6:26 AM....ring ring ring

[Ron K]

Got to cancel today's 8am appointment.

"We have an opening in our schedule on Decmber 1st! Can I pencil you in??"

 

[Old Coastie]

"Between 8:00 and 8:45, but I have to get my hair done at 9:00."

 

[jcooper]

"Between 8:00 and 8:45, but I have to get my hair done at 9:00."

Lol, my cat is sick. I don't want to disturb him today. I'll call to reschedule....

 

[mirf]

Gotta love it but I have had to cancel appointments at the last minute too, so what goes around comes around.

 

[Old Coastie]

Gotta love it but I have had to cancel appointments at the last minute too, so what goes around comes around.

True, dat. Me, I just tell 'em to call when things settle down and we'll pick a day to do the job. No reason to get all het up over the small stuff.

A little more lead time would have been nice, though, someone else might have wanted in to that slot.

 

[jcooper]

Ever notice it's never the end of day client that cancels/reschedules? wtf?

Maybe an afternoon off, like on a friday!

 

[Papa John]

That's why we collect a $30 deposit when they book an appointment, which they lose if they cancel within 48 hours of appointment time.
So the flaky ones do business with my competition-- that's ok w me bcuz I hear 3 of my competitors have now gone out of business... maybe too many non billable hours??

 

[ruff]

Alright John.
Since I'm still in bus.
Spill the beans- Who went out?

 

[steve_64]

I usually have some apartments to clean that I only tell them what day ill be there so I use those to fill the down times. It keeps me flexible.

Besides I dont usually start till after ten anyways.

 

[Brian H]

Got to cancel today's 8am appointment.

Much better that they call to let you know they are cancelling. I don't appreciate the ones that wait until you are knocking at their door to tell you they are cancelling.

 

[Spurlington]

Besides I dont usually start till after ten anyways.

Had this miserable old n lonely lady give me shit about what time I was coming. My wife gave her a range of 8:30-9 for the arrival. I called her at 8:40 to let her know Id be there in 15 to 20 min. Shes like ,"The lady on the phone said youd be here between 8:30 and 9." I said," Yeah." Then shes like,"Youre telling me you wont be here til 9." then reiterated ,"She said between 8:30 and 9." I said ,"When I show up at 9, it will still be between 8:30 and 9."

We usually dont start til 9 .. I had this lady lecture me about how late we start. Shes like, "what kind of business starts so late - you have to be there when the customer needs you." Im thinking in my head,"GFYSB" with a smirk on my face.

Then when I told her I needed to come thru her back door because the ground was muddy from recent construction - shes like, "Dont you have something to put over it?"

 

[rhino1]

Its worse when you schedule an air duct cleaning and you are out front with 2 vans, a trailer, and 3 people that just drove 30 minutes to get there, and no answer at the door, and the job was scheduled for 5 hours of work. Drive back to the shop, re-arrange the day, send the guys out to other jobs, and the customer calls an hour later...

"I was home, I must not have heard the door bell, can you come back now, I reeelly need to get this done this morning."

Love to ma'am, I'll just put on my cape and be right there.

 

[jcooper]

We usually dont start til 9 .. I had this lady lecture me about how late we start. Shes like, "what kind of business starts so late - you have to be there when the customer needs you

She's probably up at 5:30am!


We start at 9am, also.

 

[Russ T.]

We start at 8 when the birds are chirping (Spring to Fall). 8:30 all this week.

We will go to 9 shortly. It's harder to get up and be excited about carpet cleaning with the shorter days...

 

[rhino1]

8 am most days, I would go at 6 am if I could. I think we get about 6 hours of daylight here in the winter after the time change.

 

[Desk Jockey]

We will go to 9 shortly. It's harder to get up and be excited about carpet cleaning with the shorter days...

 

[Nate The Great]

Had this miserable old n lonely lady give me shit about what time I was coming. My wife gave her a range of 8:30-9 for the arrival. I called her at 8:40 to let her know Id be there in 15 to 20 min. Shes like ,"The lady on the phone said youd be here between 8:30 and 9." I said," Yeah." Then shes like,"Youre telling me you wont be here til 9." then reiterated ,"She said between 8:30 and 9." I said ,"When I show up at 9, it will still be between 8:30 and 9."

We usually dont start til 9 .. I had this lady lecture me about how late we start. Shes like, "what kind of business starts so late - you have to be there when the customer needs you." Im thinking in my head,"GFYSB" with a smirk on my face.

Then when I told her I needed to come thru her back door because the ground was muddy from recent construction - shes like, "Dont you have something to put over it?"

View attachment 8022

This is a great example of my pops pet peeve... My mom will let customers know we'll be there between 10:00-10:30am... The customer hears 10:00am, you think you have a 30 minute window... God forbid traffic is bad then you call and tell the customer your running 20-30 minutes behind... The customer has now waited 50-60 minutes... We do our best to be 5 minutes early, but sh!t happens...

If they aren't understanding of that, fook um............

@Desk Jockey was here.....

 

[Desk Jockey]

If they aren't understanding of that, fook um............
@Desk Jockey was here.....

 

[Old Coastie]

I always tell them "ten-ish" depending on how things go. But ALWAYS call them with an ETA. Always.

 

[Ron K]

When I think the customer has a listening problem I'll say "We'll be there between 9 and 8:30 am." That usually makes them ask me to repeat it and then they really listen, and get it.

 

[Ron K]

That's why we collect a $30 deposit when they book an appointment

Jeeze Papa that's what I used to do when I booked Timesharing on the boardwalk in Atlantic City! If you showed you did get a really cool Dice Clock!