
Probably happen a lot less than you would think.
Best way is to implement your plan is solely as a means to attempt to increase your ticket avg by highlighting the higher service level as a potential up-sell, but at the same time be willing to do what is best even if the customer is not willing to pay for it.
I am sure can generate enough additional income on average to warrant a no-charge upgrade here and there so you can sleep at night knowing you did the right thing, and lessen the chances of a negative customer moment.
Law of averages.
Be willing to eat a few jobs and do it anyway if it's needed as long as you are up-selling enough on average to make the pricing strategy successful.
Don't do it unless you are willing to suck it up every once in a while and do it anyway without injury to your Mangina.
Probably happen a lot less than you would think.
Nate The Great
Member
You can't sell a cleaner clean... Or shouldn't at least.. If tiered pricing, adding deodorizing/protection/furniture moving is the only way I could ever give a gold, silver, bronze packaging...
I look at it slightly differently and so does my market. I think that comes down to the way labour costs in Australia are legislated.
In Australia it is common practice for in home service people to quote "scopes of work" it's a term used in a commerce legislation too.
My only service until now has been a genuinely exhaustive clean. RJE + Brush Head + Chems + Heat.
Increasingly the market has more and more bashed carpets that need restoration. I have developed a bit of a reputation as a contractor who can salvage more jobs.
When I quote the scope of work on a carpet that I might now save but previously would have written off I have to factor in the costs of the new work requirements.
This is not a long term plan I have had. It's genuinely something I have discovered recently.
It's not practical to do all the time and remains a niech service such as pad extractions. I already have a service menu where different processes are charged at their respective rates.
Carpet is not upholstery
Upholstery is mot tile
Tile is not auto interior
Nor mass urine contamination
Or bio cleanup
I do all of those.
Results have been positive today.
The service is a tool for specifuc project goals and parameters. Really heavily soiled.
In accordance with my other service offerings I have always offered, I advertise it to my customers.
First official job tomorrow.
Customer asked me about the new "SuperWand" service and thought it might be right for a carpet at their home.
Naturally there is the conundrum of "what if people just feel they should buy it"?
This is kind of up to my integrity. If I see a carpet that doesn't need it I am duty bound to say so. Duty bound. My integrity and all the good will I have built depends on my honesty and Integrity.
But I suppose if they say "I've decided if it won't hurt the carpet I want it" so be it.
I hope we are all still friends. I was eager to post about the effectiveness of the little head.
In Australia it is common practice for in home service people to quote "scopes of work" it's a term used in a commerce legislation too.
My only service until now has been a genuinely exhaustive clean. RJE + Brush Head + Chems + Heat.
Increasingly the market has more and more bashed carpets that need restoration. I have developed a bit of a reputation as a contractor who can salvage more jobs.
When I quote the scope of work on a carpet that I might now save but previously would have written off I have to factor in the costs of the new work requirements.
This is not a long term plan I have had. It's genuinely something I have discovered recently.
It's not practical to do all the time and remains a niech service such as pad extractions. I already have a service menu where different processes are charged at their respective rates.
Carpet is not upholstery
Upholstery is mot tile
Tile is not auto interior
Nor mass urine contamination
Or bio cleanup
I do all of those.
Results have been positive today.
The service is a tool for specifuc project goals and parameters. Really heavily soiled.
In accordance with my other service offerings I have always offered, I advertise it to my customers.
First official job tomorrow.
Customer asked me about the new "SuperWand" service and thought it might be right for a carpet at their home.
Naturally there is the conundrum of "what if people just feel they should buy it"?
This is kind of up to my integrity. If I see a carpet that doesn't need it I am duty bound to say so. Duty bound. My integrity and all the good will I have built depends on my honesty and Integrity.
But I suppose if they say "I've decided if it won't hurt the carpet I want it" so be it.
I hope we are all still friends. I was eager to post about the effectiveness of the little head.
rhino1
Member
We offer the Rotovac as an upgrade for a few dollars more, nothing wrong with that- tons of businesses offer upgrades to their basic services. Sometimes we do it for free and note the free upgrade on the invoice. Of course, if I were charging by the square foot like alot of you, I could just figure the extra time into the s.f. price.
