A little advice on Instagram

WillS

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For anyone not using Instagram for your business yet, may want to download the app on your phone and start. We have been having some really good success with it. Besides for drawing in a younger demo following on our profile, it has helped improve our search rankings with Google Places to where we are on the first page in the Google Places section for 8 keywords. There is a disagreement on some of the marketing forum boards I go to that Instagram doesn't have an impact or isn't searched by google. So far we have been able to find out #hashtags through the app indexed on google, along with pictures, etc. We've done just about 250 posts on it so far.

Here are some step by step pictures on how to post successfully on Instagram for anyone that doesn't use it already.
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Step 1: Setup an account under your business name, and proceed. The first thing you will be asked to is begin uploading pictures. We pretty much upload Before/Afters, Pics of the techs, and whatever else. In this first image, it is making you select a photo from your phone. Do so and press Next.


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After pressing Next, you will be directed to the screen below. This is an important piece of the marketing on Instagram. In the "Write a caption" box, the first sentence you write is most important. I usually write something along the lines of, "In need of a deep carpet clean..." That first line is recognized by Google while it crawls for keywords. Also in this caption box, at the end of whatever you write, include hashtags. Some examples we use: #carpetcleaninglasvegas #naturaldry #deepclean #carpet #lasvegas #Henderson, etc. We try to use as many keywords related to our business as possible. Hashtags are important because any instagram user searching those hashtags will see your business.

After completing the caption description box, the next MOST IMPORTANT PART is the "Name this Location." This is where you are going to Tag through their location maps where you are posting from. This is going to be your business, and it associates with your address, which should be the same address you use on your Google Plus account. See next picture for how to set this up.

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Once you have clicked on the "Name this Location" you will get the screen shown below. Here you need to type in your business name. If nothing comes up, you will need to create a custom location. You can see that option listed below in the image. In the custom location, be sure to put your correct address, and the exact name that your business shows on Google Plus. Ours shows as NaturalDry Carpet Cleaning Las Vegas and we have one that is just NaturalDry Carpet Cleaning. You will want to select this location overtime you are uploading a picture on instagram. How we do this, is we upload pictures at the business, when on the road, and at customers homes after the job. When you upload these pictures with your location as "Whatever your business name is" it will tag it on maps. Cool thing is if you use twitter, instead of having to post separately to your twitter page, you can just select the twitter option on the app as seen below and it will automatically upload it to your account, or whatever other platforms you chose.






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Here's an example of our instagram page viewed via mobile.



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Anything with social media helps increase business now adays. A lot more people are using these social media platforms to purchase from businesses instead of reading your direct mail or valupak coupons. Good luck!
 
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Lee Stockwell
For what it's worth, you got points from several of us.

However I don't want my personal Instagram account mixed with any business account. Not sure if my phone would always keep them apart.
 

Charlie Lyman

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Thanks for the insight. I'm pretty active on Instagram for my personal stuff. I created a business account.
 

Charlie Lyman

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On the location, Instagram is finding my facebook page. If I use that it will pull up the map when I click on that location. I added my Google place name to the location, but it will not pull up the map when I click on that. It's also grey and not blue like the first location. Is there a way to change that?
 

Desk Jockey

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Anything with social media helps increase business now a days. A lot more people are using these social media platforms to purchase from businesses instead of reading your direct mail or valupak coupons. Good luck!
We ran a Facebook "Claim your Offer" campaign that started Saturday around noon and so far (9:25 am) today (21) people have claimed it. I only budgeted $200.00 and so far $103.00 has been spent. It was served to just over 10,000 people 36 likes and 2 shares in less than two days. Not too bad for $100.00 or so.

My excitement is buffered because the offer was a very compelling, one I wouldn't do except in winter months. However the mechanism of how you can drive traffic is a very good one. WE just have to figure out offers throughout the year that are still compelling but are not so discounted. :winky:
 

hogjowl

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I talked to my college age daughter about this thread. She asked me "why would you want to promote your business to 20 year old kids who only want to see pictures from other 20 year old kids?" She then checked on a large competitors page and they only had 6 followers. She said that Instagram and Twitter were the only two places left that was almost all teens and tweens on it. She told me there were a few creepy old people lurking around but mostly young people.
I told her I'd let her put me a presence on there when she and her friends got out of school, bought a house and started making some money.
 

Desk Jockey

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Besides for the views/likes and people clicking to claim it, any bookings from it?
No. Nothing yet. I'm not going to get too excited by it either way. I figure its still good marketing for our other services, many which are only triggered by an emergency.

Its also like I told my brother I copy or download many offers for items and services only to forget about them later and let them expire. :frown:

They have all month so unless they had already planned on calling in today, I figure they will slowly trickle in during the week.

We didn't do the Home show's this year mainly because I felt we could reach far more and spend far less electronically. 10K people saw that ad for $100.00 so far.

Had we done the home show I'd have spent close to $5,000.00 between two shows and been seen by that same number. Again I'm not putting too much into it but for now its a cheap way to reach a targeted audience.
 
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WillS

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True, when we ran a special discount offer on FB, we directed the Book Now link to the fittlebug page and did pretty well with it. The only thing I dislike about the Facebook "Book Now" offer button is when it sends the person an email with the offer code, or link, etc. it includes your business address and says to book this offer go to this link or take this coupon into the address listed below. Because we don't have a physical location yet for people to come to, I stopped running it.
 

WillS

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PS. If you want to really get crazy with it, put $500 onto one post and see how quick it books. :)
 

Desk Jockey

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PS. If you want to really get crazy with it, put $500 onto one post and see how quick it books. :)
Its still running up to 30 claimed. Still none booked, a couple of calls to confirm the deal but no booking yet.

We put two ways to get the deal. Click on the image and it takes you to our web specials page or click "Claim the Offer" button.

We have a store front but I don't forsee anyone coming into clain the offer.
 

PrimaDonna

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@Mikey P , is it too late to get Will on the agenda for Mikeys Fest?

He has a lot to offer in an area many of us aren't familiar or savvy with.

I'd love to learn more from him....
 

WillS

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I learn by doing and reading. Testing and failing really. I've been building/marketing websites since I was about 14. Won Northern Nevada's Entrepreneurs Contest, 3rd place for profiting 27k on website/domain name sales when I was 16. (Actually this is the only thing that put me through college, I was proudly the first graduate in my family). Just something I have been addicted to - internet marketing. When we opened our carpet cleaning business (2 years ago), I had no idea what this industry included. Types of cleaning, products, how you removed red dye? lol. I learned from my business partner who has been doing this for 6 years now and then was finally able to put together a proper marketing plan. We didn't start out like this, I was still working for one of the casinos marketing departments, and my biz partner was cleaning on his own. Once we blew up, it was nice to be able to quit, do this full time, finally get a Christmas or New Years off.

If you don't follow Entrepreneur magazine on Facebook, do it. Great ideas for marketing that you can tweak for your business. Marketing forums, etc. Just take ideas that seem to work for big business and start doing it. IE: FB Ads, Google Ads, Google Plus communities (there's alot of carpet cleaning ones out there) any Social Media. You just can't spread yourself to thin. Focus on only social media accounts you are going to update regularly. (Like 2-3 times a week you need to be doing this).

We post to several things: Instagram, FB, Twitter, Tumblr, LinkedIn, others.

Here is a decent article tips about running Adwords, since most of us run them. I came across this from a news feed update on FB from Ent. Mag.

http://www.entrepreneur.com/article/243314
 
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smastio

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@Mikey P , is it too late to get Will on the agenda for Mikeys Fest?

He has a lot to offer in an area many of us aren't familiar or savvy with.

I'd love to learn more from him....
I agree... Will is what the Carpet Cleaning industry needs. I've said this before in a webinar. Now you just have to get the guy to want to leave NV to go to FL for a couple days. :very_drunk:
 
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Spurlington

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Online booking sounds good until you have people squeezing in places that dont make sense. Say your 9am is booked with a 2hr job and your 1pm slot is filled. Now you have some one wanting the 11:07 slot that might have 2-3hrs worth of work not to mention the possibility of a lengthy travel time. Verbal booking allows you to offer appointments that might be close to another job for the day. (most people allow you to guide them to an available slot)

Unless the online booking states you must book within the same zip code (or close within 20 min). Also giving a general average of amount of time needed per room to see if they can even squeeze in.
 

Desk Jockey

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With Fittlebug you control the time slots and I think the zip codes too. Ask Steve to be sure but I've watched the video and I know the slots are your control.
 

WillS

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You control the time slots on fittlebug. We have 4 separate time slots, and when we book them up over the phone, I block them on the fittlebug app. On fittlebug you can also chose how long sometime will take. We don't use that option, we just say between 8am and 10am, Noon and 2pm. etc. I would definitely check with Steve, because it can be situated to any type of need really. We also run a few trucks now to, so its easy to block one truck out all day, everyday, or not even have it on fittle and have the 2 trucks on there instead.
 

WillS

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Even though, we do have alot more people, based on our google analytics tracking, that go to the fittlebug page, but don't book. Which isn't a problem, because at least they are seeing prices, because lately instead of customers calling and asking how much something is, they say, "we already got the quote online and want to book." Either way saves us time. I'm a true supporter of this program after how well it has been working for us. There is no contract, so just sign up and try it out for a month or two and go from there. Steve really helps with whatever your trying to setup. Highly recommend.
 

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