Papa John
Lifetime Supportive Member
how's it working for you?
My daughter may be for hire.
I think she could handle another company or two depending on call load.
Super agents isn't really a service were opening to The General Public. We currently have 10 clients, and I don't plan on having any more than 50. For me it's a lab. It gives us the ability to say that we use ServiceMonster every day, just like you do. It's positioned as an employee timeshare. Ideally I want to use it as a way to help single owner operators transition into a stable business model they can step away from. The individuals that use it now are totally enamored. Our agents kill it. We do both inbound and outbound calls. Everything is done with inside servicemonster. And our reports reports are pretty incredible.
But the waiting list is long. There's about 20 businesses on the list already. And we're building it slowly. I've already had to turn over the staff one time.
It's definitely not an answering service. If you're looking to pay by the job or by the minute then that's not the service you are looking for.
$1,000+ a month? I need to open a call center. I've got extra space in the warehouse now.
Would YOU want to work for people like us?
They're waiting on version 6
We've got a good core team in place, but finding people to stay in the seats been challenging
My next project is to have at least a part time office manager. I, like you Tres, have difficulty answering the phone when I am working. I am thinking if I got the right person, not only can they answer the phone, but update social media, look after day to day bookkeeping, be there to receive deliveries like customer rugs and supply chemicals, etc. I am sure I lose business everyday by, either not answering the phone or taking too long to get back to customer inquiries.We are currently using this service. They are awesome.
Our biz is right in the sweet spot where we can't really justify an office staff but I can't handle calls on my own cause I'm usually in field giving estimates or helping the guys.
They are awesome and I only have to field calls for water/mold that they patch through or special situations. It's awesome
Dawn even uses y'all when answering my calls and I know that they don't say y'all in Seattle.
A+ from me