WillS
Supportive Member
We have a customer that booked online and has not used us before. She lives on the military base and put a note on her online reservation if there was any problem with this to call her. I did call her and told her that we are no longer servicing the base because of the amount of time it takes to get onto it and of possible times that our guys have been declined. They don't tell you why your declined but one of my guys had a DUI from 7 years ago. I figure that's why on that time. So I did not want to waste her time or have to block out two appointments just in case there is an issue. She said that by not wanting to service the base we are discriminating against her. She also said that if anyone has a job they shouldn't have any record not even a single DUI otherwise they should not have a job. She's a real you know what. I told her that we would come out there for her appointment but if we get the client or there is a long wait then there will be an issue. And of course she brings up that she does a lot of yelp review writing. I really want to cancel this appointment but I don't know what to do now with her saying that we be discriminating against her because of the place she lives. I could definitely easily respond to any type of review she left about us canceling appointment because were still four days out from it. Would you cancel this and deal with the review and her discrimination claim or go out and try and do the job if we can get on the base?