bob vawter
Grassy Knoller
And for them kinna prices. ..
You SHOULD be throwin in an oblitory
Foot rub special. ....!
You SHOULD be throwin in an oblitory
Foot rub special. ....!
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Have you seen the hundreds of feedback cards on our site from people that love the level of service we provide?
.
For heavens sake. Give it a break guys.
I am sure they do great work. And some here seem to be pissed off about the prices they get. Good for them.
If more charged these prices, some here would be able to charge more as well.
Have you seen the hundreds of feedback cards on our site from people that love the level of service we provide?
I'm not saying we can't do better. Everyone can always improve. But to say we are lying that's a bit much. Then, I guess all the people with raving feedback cards are lying too.
Maybe not your standards, but compared to what most people get and what we do compared to the level of service from others they have had before, we are the best around.
It's kind of subjective But not dishonest.
I'm glad you've mentioned that...Thank You. I hope some of the other big boys and girls, and even some of the teachers of our classes on these forums reads your post again, and thinks about it before their next comment or class on how much our industry can make.You have to start somewhere. We were that company that only made that much. But, if you have happy customers who like your work ask referrals others, market tot the right people, have the confidence to know you are worth more and charge accordingly, you can make that kind of money. It's taken us decades to get where we are. So, I hope it's inspirational to the Guys that aren't there but want to be. Certainly they shouldn't feel like failured. With out a goal and knowing that others have done befire them, they could limit them selves.
And I'm also vey upfront about how this isn't possible everywhere. We happened to grow up and live in an area where this is attainable. I'd never tell someone they can do it like us if they don't have the demographic to support our model. So just cause they can't based on their area they shouldn't feel like a failure
Yeah but I pointed out saiger in one of your videos as to where was the vacuum. People preach but are hypocrits themowndamnselves. Don't believe all of the internet fakes out here. When the cameras are off and the customers are not around we ALL hack it out. I for one won't vacuum unless there are the visible crumbs either. And I believe in that contaminated vacuum theory spreading someone else plague or filth from house to house. Nothing like smelling that doggy odor on start up in a different house.
Had my own school at one time and no crew.Doubtful unless you were a janitor.
And we all know how poorly the operate..
John's great smile and charm will only take your company so far.
At some point your process will have to stand out as well. Slamming out all that upholstery in 2.5 hours tells me there are all sorts of short cuts being taken.
Even my three man crew couldn't have pulled that off.
Post of the monthHow many of you have worked for a franchise like Stanley or Coit?
Do you remember at the end of the day when all the trucks came rolling in, there were always those braggarts who would high five one another and celebrate with their " Yeah man, $800 in one hour dude" or "I got them to do the whole house on a one room ticket, $500 and I had five more after that!"
while this whole thread sort of feels like that, I don't think this was Meg's intention.
Nor do I think she really needed advice on how to handle the dead beat. She's a tiger who knows exactly were to eviscerate weak prey.
Meg is a very smart woman who took over the office of an average carpet cleaning company and turned it into the top company in town with her feminine touch. Granted it's a 1.5 truck company, but in most towns in America, that's all the market will bear at their rates. If she wants to grow to 3 or more trucks she'll have to lower prices and advertise much more to keep the crew busy all year. (Same situation we are in in SCruz)
So what was Meg's real intent here in this thread? I think she's using our comments to leverage John into slowing down a bit and providing more value. I am willing to bet she hears complaints of how fast the crews went for the amount of money spent quite frequently.
It must be embarrassing for her to admit that her crews do not prevacuum when she's hob-nobbing at these weekly SFS and Jon Don events that she goes to, what seems like each month.
Can you imagine the look Pemberton would give you at one of his high end fabric seminars if you admitted that fiber faux pas??
my suggestion is this winter when things slow down, get John a Shark Clear Cup swivle vacuum. Start with this one https://www.amazon.com/SharkNinja-N...478187975&sr=8-6&keywords=shark+swivel+vacuum
It doesn't have the lame feature of running the hose through the D shaped handle so VACUUMING UPHOLSTERY is easy.
Keep on telling your clients to do the vacuuming but for a full month vacuum after them. If they ask why just be honest and tell them you are thinking of adding this step to your process and see what their reaction is. most if not all will be thrilled. Guaranteed.
If it's a piss job use their vacuum (explain why with out embarrassing them) or go around the puddles if possible.
Do two or three slow passes on entry areas , in front of the TV sofa, where the pets sleep and all pivot areas through out the home.
Whats in the dirt cup will shock you.
Ask home owners how they vacuum their staircases. With the Shark and it's 10" head you'll be able to run it side to side on most steps and in most cases that carpet will be seeing a brush roll for the first time in it's life. Use an attachment for crevices and the brush tool on the bull nose.
If it's real bad tell the home owner that you are concerned about their vacuum and ask to inspect it. You'll find clogged hoses, stretched out or missing belts, bags that weigh 50 pounds that can't fit one more pop corn kernel, worn to the nub brush rolls and the best, those stupid robot "vacuums" being used as the main vacuum.
Learn to work on vacuums and more importantly learn how to suggest the best model/brand when that ask for suggestions.
The concern you show will blow them away and will be the topic of discussion the next time the ladies get together at the golf or tennis club. Ask me how I know this.
If John does not see the value in adding pre vacuuming to your procedures after a month, then I'll question his morality. Seriously.
Use that Shark until it dies, go through another so you can study more on where dry soils really collect in a home then graduate to a good bagged vacuum and that Hoover Power Port that I linked to earlier for edges and upholstery. Royals and Kirby's are better than Sanitaires only in that the belts last way longer.
drop the mic.
How many of you have worked for a franchise like Stanley or Coit?
Do you remember at the end of the day when all the trucks came rolling in, there were always those braggarts who would high five one another and celebrate with their " Yeah man, $800 in one hour dude" or "I got them to do the whole house on a one room ticket, $500 and I had five more after that!"
while this whole thread sort of feels like that, I don't think this was Meg's intention.
Nor do I think she really needed advice on how to handle the dead beat. She's a tiger who knows exactly were to eviscerate weak prey.
Meg is a very smart woman who took over the office of an average carpet cleaning company and turned it into the top company in town with her feminine touch. Granted it's a 1.5 truck company, but in most towns in America, that's all the market will bear at their rates. If she wants to grow to 3 or more trucks she'll have to lower prices and advertise much more to keep the crew busy all year. (Same situation we are in in SCruz)
So what was Meg's real intent here in this thread? I think she's using our comments to leverage John into slowing down a bit and providing more value. I am willing to bet she hears complaints of how fast the crews went for the amount of money spent quite frequently.
It must be embarrassing for her to admit that her crews do not prevacuum when she's hob-nobbing at these weekly SFS and Jon Don events that she goes to, what seems like each month.
Can you imagine the look Pemberton would give you at one of his high end fabric seminars if you admitted that fiber faux pas??
my suggestion is this winter when things slow down, get John a Shark Clear Cup swivle vacuum. Start with this one https://www.amazon.com/SharkNinja-N...478187975&sr=8-6&keywords=shark+swivel+vacuum
It doesn't have the lame feature of running the hose through the D shaped handle so VACUUMING UPHOLSTERY is easy.
Keep on telling your clients to do the vacuuming but for a full month vacuum after them. If they ask why just be honest and tell them you are thinking of adding this step to your process and see what their reaction is. most if not all will be thrilled. Guaranteed.
If it's a piss job use their vacuum (explain why with out embarrassing them) or go around the puddles if possible.
Do two or three slow passes on entry areas , in front of the TV sofa, where the pets sleep and all pivot areas through out the home.
Whats in the dirt cup will shock you.
Ask home owners how they vacuum their staircases. With the Shark and it's 10" head you'll be able to run it side to side on most steps and in most cases that carpet will be seeing a brush roll for the first time in it's life. Use an attachment for crevices and the brush tool on the bull nose.
If it's real bad tell the home owner that you are concerned about their vacuum and ask to inspect it. You'll find clogged hoses, stretched out or missing belts, bags that weigh 50 pounds that can't fit one more pop corn kernel, worn to the nub brush rolls and the best, those stupid robot "vacuums" being used as the main vacuum.
Learn to work on vacuums and more importantly learn how to suggest the best model/brand when that ask for suggestions.
The concern you show will blow them away and will be the topic of discussion the next time the ladies get together at the golf or tennis club. Ask me how I know this.
If John does not see the value in adding pre vacuuming to your procedures after a month, then I'll question his morality. Seriously.
Use that Shark until it dies, go through another so you can study more on where dry soils really collect in a home then graduate to a good bagged vacuum and that Hoover Power Port that I linked to earlier for edges and upholstery. Royals and Kirby's are better than Sanitaires only in that the belts last way longer.
drop the mic.