sweendogg
Member
We have a customer we installed very nice Karastan Frieze through out the entire house.
In January of this year, she had a pipe break in the basement. Flooded her old carpet downstairs.
Restoration company came out and extracted the water, and put some fans in and called it good, statefarm lady said checks ok but wanted to save the (moldy backed) carpet. Customer says no way just give me a settelment check and I'll get new for down there so she puts the same frieze downstairs. It was over a month after that we put the new carpet in.
Get a call in June, carpet feels wet and the dehumidifer she was running was running non stop and filling up every hour.
Turns out the contractor did not do anything to dry the walls out or put any dehumidifiers in during the initial drying to pull the moisture out. Water in the foundation froze and cracked it in several places and caused seeping moisture with hydrostaic pressure to leak during summer months with record rainfalls and rain every week.
Insurance wouldn't cover anything. We pulled the carpet and pad and found cracks all over the floor and moisture sitting under the pad on the concrete. She had a new dewatering system put in all around her foundation. Several areas pulled back and grades corrected to slope moisture away from the foundation. And with all of the humidity still in the house, and outside, the moisture is stuck between the finish basement cieling and the carpeted floors upstairs. The carpet is over a premimum rubber pad. The pad is creating a moisture barrier and not releasing the humidity fast enough to dry it out quick enough and the customer is saying the carpet feels cold and damp. (its not damp, but it is cooler to touch).
Talk about a bad combination all around. Bad weather, bad restoration company, bad insurance experience, and other house problems arrising to make our product perform poorly. This lady has spent a small fortune and is at wits end mainly because the original restoration contractor did not do a quality job of removing the moisture and remediating the situtaion properly.
Anybody else have a situation like this?
In January of this year, she had a pipe break in the basement. Flooded her old carpet downstairs.
Restoration company came out and extracted the water, and put some fans in and called it good, statefarm lady said checks ok but wanted to save the (moldy backed) carpet. Customer says no way just give me a settelment check and I'll get new for down there so she puts the same frieze downstairs. It was over a month after that we put the new carpet in.
Get a call in June, carpet feels wet and the dehumidifer she was running was running non stop and filling up every hour.
Turns out the contractor did not do anything to dry the walls out or put any dehumidifiers in during the initial drying to pull the moisture out. Water in the foundation froze and cracked it in several places and caused seeping moisture with hydrostaic pressure to leak during summer months with record rainfalls and rain every week.
Insurance wouldn't cover anything. We pulled the carpet and pad and found cracks all over the floor and moisture sitting under the pad on the concrete. She had a new dewatering system put in all around her foundation. Several areas pulled back and grades corrected to slope moisture away from the foundation. And with all of the humidity still in the house, and outside, the moisture is stuck between the finish basement cieling and the carpeted floors upstairs. The carpet is over a premimum rubber pad. The pad is creating a moisture barrier and not releasing the humidity fast enough to dry it out quick enough and the customer is saying the carpet feels cold and damp. (its not damp, but it is cooler to touch).
Talk about a bad combination all around. Bad weather, bad restoration company, bad insurance experience, and other house problems arrising to make our product perform poorly. This lady has spent a small fortune and is at wits end mainly because the original restoration contractor did not do a quality job of removing the moisture and remediating the situtaion properly.
Anybody else have a situation like this?