C
curtis
Guest
Please wait for a site operator to respond.
You are now chatting with 'Carrol'
Carrol: May I help you?
you: I was wondering if there were any special requirements for cleaning in order to maintain the warranty
Carrol: For which flooring?
you: carpet
Carrol: We require that the carpet is professionally steam cleaned once every two years minimum. The cleaner must use CRI approved equipment and cleaners.
you: what if there isn't a cleaner in your area...I'm in memphis and I didn't see one on the list at the cri website
Carrol: The IICRC can help you locate a cleaner in your area. CRI is the group that shows the equipment and cleaning products.
Carrol: Please call the IICRC at 800.835.4624.
you: okay...I've found iicrc certified cleaners, but they aren't soa approved with the cri
Carrol: CRI does not certify people. Just the equipment and the chemicals.
Carrol: The IICRC certifies the people who perform the cleaning service.
you: let me rephrase that then...the cri isn't listing "registered" soa cleaners in my area
you: found a few, but they are over 200 miles away
Carrol: What is SOA?
you: carpet and rug institute "seal of approval"
Carrol: CRI doesn't list companies, though. Just the products.
you: wanna bet money on that?
you: http://www.carpet-rug.org/about-cri/cri ... viders.cfm
Carrol: Just a moment while my supervisor clarifies this for us.
you: ok
Carrol: Our warranties state that the cleaning company must be IICRC certified. So to find those cleaning companies, contacting the IICRC will be required.
you: does it require cri seal of approval equipment and chemicals?
Carrol: If the homeowner is cleaning the carpet themselves, CRI approved equipment and cleaners are required.
you: and if it's an IICRC certified company they aren't required???
Carrol: Those companies already meet the requirements.
you: are you saying that all IICRC certified companies use CRI approved equipment and chemicals, or are you saying that if the company is IICRC certified, they aren't required to use CRI approved equipment and chemicals to maintain the warranty on your carpets?
you: Carrol: We require that the carpet is professionally steam cleaned once every two years minimum. The cleaner must use CRI approved equipment and cleaners.
Carrol: When using a professional cleaning company, the only requirement is that they are IICRC certified. If you're cleaning the floors yourself, you'll need to use CRI approved equipment and chemicals.
Carrol: If I'm not clear enough, please call and ask to speak with our product maintenance specialists. 800.441.7429.
you: ahh, okay, so if they are IICRC certified, the CRI equipment and chemicals is NOT necessary, correct?
Carrol: Professional certified cleaners already use the proper equipment and cleaning products.
Carrol: Will you being hiring a cleaning company or doing it yourself?
you: all IICRC certified cleaners use "proper equipment and cleaning products"
you: ?
Carrol: Will you being hiring a cleaning company or doing it yourself?
you: hiring a cleaner
Carrol: If you hire an IICRC certified cleaner and a problem develops as a result of their cleaning methods, equipment or products, they are insured so that the consumer is protected. Please contact the IICRC at 800.835.4624 to find the nearest cleaning company in your area.
you: I called a company from the IICRC list, and they told me they aren't carpet and rug registered
Carrol: They don't need to be if the IICRC has directed you to that company.
you: okay, and that won't void my warranty?
Carrol: No, it won't.
you: thank you for your help
Carrol: Thank you
Mr. Coffee
You are now chatting with 'Carrol'
Carrol: May I help you?
you: I was wondering if there were any special requirements for cleaning in order to maintain the warranty
Carrol: For which flooring?
you: carpet
Carrol: We require that the carpet is professionally steam cleaned once every two years minimum. The cleaner must use CRI approved equipment and cleaners.
you: what if there isn't a cleaner in your area...I'm in memphis and I didn't see one on the list at the cri website
Carrol: The IICRC can help you locate a cleaner in your area. CRI is the group that shows the equipment and cleaning products.
Carrol: Please call the IICRC at 800.835.4624.
you: okay...I've found iicrc certified cleaners, but they aren't soa approved with the cri
Carrol: CRI does not certify people. Just the equipment and the chemicals.
Carrol: The IICRC certifies the people who perform the cleaning service.
you: let me rephrase that then...the cri isn't listing "registered" soa cleaners in my area
you: found a few, but they are over 200 miles away
Carrol: What is SOA?
you: carpet and rug institute "seal of approval"
Carrol: CRI doesn't list companies, though. Just the products.
you: wanna bet money on that?
you: http://www.carpet-rug.org/about-cri/cri ... viders.cfm
Carrol: Just a moment while my supervisor clarifies this for us.
you: ok
Carrol: Our warranties state that the cleaning company must be IICRC certified. So to find those cleaning companies, contacting the IICRC will be required.
you: does it require cri seal of approval equipment and chemicals?
Carrol: If the homeowner is cleaning the carpet themselves, CRI approved equipment and cleaners are required.
you: and if it's an IICRC certified company they aren't required???
Carrol: Those companies already meet the requirements.
you: are you saying that all IICRC certified companies use CRI approved equipment and chemicals, or are you saying that if the company is IICRC certified, they aren't required to use CRI approved equipment and chemicals to maintain the warranty on your carpets?
you: Carrol: We require that the carpet is professionally steam cleaned once every two years minimum. The cleaner must use CRI approved equipment and cleaners.
Carrol: When using a professional cleaning company, the only requirement is that they are IICRC certified. If you're cleaning the floors yourself, you'll need to use CRI approved equipment and chemicals.
Carrol: If I'm not clear enough, please call and ask to speak with our product maintenance specialists. 800.441.7429.
you: ahh, okay, so if they are IICRC certified, the CRI equipment and chemicals is NOT necessary, correct?
Carrol: Professional certified cleaners already use the proper equipment and cleaning products.
Carrol: Will you being hiring a cleaning company or doing it yourself?
you: all IICRC certified cleaners use "proper equipment and cleaning products"
you: ?
Carrol: Will you being hiring a cleaning company or doing it yourself?
you: hiring a cleaner
Carrol: If you hire an IICRC certified cleaner and a problem develops as a result of their cleaning methods, equipment or products, they are insured so that the consumer is protected. Please contact the IICRC at 800.835.4624 to find the nearest cleaning company in your area.
you: I called a company from the IICRC list, and they told me they aren't carpet and rug registered
Carrol: They don't need to be if the IICRC has directed you to that company.
you: okay, and that won't void my warranty?
Carrol: No, it won't.
you: thank you for your help
Carrol: Thank you
Mr. Coffee