A Chat with Shaw Industries

[curtis]

Please wait for a site operator to respond.
You are now chatting with 'Carrol'
Carrol: May I help you?
you: I was wondering if there were any special requirements for cleaning in order to maintain the warranty
Carrol: For which flooring?
you: carpet
Carrol: We require that the carpet is professionally steam cleaned once every two years minimum. The cleaner must use CRI approved equipment and cleaners.
you: what if there isn't a cleaner in your area...I'm in memphis and I didn't see one on the list at the cri website
Carrol: The IICRC can help you locate a cleaner in your area. CRI is the group that shows the equipment and cleaning products.
Carrol: Please call the IICRC at 800.835.4624.
you: okay...I've found iicrc certified cleaners, but they aren't soa approved with the cri
Carrol: CRI does not certify people. Just the equipment and the chemicals.
Carrol: The IICRC certifies the people who perform the cleaning service.
you: let me rephrase that then...the cri isn't listing "registered" soa cleaners in my area
you: found a few, but they are over 200 miles away
Carrol: What is SOA?
you: carpet and rug institute "seal of approval"
Carrol: CRI doesn't list companies, though. Just the products.
you: wanna bet money on that?
you: http://www.carpet-rug.org/about-cri/cri ... viders.cfm
Carrol: Just a moment while my supervisor clarifies this for us.
you: ok
Carrol: Our warranties state that the cleaning company must be IICRC certified. So to find those cleaning companies, contacting the IICRC will be required.
you: does it require cri seal of approval equipment and chemicals?
Carrol: If the homeowner is cleaning the carpet themselves, CRI approved equipment and cleaners are required.
you: and if it's an IICRC certified company they aren't required???
Carrol: Those companies already meet the requirements.
you: are you saying that all IICRC certified companies use CRI approved equipment and chemicals, or are you saying that if the company is IICRC certified, they aren't required to use CRI approved equipment and chemicals to maintain the warranty on your carpets?
you: Carrol: We require that the carpet is professionally steam cleaned once every two years minimum. The cleaner must use CRI approved equipment and cleaners.
Carrol: When using a professional cleaning company, the only requirement is that they are IICRC certified. If you're cleaning the floors yourself, you'll need to use CRI approved equipment and chemicals.
Carrol: If I'm not clear enough, please call and ask to speak with our product maintenance specialists. 800.441.7429.
you: ahh, okay, so if they are IICRC certified, the CRI equipment and chemicals is NOT necessary, correct?
Carrol: Professional certified cleaners already use the proper equipment and cleaning products.
Carrol: Will you being hiring a cleaning company or doing it yourself?
you: all IICRC certified cleaners use "proper equipment and cleaning products"
you: ?
Carrol: Will you being hiring a cleaning company or doing it yourself?
you: hiring a cleaner
Carrol: If you hire an IICRC certified cleaner and a problem develops as a result of their cleaning methods, equipment or products, they are insured so that the consumer is protected. Please contact the IICRC at 800.835.4624 to find the nearest cleaning company in your area.
you: I called a company from the IICRC list, and they told me they aren't carpet and rug registered
Carrol: They don't need to be if the IICRC has directed you to that company.
you: okay, and that won't void my warranty?
Carrol: No, it won't.
you: thank you for your help
Carrol: Thank you





Mr. Coffee

 

[WISE]

VERY interesting!

WISE

 

[hogjowl]

May be you should switch to decaf.

 

[curtis]

Marty, you know better than to even suggest such a blasphemous course of action.

PPPPPPPPPPPPP


Mr. Coffee

 

[Chris A]

so the word of the day is "clusterf*ck?"

 

[gasaxe]

"Carrol: If you hire an IICRC certified cleaner and a problem develops as a result of their cleaning methods, equipment or products, they are insured so that the consumer is protected. Please contact the IICRC at 800.835.4624 to find the nearest cleaning company in your area. "


I like how she pointed out "they are insured" i know who is getting thrown under the bus on this deal!!!

 

[DangerkittyToTheRescue]

Wow, simply amazing.

From what I understand, Shaw requires the use of an IICRC certified technician and the use of SOA approved chemicals and equipment to maintain the warranty on Shaw carpets. I have not seen anything in the warranty about the requirement of using a SOA certified cleaning firm.

If this situation isn't confusing enough for the professional and Shaw's operator, it's got to be a nightmare for the consumer.

I understand and agree that we need to have certain standards in our industry but it needs to be simple, streamlined and easily understood.

I am admittedly caught a bit unaware of this new development, thanks for posting the chat session, I'll have to look into this further myself.

Dangerkitty takes work uniform off,,,,
[cynical] I'm sure I could find my answers by tracing the flow of money back to the RCI. [/end cynical]

 

[rhyde]

do you guys really think consumers are going to put that much effort in getting their carpets cleaned? it's one big confusing cluster fuk


Then again, maybe they have finally figured out what they where trying to do violates federal trade commission law

 

[The Cleaning Artist]

I'm seeing about 4 or 5 homes per month that had carpet in all areas(not kitchen or baths) and have now changed to hard floor in all but the bedrooms.

More carpet will be replaced with hard floor. The rising costs of maintaining carpet, the lack of a quality cleaning from the cheap whole house $39.99 companies and now these requirements are driving factors.



If the carpet manf wanted to help the flooring industry and raise the satisfaction of their products, educating the consumers to the fact that $39.95 cleaning doesn't afford for $50,000 cleaning trucks, education and training, labor and supplies to perform a quality job.

I wonder how many cleaning companies could stay in business just cleaning carpets without any up-sells?

 

[Ron Werner]

as I replied to the post about protectant badges, the manufacturers have made it clear, re the comment about being cert firms being insured, that this whole process is to cover their ass so they aren't paying out for warrantee claims. The CRI is just helping this whole political process. I don't really think they give a rats ass about how the carpet is cleaned and maintained as long as they are covered and can pass the blame to someone else. Set up all kinds of rules and regs, make them difficult to implement or even follow.

Its getting to where I think the retailers have the right idea, just don't tell the customer they have a warrantee. But then when the carpet wears out and gets all trashed because they've been using BS Carpet "care" they will replace it with laminate because then THEY can clean it. In their eyes the "professionals" can't do squat!

Thanks CRI for looking out for our industry.

 

[Jimmy L]

Cleaning artist who are you?

You don't list your real name to add any credibility to your posts.

 

[-JB-]

so the word of the day is "clusterf*ck?"

I believe the word is... clusterace!

 

[Shorty]

Here y'are Jimmy............


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