PrimaDonna
Megatron
We cleaned for a large, high end moving and storage company. Over 14,000 sq. ft in the beginning of June.
While we were away last week I got this email:
Hi Meg,
How's your summer going? I wanted to see if John or Brian could stop by to take a look at some tough spots that have already popped up. Our maintenance man has tried the spray you dropped off (which by the way has been working great for my puppy issues) and he hasn't had much success.
Incredible what 140 people are capable of in 2 months!
Thank you,
P
I sent our techs over to check it out. They were able to get the spots out using our spotter. The whole office staff was there, watching it happen. They were all impressed with what the guys did. Manager was a bit peeved at his maintenance guy.
I sent him a follow up email (even though I knew from our guys it went very well).
This is what he had to say....
Hi Meg,
The guys did a great job and embarrassed our maintenance man. Using the Unbelievable cleaner they were able to get all the stains out. I guess he just hasn't been trying at all. Thanks for sending them over, they made quite the impression on several people around the office.
I'm glad it worked out so well for us....but feel bad that the maintenance man took the heat. We would rather have an alliance and work with the maintenance staff instead of come off as a threat to them and their job. Yikes!!
I didn't jump on the bash wagon and just responded that I'm glad our guys could go out and teach his guy the proper technique so he could handle it in the future.....And too call us anytime if they need help.
Has anything similar ever happened to you? How did you handle it?
While we were away last week I got this email:
Hi Meg,
How's your summer going? I wanted to see if John or Brian could stop by to take a look at some tough spots that have already popped up. Our maintenance man has tried the spray you dropped off (which by the way has been working great for my puppy issues) and he hasn't had much success.
Incredible what 140 people are capable of in 2 months!
Thank you,
P
I sent our techs over to check it out. They were able to get the spots out using our spotter. The whole office staff was there, watching it happen. They were all impressed with what the guys did. Manager was a bit peeved at his maintenance guy.
I sent him a follow up email (even though I knew from our guys it went very well).
This is what he had to say....
Hi Meg,
The guys did a great job and embarrassed our maintenance man. Using the Unbelievable cleaner they were able to get all the stains out. I guess he just hasn't been trying at all. Thanks for sending them over, they made quite the impression on several people around the office.
I'm glad it worked out so well for us....but feel bad that the maintenance man took the heat. We would rather have an alliance and work with the maintenance staff instead of come off as a threat to them and their job. Yikes!!
I didn't jump on the bash wagon and just responded that I'm glad our guys could go out and teach his guy the proper technique so he could handle it in the future.....And too call us anytime if they need help.
Has anything similar ever happened to you? How did you handle it?